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Category: Technology (page 13 of 60)

September 1, 2009

Does your smart-phone hold within it the future of real estate marketing?

by

Suburban Phoenix Real Estate Broker

Author website

This from my Arizona Republic real estate column (permanent link):

Do you have a smart-phone like the iPhone, Blackberry or Palm Pre? How much time do you spend on it? Is it possible that your smart-phone is your primary interface for accessing the internet? If you’re not there already, can you foresee a day when that might be the case?

It’s certainly that way for us, and we see smart-phone surfing as the next big wave in internet use. Because of that, we’re devoting more of our marketing efforts to promoting real estate by smart-phone.

As an example, we just added SMS messaging from a company called Drive-Buy Technologies. If you happen to drive by one of our listings, you can text a short message to a pre-set SMS account number and you will get a return SMS message with a link to a mobile web site featuring property details, photos and a link to that property’s main web site.

I’ve never been a huge fan of video as a real estate marketing tool. But smart-phone technology is changing my opinion. The integration of YouTube into smart-phones is so seamless that touring a home by video — as you sit outside in your car — is suddenly a viable option.

Another use for real estate video on smart-phones would be a sixty-second neighborhood tour — photos of houses, nearby stores and restaurants, schools and parks. And that video might link back to a Google map of the neighborhood, with each featured landmark shown on the map.

We’ve also just added the SmarterAgent smart-phone MLS client. This is a tiny app that gives you access to the full Phoenix-area MLS database. You can search for homes any way you want — by address, zip code, school district, MLS number. Even cooler, the app will use your smart-phone’s built-in GPS system to show you listings at your current location.

Is the smart-phone the future of real estate search? Maybe not, but when you spot the house of your dreams, won’t it be nice to find out all about it — right there on the spot?

 
Spread the word: Click here for Read more

September 1, 2009

Urf! We’re back up, kinda-sorta, but we lost a week’s worth of data

by

Suburban Phoenix Real Estate Broker

Author website

Maybe a dozen posts are gone from BloodhoundBlog, along with around 400 comments, 300 of them about forced versus open registration. We lost a couple dozen engenu pages as well, along with the photos that make them up.

I treated this as a simple hardware swap, but it turns out that our incremental back-ups were failing all week. I was insufficiently paranoid, alas.

Contributors, if you have copies of your posts, you can re-enter them. If not, they’re gone.

Everyone: You have my apologies.

 
Further notice: We lost BloodhoundBlog.net, and I mean all of it. None of the backups of the database will restore, so it is gone for good. I’ve not been delighted with it, overall, for the past few months, so I think I’m not going to start over. If you had serious content there, I’m sorry but it’s gone. If you had an older Scenius scene running there (I had several), rebuild it at Scenius.net. Very sorry…

August 22, 2009

Unleashing the power of internet technology on real estate transactions

by

Suburban Phoenix Real Estate Broker

Author website

This from my Arizona Republic real estate column (permanent link):

We’re wired Realtors, and we always have been. The very first thing I did as a Realtor was to set up a web site to attract clients. We made money on the internet from the very beginning.

Since then, we’ve adopted every new idea that’s come around, along with inventing quite a few of our own. We publish a national real estate weblog — BloodhoundBlog.com — to help other wired Realtors come to grips with technology.

Because I’m working with a lot of buyers right now — and because buying a home has become such an ordeal — I’ve been working to make my technogeek status even more robust. Good enough is not good enough any longer. If I want for my clients to get the home of their dreams, my offers have to be first, fastest and best.

To that end, I just bought a new Apple MacBook Pro, and I’ve been outfitting it with the software I need to do contracts from anywhere, in the fastest possible time.

The Arizona Association of Realtors gives us all a program called ZipForms as part of our dues. In the abstract, ZipForms makes filling out forms fast and painless. It falls somewhat short of that ideal in reality, but it will do for now.

But ZipForms integrates with a web-based service called DocuSign, which permits me to capture signatures on-line, in the form of e-signatures.

So I can whip out a purchase contract in ZipForms while standing in the kitchen of the house we’re buying. Mrs. Buyer might be at her mom’s house in Albuquerque, while Mr. Buyer is in New York on business.

No matter. I can set up DocuSign for each buyer to sign the contract in sequence, then have it come back to me for my own signature, then forward the whole package to the listing agent. We can literally do the whole job in a half-hour or less — a big improvement over printing and faxing and running documents around to get signatures.

