There’s always something to howl about.

Category: Realty Reality (page 9 of 16)

Real Estate is Entertainment – Are You Entertaining?

Last week I heard my pal Walt Baczkowski, CEO of the Metropolitan Consolidated Association of REALTORS®, make the statement, “real estate has become entertainment.”  The statement struck me like one of those V8 smacks to the head.  The more I thought about it, the more the statement became true.  Just look at the local TV cable listings and you’ll see shows like Flip That House, Home Makeover, Designed to Sell, House Hunters, etc.  Real Estate is Cold; Real Estate TV Hot proclaimed RealityTVWorld.com recently. 

In addition to reality TV, many shows like Two and a Half Men and Reba have supporting characters that are real estate agents.  Unfortunately, these shows often portray agents is a rather unflattering manner.

In my little neck of the woods, real estate has been one of the top 10 news stories for the past 4 years (number 1 for a few years), and we have 2 or 3 media inquiries a week wanting an interview for this or that real estate issue. 

So if you buy into the premise that real estate has become entertainment, I ask you “are you entertaining?”  If you are a REALTOR®, you are likely charming and engaging (I think that is required by Article 18 in the Code of EthicsJ), but are your marketing efforts interesting, informing and/or humorous?  Are you using YouTube for the goldmine it can be?  Are you still doing the same ad layouts you used 5 years ago? 

This post is not intended to give you the answers, but I hope it will help you understand the questions you need to ask.  Below are links to some examples of entertaining REALTOR® marketing efforts.  You probably do not want to copy these, but you should seek out your niche in this new paradigm.  Consumers want something in return for paying attention to your marketing – what will you give them?

The Hot Tub REALTOR® – This YouTube marketing gets 5 stars for creativity, 2 stars for execution, but is probably not going to have too many copycats.

FSBO Site Video – this non-REALTOR® gets it.

REALTOR® Web Site – This is a local Charlottesville firm Read more

Rhymes With Ferry

A couple of things. First, the largest real estate company in Arizona (based on number of agents) is now Homesmart. Homesmart was already pretty damn big but on Tuesday it was finalized – they bought Dan Schwartz Realty. Dan Schwartz Realty was, itself, was already one of the top 3 companies in the state for number of agents. So was Homesmart. It is my understanding that – at least for now – both companies will continue to operate with their current names.

A Little Bird Told Me

And now for the “big” news. I’ve just received a report that Mike Ferry’s coaching business is falling off. Big time. I have long considered him a predator, so I am happy to hear this. His company has had a pattern of high pressuring agents (who attend his free seminars) to sign up for coaching. Coaching is pretty much all he really sells – his events being a giant sales pitch for getting coached by his organization. For those who don’t follow the Mike Ferry coaching advice or who find it unworkable they are in for an additional shock, besides not having all that additional income they were sure to get. If they attempt to cancel their relationship they discover – as they have signed a contract – their account will be turned over to a collection agency.

It now happens that the state of California (EDD) recently ruled that all the coaches (I think he has averaged about 60 coaches at any given time since 1999) he has been paying as independent contractors are legally employees. Mike appealed and lost. Prediction: a big fine will soon be levied by California and I’m guessing the IRS will soon do the same. Also, from the very same little bird: a lawsuit from ex-coaches will soon be filed and made public to recover any money not recovered via the taxing agencies. My prediction: he will be out of money before any of them can collect anything.

Mike, once you see this you can have one of your attorneys send me a nice threatening letter. Here is my contact information.

Biz 2.0: Super Real Estate Companies

When I first started in real estate my goal was to own a big operation after getting my broker’s license. A quintuple bypass changed my plans and I now operate a boutique operation, small, profitable and simple. I spend my extra time doing things I enjoy like golfing, reading and writing.

But I haven’t stopped thinking about big. It’s my belief that most large RE companies don’t fully exploit the advantages of being big, with access to resources largely going to waste in offices run from defensive modes with key players protecting turf rather than striving for excellence and market domination. Internal competition has been a weakness of big RE companies, along with the lack of talented employees with broader skills than RE skills. There’s a time and place to compete and there’s a time and place to bring talented individuals together to co-operate.

All companies and all offices differ, but from what I’ve seen much is missing. Big doesn’t have to mean slow, stubborn and infected with in-fighting and politics. I admit, I have idealistic binges that sometimes border on drunkenly naive, but I also know what people working together can accomplish — I’ve witnessed it through personal involvement and I’ve read the stories of companies who’ve achieved excellence through new ways of thinking, co-operation and a dedication to talented people given free reign to think, act and innovate. I also have no knowledge of the sophistication involved with large franchises, but I know that even independent offices with 50 to 100 agents can develop 2.0 systems that drastically improve their ability to compete.

