There’s always something to howl about.

Category: Technology (page 17 of 60)

Putting the charm back into CRM: Introducing Top of Mind Networks’ Mark Green

Joining us today is Mark Green of Top of Mind Networks, a lender-focused CRM system with automated follow-ups.

Mark is a database marketing expert, permission Marketing disciple and overall CRM junkie. He’ll bring a dry wit, along with practical execution strategies that’ll help you evolve beyond sending meatloaf recipe cards to your client database.

Mark lives with his wife Abby and 5-year old daughter in Atlanta, Georgia.

As a matter of disclosure, Mark’s product is used by Brian Brady and possibly other BloodhoundBlog contributors. Like the rest of us, he’s not here to sell product, but he won’t kick you out of bed if you approach him with the right proposition.

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Daisy-chained source-tracking with the Universal Contact Form

One of the features I built into the Universal Contact Form last night is source tracking. This is Direct Marketing 101 — know where your efforts are producing the best returns.

So to invoke the form with source-tracking, you would just do this:

http://www.domain.com/UniversalContactForm.php?source=CLad2

In this case, we’re assuming that the source of the click into the form is a Craigslist posting.

Same thing, but as a unique form:

http://www.domain.com/UniversalContactForm.php
?action=Relocation&source=CLad2

(I had to break the line at the question mark to make it fit. Here and below, these should be seen as being all one line.)

In reality, though, you’re not going to want to go directly to the form. You’re going to want to hit a landing page that has the form as its call to action. And, in light of that, you’re going to “include” the form in PHP.

Alas, the variables passed from the URL in your Craigslist ad will be lost. You can’t live without the action variable, but you already know what to do about that: Hard code it.

And that’s essentially what you’ll do with the source variable, as well — except you’ll soft code both variables by passing them through.

So you invoke the form like this:

include ("http://www.domain.com/UniversalContactForm.php
?action=$action&source=$source");

The action variable is being received into the PHP variable $action on the way into the landing page, and source is being received into $source. When you do the “include,” you are transferring to another variable space, so you need to pack up the two variables and ship them along as you go.

But having done that, the form has access to them, so it behaves just as you want it to. You can daisy-chain like that as many times as you need to and the form will still receive the variables.

Building an even more universal Universal Contact Form

I’ve talked before about the idea of a software universe — where the set of actions possible in a given software configuration is so large that you can come up with tools and techniques never anticipated by the developers.

We went through this last fall when we started playing with WordPress Multiuser — and I ended up with my “featured listings” database running out of two Scenius scenes.

I’ve been enthralled all week with the idea of web-based forms that can talk to — and drive — my Heap database. I want to revise every form we have to work the Heap way, and I have a zillion ideas for a zillion new forms.

In consequence, today I rewrote my Universal Contact Form for the fourth time.

What I wanted was something I could use in many circumstances, in pursuit of many objectives, without creating one-off, manually-edited versions of the form.

For one thing, I want to play with “Gooder Group”-style ideas in a big way, and that will require a bunch of unique forms. So I built a form that I could make unique by editing parameter files, rather than by editing and re-editing PHP code.

Here are the major changes:

1. Any headlines or text setting up the form are now outside of the form and are your responsibility. The form begins with the anti-spam disclaimer and ends with the “submit” button. Everything else is up to you.

2. The behavior of the Heap-specific initialization file now includes optional menu-selected landing pages. Kudos to Scott Cowan for this wonderful idea.

3. The form behaves differently based on the contents of the Heap-specific initialization file.

4. It is now possible to invoke custom configurations of the form via the calling URL.

5. I added optional source-tracking.

Taken altogether, this change to the Universal Contact Form permits you to create as many unique variations of the form as you might need.

But: That’s all just chatter. Let’s see it in action:

Register here to get your own copy of the newer, even more-universal Universal Contact Form

< ?PHP include("http://www.bloodhoundrealty.com/UniversalContactForm.php?action=Register&source=BHB"); ?>

Play with it. Work with it. Let me know if you can break it.

engenu Epiphany #1: Folders become pages

When I saw this a few days ago on BHB, I was not sure I could come up with anything “helpful”.