There are more new technologies we’re playing with. I’ll talk about some others next Read more

August 21, 2009

DriveBuy listings: Plug-n-play procedure, knock-out presentation

by

Suburban Phoenix Real Estate Broker

Author website

We use the term “drive-by listing” to refer to the kind of listing you get with almost no human contact: “The key’s under the doormat. Look it over and tell me what we can get. Email me the paperwork.” I have five of these right now, investor-specials that came in over the transom.

DriveBuy Technologies makes a cooler use of the “drive-by” sound, though. BloodhoundRealty.com is an official DriveBuy client as of yesterday. I had built a sign on Wednesday, and I put the ad for that sign together today.

Here’s the sign for the property:

We’re in a sign-restrictive HOA, so we had to do things differently. On our normal signs, the DriveBuy ad-code would go on the big sign, along with the phone number and the URL for the web site.

The editing process on the DriveBuy web site was a piece of cake. Everything is template based, so, while your choices are limited, so are your opportunities for screwing things up. If you’re more adventurous than I’ve been, so far, you can learn the DriveBuy CSS and build your own mobile-browser pages.

But: If you do work with the templates, adding or revising your SMS ads and their respective web pages is a chore you can offload to whomever is already doing your Zillow and PostLets stuff. There is nothing there to to flummox your assistant.

This is the main web site for 1946 East Vista Drive, and this is the DriveBuy site I built this morning. Obviously, the mobile-browser site is a lot more limited (and you’ll note that it looks a lot like the demo page Ian Greenleigh of DriveBuy made for us). But Cathleen had no trouble pumping in a dozen photos, and the page features all the mission-critical information, along with a link back to the main web site.

I’m in love with this already, and the DriveBuy folks are interested in hearing ideas about how to improve the product. Over the weekend, I’m going to play with building a page for my investor-special listings. My rating so far: Totally rocks.

August 19, 2009

Ian Greenleigh of DriveBuy Technologies used the Bawldguy technique to promote SMS marketing by social media — and sold his product to the biggest-nosed sneezer in the RE.net

by

Suburban Phoenix Real Estate Broker

Author website

Not to undermine Chris Johnson’s message about salesmanship, which is spot-on and very-much-needed, but Ian Greenleigh of DriveBuy Technologies, in agreeing with Chris, demonstrated the value of social media marketing to the sales process.

How?

By posting a comment to Chris’ post, he drew attention to his product — a product we have been actively shopping for.

SMS promotion is next on my radar. I want to be able to add SMS marketing to our signs: “For more information about this property, text HOUND7 to 88000.” We got this from SmarterAgent for our MLS client (text HOUND to 87778), and we knew at once that it would be wicked cool to have as a tool for promoting our listings.

As with our signs, we knew what we wanted before we knew it even existed. Over the weekend, I web-shopped some generic SMS marketing vendors, but I hadn’t moved beyond the window-shopping stage.

And then today Ian posted his comment. And the product is precisely what we need, precisely the way we want it. The price is sweet — eight bucks a month per ad-code — and the codes are reusable. We’ll start tomorrow with five ad-codes, then grow as the business grows. For $40 a month, paid monthly, I’ll have something way better than IVR that delivers tons of value to our listing clients and to our buyer prospects. That totally rocks, and it’s a nice proof of the Bawldguy technique of comment-based marketing.

I have a feature request, of course: We’re moving to SalesForce.com as our CRM — probably next month — and I would love it if DriveBuy would devote some attention to direct integration with SalesForce. They’re already there with TopProducer.

Ian Greenleigh works on commission, just like us. If you buy his product, reward his enterprise by buying from him. The link at the start of this paragraph is his email address. His direct phone number is 512-410-0282.

(As a matter of disclosure, I have no financial stake in promoting DriveBuy. But they’re doing a job I want done, so I want to help them and Ian make more money. If you bristle at the Read more

August 13, 2009

Hey Zillow, hey Trulia, hey SmarterAgent: Here’s what I really want in a smart-phone app…

by

Suburban Phoenix Real Estate Broker

Author website

Not for me — for our lenders…

Until lately, lenders and title people never really lived in our world. You could get ’em on the phone all day long — so long as it wasn’t Sunday, so long as it wasn’t 9:30 at night.

That’s changing, thank goodness, especially with lenders.

But: If I need a Loan Status Report (that’s Arizonan for a pre-qual form) at 9:30 on a Sunday night, I need it.

So here’s what I want for one (or more) of y’all to make for lenders:

1. Give them whatever kind of pre-qual calculator they need — with internet access, of course.

2. At the lender’s option, issue the pre-qual information in any extant state association of Realtors form, along with something generic and an auto-generated cover letter.

3. Email as a PDF or send an e-page with a URL to a PDF on your server.

As dumb as these forms are, and as perniciously useless as they sometimes can be, it’s getting to be impossible, in Arizona at least, to submit a contract without one.

So: If you would, please make it easy for lenders to make loan commitments.

Feel free to charge ’em for the app, of course. We all know they’re loaded… 😉

July 31, 2009

In search of better, faster, linkier Craigslist Ads

by

Realtor, Media Mogul

Author website

I still get quite a bit of activity from Craigslist ads. I have been using Postlets, because it puts listings a bunch of different places, and adding a bit of html before and after their code with links to the individual property site, my blogs and my real estate site.

Even though Postlets doesn’t put links in the Craigslist ads, I wanted links! So, since I’m lazy about coding and not very fluent in html, I did a draft post in WordPress with the things I wanted to say and link to and put three lines above the Postlets ad with links to the individual property site, my blog and my real estate home page, clicked to have it shown in html and pasted it in above and below the postlets ad. It looks like this. With 20 or so of these running, I get a noticeable bump in google search results and traffic. No problems with being flagged or having the ads yanked.

But, I’m thinking I can do more.

Craigslist is a more time consuming than I would like because the ads expire every week. I want to automate the process where I can create a template that I can prepare quickly, much like the custom page creation for each property can be automated using Engenu.

So, I took the source code for a property page from Engenu and pasted it into a Craigslist ad to see what would happen. I found out right away that only 30,000 characters were allowed in the post description (the place I can paste in html code). Since the file I tried was 11,000 lines of code, I found that limit pretty quickly. I wanted to see what would come up and I at least found how many characters are allowed. 30,000 characters of code is enough that I should be able to do something better.

Then, I finally searched BHB for Craigslist and found Greg’s post on CL from last year. The comment string is pretty important on that post. After reading those, I was ready to experiment with making a new .html template Read more

July 29, 2009

Want a free GPS-aware smart-phone client to search the complete Phoenix MLS? BloodhoundRealty.com has one, thanks to SmarterAgent

by

Suburban Phoenix Real Estate Broker

Author website

We signed up for our own version of the SmarterAgent smart-phone MLS client. We’ve been live since Monday, but it proved its value and then some yesterday afternoon.

Cathy was out with buyers, and they asked the most dreaded question of all: “What about that one?” Not every house with a sign is for sale, and, even then, most homes for sale don’t meet your search criteria. That’s why we don’t have that listing with us. But Cathy whipped out her iPhone and did a GPS-based search on her own location. Voile! Three bedrooms. Too small.

That’s not in the SmarterAgent marketing patois, but it doesn’t have to be. The software rocks in anyone’s hands. We had been looking at pure iPhone solutions, but the SmarterAgent tool is simultaneously more robust and more broad-based: It provides a GPS-aware MLS search from virtually any smart-phone. You can also search by map, by address, by MLS number, by neighborhood or subdivision, etc. The user interface is easy to navigate, and the level of detail on the listings exceeds many desktop-based IDX systems.

I wouldn’t want to use this client for showing purposes, but it’s a nice tool for buyers to use as they explore neighborhoods. And, as above, it’s very useful to working Realtors to deal with on-the-fly questions about properties. The best part is, if you follow through and inquire about a property, the phone call — and an email — comes to me. We have the email set up to echo to all of our mail clients, so we don’t miss anything. And the email includes the listing agent’s phone number, so we can track down specific information quickly, no matter where we might happen to be.

If you’re a Realtor working anywhere but Phoenix, I think you should get this thing. It’s a pain in the ass to get in Phoenix, and, besides, my plan is to suck all the oxygen out of the SmarterAgent space in Phoenix.

To that end, here’s how you can help: Write a post on your own weblog about how you intend to look into this cool new tool, and Read more

July 29, 2009

BingHoo

by

IDX Search Entrepreneur

Author website

It’s official, Yahoo, the original search brand, is outsourcing its search function to Microsoft. I don’t think either Microsoft or Yahoo had a choice. It’s a shotgun marriage.