Like most folks, when I first looked at engenu last year, I just didn’t “get” it.  In fact, I didn’t “get”  it until just yesterday when I decided to take on this little challenge.

Understanding the power of engenu requires one fundamental paradigm shift.  And that shift is this:  Folders become pages.

When you build a standard-issue web site, you think in terms of pages. If you are creating a web site for, say,  a listed property, you most likely have a page for the property description, another page talking about the neighborhood, another page for your bio and contact information, etc.

In engenu, folders become pages.

In engenu, you add a folder for a particular topic, instead of creating a page for that topic. And when you process that folder through engenu, that folder becomes a page.  For example, to create a page for your bio information, you start with an empty folder named “about me.”

If the very first page you created in engenu was a slideshow from a folder full of images, that’s great, and engenu does that extremely well, but if that is all you did, you may have missed the necessary paradigm shift.

To experience the paradigm shift, try this instead:

The prerequisites are a). Have engenu installed and working on one of your sites, and b). Have an FTP program and an basic idea of how to use the FTP program.

Start your FTP program, and in the panel for your local computer create a new folder.  Name the folder “About Me”.  That’s it.  Leave it as an empty folder.

Still in the FTP program, connect to your server/host.

Upload the empty folder to your server/host.

Exit the FTP program and go to yoursite.com/engenu.  Click on the name of the folder (About Me) and engenu’s editor will open.  Paste a short bio into the “Body copy” text box.  Click “Save and Continue”  then click “Preview Saved Changes” Read more

LeadStreet Beeflaboration…

In my post yesterday I mentioned

“how badly the super well intentioned but grossly unusable “Lead Street” back-end has been ignored over the past few years…”

RE/MAX hasn’t responded to the post  but a few guys from Eneighborhoods took the time to ask me for some elaboration on my beefs with LeadStreet. It was really cool of them to reach out, and I was going to email them back privately, but  figured it’d be nice to post a response here since some other RE/MAX folks might like to include items I’m missing from the list below. (Plus, I think this may help continue the intention Greg’s recent CRM posts.)

A Starter LeadStreet Wish List:

  • Gimme Firefox! Come on guys, really? Internet Exploder only?
  • The Activity Plan and Drip Email Campaign features are actually pretty solid functionally, but if they’re hard for me to access and figure out, you’ll likely never get most agents to adopt. And it seems that creating campaigns and activity series still need to be controlled from the broker level?  Why not give agents the power to customize these features so they can stop paying vendors like Top Producer and Rainmaker for their services?  Plus it’d be great if Drip Email and Activity Plans could all be created under one template like in Heap.
  • Where’s the pop/imap email? Yep I said it. GTD Gimme one container for everything!  I wanna be able to check my pop/imap gmail from directly within an email client provided by my IDXCRM suite.  And when I open my email, I want to be able to turn the sender into a contact and/or log the interaction in the sender’s contact record. (Oprius and a host of others (even TP) do this well if you’d like inspiration..)
  • Need Web Forms:  A lot of us are nichy bloggers who like to generate targeted lead capture articles and pages on the fly. Why not allow us create customizable web forms that feed our LeadStreet database. And while you’re at it, please make sure that when the database is fed, we can set the forms to trigger activity plan or drip email Read more

The participatory internet is a singularity, not a trend

Referring back to the Boojum under the bed, this is me in email to a Realtor Association executive:

Not to be flip, but I don’t want any group of any sort to do anything at all with social media. The first totally disintermediated business in the history of business is communication. Social media will not work for groups because there are no groups — only individuals. If you approach Web 2.0 as a new way of doing the same old things, you will miss out on everything that is amazing and wonderful and liberating about our world.

This is not a trend. This is a singularity. The old models no longer apply.

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Podcast: Wrapping your mind around dynamic web pages

This is the third and final installment from my conversation Saturday night with Scott Cowan.

In the podcast linked here, Scott and I talk about using PHP to create dynamic web pages.