Those work out all the time, right?

Coming out with something that is noticeably better than Google’s Search experience is the only way anyone will  take significant search audience share from them, because despite all the hype around Tweets and FB, Search is still the fundamental App that makes the Web useful and people need a real reason to switch from what they like and are used to.

Failing that (as Microsoft  has with every incremental redesign of their search offering, including Bing), Redmond probably figured why not buy a solid, if distant, second place?

Yahoo knows how this works: A combination of loyalty and laziness is the only reason they still have enough users that Microsoft is even interested in this deal.

So what does this mean for your SEM efforts?

As Wired points out in a good take on this deal, “…by capturing one opposing army, (Microsoft) dramatically simplifies the battle lines and creates a two-sided conflict.”

Google knows how to hit Microsoft where it hurts, most recently by forcing Microsoft to sacrifice its cash cow, Office, by making it available on line next year to counter Google Docs. So far, Microsoft has not been able to land an equally  solid punch on Google.

That has to make Steve Ballmer’s forehead all purple with the veins popping out, like the evil aliens in the original Star Trek pilot. I don’t think I could work for Ballmer. I first saw those aliens when I was like 6, and I still have nightmares about them.

ballmer-talosian

….but I digress…

One way Steve could finally get some would be to introduce serious competition in contextual text ads, the Web advertising form that Google invented and the only ad model that works on the Web (Exhibit A: They made Google $5.5 Billion last Qtr.).

Real competition from Microsoft in the form of lower costs per click could drive Adword prices down, which all by itself does nothing to take overall search audience share from Google, but Read more

July 18, 2009

With MLS listings available everywhere on the internet, why do you need a buyer’s agent?

by

Suburban Phoenix Real Estate Broker

Author website

This from my Arizona Republic real estate column (permanent link):

Here’s an intriguing question: Given that it’s so easy to search for homes on the internet, why do you need a buyer’s agent?

Face it, if you use the MLS search tool on my web site, you’re seeing exactly the same listings I see. And you know better than I ever could what you like and what you don’t like.

By now, the home search process is at best a partnership between the agent and the buyer. In some cases the buyer and I will work together to perfect our search criteria. But many buyers simply search the available inventory on their own, emailing me the MLS numbers of the homes they want to see.

So why do those buyers need a buyer’s agent?

Realtors hoarded the MLS data for so long that even they came to believe it was the source of their value to buyers. But this is very far from the truth.

You don’t need me to search for listings, although I’m happy to do that. And you don’t need me to open lock-boxes. You need a buyer’s agent to guide you through what is in fact an arcane and perilous process — potentially a financial disaster. You might not need me to find your next home, but you need me to make sure that you get it — or that you pass on it, if that is what is truly in your best interests.

A skilled buyer’s agent will write the kind of purchase contract that will prove surprising to you at every turn, with every term and condition tailored to achieve your best advantage. Your agent will supervise the inspection process and negotiate the optimal solution to the repair issues. Your agent will be prepared for every pitfall in the escrow process.

If you bought and sold houses every day, you could do all these things yourself. It’s because you don’t — and because the seller and the listing agent are looking to take advantage of your naivete at every turn — that you need a skilled buyer’s agent as your steadfast champion in Read more

July 12, 2009

Some questions about using DocuSign for electronic signatures

by

Suburban Phoenix Real Estate Broker

Author website

We’ve avoided DocuSign because ZipForms was so terrible in the Mac world. While the new implementation is not great, it’s better. And as kludgey and expensive as DocuSign seems, I really, really want electronic signatures.

But I have questions:

1. Can I use DocuSign to do my “broker oversight” signatures? That’s not a legal question. I’m just asking, is it possible?

2. If I receive a document — say a counter-offer — from another DocuSign-using Realtor, can I use DocuSign to get my client’s signature on that document?

3. Same question, but just an ordinary PDF? How about an ordinary fax?

4. What about added documents? We do a lot in the way of extended additional clauses, especially on listings, with each version of those clauses being unique. Is it possible to add our own forms in a DocuSign envelope?

5. What do you love about DocuSign?

6. What do you hate about it?

I’m grateful for any insights you can offer.

July 6, 2009

Why Web 2.0 Still Hasn’t Mastered the Real Estate Mantra: LOCATION, LOCATION, LOCATION

by

Realtor, Rabble-Rouser

Author website

So Goggle thinks it’s going to win the real estate search game.  As far as I’m concerned, there is no more meaningless a result in an online property search than a red pin designating the location of a property on a map.  Take the map above in the example – a snapshot of the the greater New York City area with little red dots designating search results.  New York’s a big city with alot of little neighborhoods.  Help me understand how this solution is any better than any of the others? How has Google upped the ante in providing a better solution?

They haven’t.

What I find interesting about the online search game is how many players fail to understand what makes a particular property unique – desirable – a one of a kind.  How does a little red dot convey the weighty significance of LOCATION, LOCATION, LOCATION?  I just read Joe Burslem’s post over at FOREM, regarding how Google is now getting serious about real estate.

Should Zillow and Trulia be worried?  Not if they view search as a value added activity.  SEO juice isn’t necessarily the fuel that runs an effective or valuable search.  The content around the search is key.  What makes a location important?  When consumers seek a home – not a house – what evokes the emotional response?  A view?  The possibility of walking to a farmer’s market on Sunday, while passing a Starbucks?

A street view is a “window” into a location, but it doesn’t define it’s personality.  Location has an identity.  Zillow has already done the homework to identify the boundaries to neighborhoods.  Perhaps a valuable next step may be to better identify a neighborhood’s identity – its personality – or maybe link the characteristics of a location to the attributes of a property.

If a search result can personify a property’s location, consistent with how a consumer lives, the red pin comes alive.  Search is meaningful.

Google – you’ve got your work cut out for you.

June 25, 2009

Google Wave Goodbye Real Estate Brokerage As We Know It?

by

Retechulous...

Author website

I found some time to check out the Google Wave Developer preview on youtube a few days ago. And darn if I haven’t thought to myself: “This’ll be way easier and more fun to do once Wave comes” at least 10 times since.

So here are some possible applications that have crept into my head. Keep in mind these are all based on the little “taste” this “junkie” got from the preview video, so I’m not even sure a few of these will be doable, but what better place to toss this stuff out than here at BHB?

What Will Change In Real Estate Brokerage Once Google Wave Takes Over The World?

Single Property Websties
I imagine a Wave template that pictures, documents, videos, maps, etc are all dragged into from the desktop or the web. I’m assuming here that we’ll then be able to purchase a domain name for each property and map it to a public url for the “public” version of the wave.

Listing and Conveyancing Folders
Save the trees baby! Can you see creating a wave for a listing or pending sales folder, then inviting other parties to the transaction to participate in the Wave? Need a copy of the Seller’s Disclosure? It’s in the Wave? How about the listing contract? In the Wave. (But only sharable to parties who should see it.)

Buyer Presentations?
Got a new buyer. Drag in the pre-approval letter. Add some links to the Wave MLS Single Property Pages for the listings you’ll be touring tomorrow. Answer the buyer’s questions about agency, marketing conditions, financing, or whatever, from right within the wave, in real time! Heck, even drag in those Google Voice Text Transcriptions! Can you imagine how comprehensive this search-able record of the whole interaction from web lead to settlement will be? Don’t do or say anything stupid! It’ll be in the Wave! (And don’t try to delete your shannanigans either, cause Wave records all edits. Freaky…)

Company Training / Office Procedures / Systems Manuals
Alive, breathing, dynamic, EASILY ENHANCED AND IMPROVED UPON …. In a Wave!

Company Intranet?
Wave. Enough said?

Niche Blogs Read more

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Inventing Real Estate 2.0

Welcome to BloodhoundBlog, the national real estate industry marketing and technology weblog written by, for and about real estate professionals. Better yet, welcome to the wired world of real estate. We are busily inventing Real Estate 2.0 – technology, marketing, service and salesmanship. Like all Bloodhounds, we are smart, frisky and fiercely independent. We've built a spot on the earth – beloved over all – where each one of us can be who we are, no matter who that might be. We are committed to an idea of excellence that will flush the bums, the con-men and the crybabies out of the real estate industry. If you yearn to have your failures excused, your moral lapses absolved or your boo-boos kissed, seek elsewhere. But if you are sick to death of mediocrity – welcome home. Read all about us, subscribe to our feed and steel yourself for the hunt. We work hard, we play hard, we learn everything we can – and we bow to no one.

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