Why would you want to do this? Mainly you wouldn’t. But working with PHP and a data set, you can manage you ignorance in such a way that you make some pretty smart web pages.

For reference, you might work with the BloodhoundBlog posts headed “Speaking in tongues.”

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Taking little teeny steps toward single-property web sites on little teeny mobile web browsers on little teeny mobile phones

Little Teeny Eyes by Tom Digby

Oh we got a new computer but it’s quite a disappointment
‘Cause it always gave this same insane advice:
“OH YOU NEED LITTLE TEENY EYES FOR READING LITTLE TEENY PRINT
LIKE YOU NEED LITTLE TEENY HANDS FOR MILKING MICE.”

So we re-read the instruction book that came with the computer
But it kept on printing crazy stuff that reads
Like: “YOU NEED LITTLE TEENY EYES FOR READING LITTLE TEENY PRINT
LIKE YOU NEED LITTLE TEENY SHOES FOR CENTIPEDES.”

So we got an expert genius and he rewrote all the programs
But we always got results that looked like these:
“OH YOU NEED LITTLE TEENY EYES FOR READING LITTLE TEENY PRINT
LIKE YOU NEED LITTLE TEENY LICENSE PLATES FOR BEES.”

Then we tested each resistor, every diode and transistor,
But our electronic brain just raves and rants:
“OH YOU NEED LITTLE TEENY EYES FOR READING LITTLE TEENY PRINT
LIKE YOU NEED LITTLE BRANDING IRONS FOR BRANDING ANTS.”

Now we’re looking for a buyer for a crazy mad computer
That will only give out crazy mad advice
Like: “YOU NEED LITTLE TEENY EYES FOR READING LITTLE TEENY PRINT
LIKE YOU NEED LITTLE TEENY HANDS FOR MILKING MICE.”

So I got spammed yesterday for yet another piece of vendorslut crap. TextMyMLS.com will send a SMS text message containing details about your listing to a mobile phone-using prospect who requests information from you. The text message can also include photos if the prospect’s phone supports them.

What do the text messages look like. Look up and you will see a demo screen, as seen on my iPhone. That’s 100% to scale, y’all, and, no, you’re not getting old. These message might look good on other devices, but on the iPhone they’re useless.

There’s more, of course. TextMyMLS.com is a stealth lead-capture system. When the prospect “texts” for more information, the TextMyMLS system pages the Realtor with the prospects phone number — which is transmitted without the prospect’s knowledge or consent. In addition to the text about the home, possibly unreadable, the prospect also gets spammed with information about the Realtor. And then, of course, the poor punter is stuck having to fend off sales calls for the next 90 days — Read more

Tweet Us Better Mr. Liniger! — When In The World Is RE/MAX International?

Woe is me. I’m feeling rejected, ignored, and well, sorta “LOST.” Where and “When” the heck In the World  is RE/MAX International?….

Denver?

1977?

Here’s the thing. I’ve controlled “Twitter.Com/remax” for over a year now and I still haven’t received one email from somebody at International asking me to forfeit the identity. I expected they’d shut me down due to a corporate policy that stipulates I’m not allowed to use the RE/MAX name online.

I remember that when I grabbed the handle on a lark I was thinking, “well with the popularity of this Twitter thing (whatever it is) I’m sure mother RE/MAX will be in touch soon to snag or perhaps even buy it away by grandfathering me in as a 100 percenter or something”.  Wishful thinking. Nothing happened and I forgot I even owned the identity.

So when I recently noticed I’d been picking up “followers” out of the blue, I decided to lob a few tweets as an experiment of sorts to see what the reaction might be.  I posted mostly recruiting and company website plugs for the RE/MAX I’m currently at, and picked up 70 or so more followers over the span of a few weeks.  But still, no response from the Big Balloon.

The only thanks I got for my effort was my new broker calling a few weeks ago to ask why I had porn on the site.  I guess I’d accidentally followed or reciprocated on a follow request from a Philly area escort service, and a colleague of ours pointed it out to him. I apologized and zapped the pretty lady off of the profile, and that was that.  (At least I think…)

Anyway, I don’t know why, but this Twitter.com/remax thing has really been on my mind a lot lately for some reason. Isn’t Twitter a big enough deal that someone at RE/MAX, maybe even one of my recent RE/MAX colleague followers would have dimed me out to the appropriate department in Denver?  I mean, I think I sorta deserve something for my efforts. Maybe at least rebuke from International for using the corporate name in vain?

You see, I  want Read more

Podcast: Building your own custom engenu skins

This is the second installment from my conversation Saturday night with Scott Cowan.

In the podcast linked below, we discuss the procedure to be followed in order to build your own custom engenu skin.

What’s a “skin”? It’s simply the visual theme for a particular engenu installation. If you work with the default engenu skin, your sites will look like this one. But here is that same site on our weblog devoted to historic and architecturally distinctive Phoenix homes. And here it is on our main Phoenix real estate web site. The same HTML code is used at each site. The difference in the way the pages appear is inherited from the skin.

In the course of the discussion, I reference a BloodhoundBlog post on page geometry. It might be worth you while revisiting that page during the podcast.

If we get very lucky, Cheryl Johnson will listen to this podcast and translate it into more-helpful instructions.

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Podcast: Installing engenu on multiple domains

Linked below is a recording of a conversation Scott Cowan and I had last night about installing engenu on multiple domains.

Cliff’s Notes: Each domain needs its own copies of the engenu folder and the engenuComponents folder, including a separate copy of engenupageDex.bin. The advantage is that each different domain can have its own unique appearance, and each domain can have a separate password, so you can limit how much of your world you share with colleagues.

We also talked last night about how to build an engenu skin from a standing CSS style. I’ll upload that podcast tomorrow.

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In the world of internet marketing, Realtors and lenders have to know how to solve their own on-line marketing problems

Cathleen encouraged me to take exception to Jeff Brown’s most recent post, and, by the time I was done, I had a whole new post.

Quoting from Jeff:

If you honestly believe your income is higher with you spending time changing your own hi-tech oil, then continue along that path — it’s obviously working for you. On the other hand, if you think putting yourself in front of 50 more serious prospects a year might be more productive for your bottom line, AND that would make you happy, you may want to modify your approach.

This is a false dichotomy.

First, you do not have to change your own oil, so to speak, but if you don’t know how to change your own oil, you are at the mercy of every money-hungry automobile service writer on the planet.

Second, assiduous hi-tech marketing, going forward, is the best path to belly-to-belly appointments. This could our best year ever in volume of sides (not, alas, volume of dollars), and much of it — and all of the multi-home buyers — came from our web presence. There is room to be impressed by lo-tech success stories, but the two details left out are these: Buyers and sellers are increasingly shopping on-line, and the cost-per-conversion of old-school lo-tech marketing is comparatively very high. It’s not how much you make, it’s how much makes it all the way home.

Third, as should be obvious from everything I talk about, the kinds of chores Realtors and lenders need to keep a fat thumb on are those that would be too costly, too onerous or too error-prone if done by vendors.

As an example: Cathy and I made more than 1,400 engenu pages last year. The end result is work product that was done faster and made a much better impression on our clients than trying to communicate by other means. This stuff knocks the socks off clients, which I consider to be our most important sales function in everything we do. But those pages also put 1,400 new, permanent breadcrumbs on the web, so that other clients can find us in the future. As Read more

What’s the best way to deliver the Heap-specific universal contact form? With a Heap-specific form, of course.

I’m not too dumb, I’m sure. Just dumb enough. When I released the Heap-specific version of the universal contact form, for some reason it didn’t occur to me that I could build a version of the form to deliver the product.

This omission I do hereby correct:

If you want a copy of the Heap-specific universal contact form — guess what? Fill out the form:

< ?PHP $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, "http://www.bloodhoundrealty.com/SendTheFormForm.php"); curl_setopt($ch, CURLOPT_HEADER, 0); curl_exec($ch); curl_close($ch); ?>

It’s a pure geek thrill, but everything that happens after this is automated via Heap, untouched by human hands…

But I am always a sucker for the implications of my epiphanies, howevermuch they might be delayed.

So: This kind of thing would be ideal for that “Send for our free Relocation Guide” appeal.

Brian: Sign up for our free on-line webinar and find your way into our database funnel. And after the event, as the first of many, many touches, we’ll send you a free link to an iPod-ready version of the webinar so you can review the material while you work out.

By linking a PayPal button with a smart email client, I’m thinking you’ve got a hands-free on-line business using Heap. You can bet I’ll be playing with all of Unchained’s PayPal buttons.

I know there are walls we’re going to run into with Heap. Some we’ll surmount by being clever, but others are going to require growth in the feature set of the product. But I like the games I’m able to play so far.

Real Estate Brokerage Is Rocket Science — NOT

Show of hands. How many real estate brokers/agents reading this were recruited by M.I.T.? Crickets. Yeah, thought so. Me neither. I can spell technology. I’m not a TechnoGeek by anyone’s flimsy definition. Folks who know me are laughing at the thought. My blog? I know how to write posts then click the publish button.

I realize the online community by nature is composed of a far higher percentage of technologically gifted people than the population in general. Really, I get that. But they talk to each other so much about how wonderful this app is vs that app, they don’t realize the Gomer down the hall who’s making half a million a year by physically farming, or God forbid, calling people on the phone, avoided more in income taxes last year than they grossed.

Don’t get me wrong, some of my best friends are Geekoids. That’s what they do — help guys like me. If they studied what I did for a year, they still wouldn’t know half of what I’ve forgotten. Same with me and what they do, except I could study into my next three lives and still fall short. This isn’t about right or wrong. This is about how much you want to earn, and how you’re gonna skin that many cats.

I’m in the business of investment real estate. You a broker/agent? What business are you in? I’m not gonna belabor the point of hours spent on activities you’ll claim are directly related to your bottom line. The only thing related to your bottom line is closed escrows. The rest is what makes you feel good about doing what you were gonna do anyway. And for the record, if messin’ around with the hi-tech part of your business floats your boat, more power to you. But pulllease stop trying to convince yourself and others it’s time well spent. Write that speech, print it, put it in the crosscut shredder, then spread it on your lawn. Before long you’ll have the greenest grass in town.

Let’s bring the dirty little truth about hi-tech in real estate out in Read more

If I could show you how to leverage your marketing efforts to get tens of thousands of dollars worth of added value, added reach, added impact and added sales — would you be willing try on some new ideas?

Pre-script: Here’s one of the secret benefits of working at BloodhoundBlog: If you screw up in really interesting ways, Direct Response provocateur Richard Riccelli will phone or email to tell you what you’re getting wrong. I’ve recast this post in response to a very instructive voicemail from Richard.

 
I had an email from Matt McGee — I had had it around Christmas, too, but Matt was kind enough to send it again. I’m going to deal with it as a colloquy.

Cari and I were chatting last night about Unchained ’09 and we’re both curious about the way you’ve been describing it on the blog:

We’re not going to tell you how we work. We’re not going to show you how we work. We’re going to work with you, hands-on, step-by-step as we overhaul your marketing strategy from the ground up.

Can you provide some more detail on what you mean there — the stuff about not teaching, but doing? For example, if Cari’s there, she’s not going to be able to (nor does she want to, nor will I want her to) FTP in to her main web site or her blog and start rewriting pages, updating page titles and other SEO stuff, tweaking keywords, etc., on the fly.

Why wouldn’t she want to know how to do this? It’s easy to do, more unfamiliar than arcane, and we’re going to be right there, talking about what to do, how to do it — and what to do if something goes wrong.

BloodhoundBlog was less than a month old when I first wrote about the skills Realtors will need to compete in the age of the internet. We each of us should know how to do these things, both to solve our own problems, when we need to, and to make sure that hired vendors aren’t ripping us off. A big part of the work I have done here since then has been talking about the kinds of tasks Realtors and lenders can and should be doing on their own — to control costs and quality and simply to make sure these jobs are getting done Read more