It starts at the top with leadership. I should say enlightened leadership. Fearless and open-minded leaders are rare; hell, most everything I’m about to describe is rare — that’s what makes it special, and that’s why great companies achieve the largest market share in their line of endeavor. Good leaders are an amalgam of psychologist, priest, coach, cheerleader, protaganist, antagonist (questioning his/her own leadership), hero(ine), visionary and sage. That’s asking a lot, but good leadership demands a lot. From Alexander the Great to JFK to Lee Ioccoca, the styles are different and the scope greater or less, but the key elements of Read more

Sunday Morning Tribute To Bloodhound

Bloodhound is an astounding blog. Now before I’m accused of buttering up to Greg, let me explain I’m not that type. What I find astounding about Bloodhound is the consistent quality of the work here. It’s amazing a real estate blog can generate such rich material for the imagination, and one reason I think it does is that it transcends, on many occasions, the limits of basic real estate information.

That’s not to say that all types of RE blogs don’t have their place among the RE blogosphere and much valuable information is transmitted all over. Bloodhound itself transmits valuable nuts and bolts information. Along with other sites, Bloodhound transmits good technology tips and is in the loop of the latest news going on in the industry. I think, though, what raises it above other efforts is the transcending part.

I like the fast, informative style some sites have, with a few pithy words, neat pictures and links to good information, but they lack the substance that I think makes a place like Bloodhound stand out. That’s what I’m getting at – rich content, substance, mind food, sparks to fire the imagination. We often praise the informative aspect of Bloodhound, but seldom do I see the content given appropriate praise.

In order to stand out among a field of writers, substantive content is critical in my estimation. Allan Bloom, the great literature critic, feels that being “strange” is what sets great writers apart and makes them immortal. By “strange” he meant that writers like Kafka, Shakespeare, Pynchon and Cervante are different, on the edge, that their content fires the imagination. Not that I’m comparing Bloodhound to canonical writers, but relatively speaking, the concept is the same – in the arena of RE blogs, Bloodhound has the “strange” factor which sets it apart, makes it noticeable, whether you agree with Greg and the contributors and like them or not.

This powerful form of branding is what all businesses, and other efforts to be seen and heard, search for, yet few fully succeed in finding. I think it entails taking a risk, having the courage to express Read more

Paradigm Shift? Not Quite Yet

In just the past couple weeks alone I’ve read over a dozen blog posts declaring a paradigm shift in real estate — specifically in what it takes to succeed as an agent. Before I continue, it’s not my intention to offend anyone in any way whatsoever. Seems about 2-3 times a year I manage to step in it big time, causing some sorta perfect $#%storm of wounded egos and/or encroached empires of ideology. This should be filed under, ‘Hey, I’m just sayin” and leave it at that.

Look at the history of the car, beginning at the turn of the 20th century. Going out on a limb, I’d say far less than 1% of the population had seen one, much less owned one. Now look at today’s car. A paradigm shift? Not in my thinking. They still require gas, a driver, a drive train, and brakes. A 1908 Ford got you from point A to point B faster and more comfortably than a horse — and so does the 2008 model. Yet many would say due to the myriad improvements over the last 100 years there’s been some sort of paradigm shift from 1908 to now.

Show me. Where is it? Does the ’08 version fly? Does it drive itself? Does it make its own fuel? No, it gets us from A to B faster and more comfortably than a horse. A paradigm shift was when the car replaced the horse.

Segue to real estate brokerage.

It was Saturday in the middle of a cloudy October in 1969 when I first stepped into a real estate office as a licensed agent. Not much has changed in the ‘paradigm shift’ kinda way.

Before you start your enraged fingers racing over your keyboard, read on.

Sure, there were no computers, no internet, no 2.0, not even 1.0 — hell we were barely 0.0 back then. Still, we did then what we do today. We seek opportunities to get in front of qualified prospects in order to make our living. We took listings, represented buyers, used the MLS, had to deal with contracts, dealt with lenders, Read more

Arrogance vs Confidence

The company or individual that doesn’t understand competition and the power of imagination is already slipping into obscurity. Power in a competitive world is double-edged, one edge used by those on the throne, the other edge being sharpened by an idea that time adores. Who is so ignorant as to proclaim the end rests in this position? Every Google came from nowhere, or so it seems. Competition comes from the blind side, the side of arrogance.

Confidence is another story and no man or woman should see the need for constant bowing before power, nor do any in power need to cower in gratitude to avoid the unseemly posture of confidence. If one is good, then confidence is a natural reaction and state of mind, but….

But, realization of what supports power is critical to sustaining power — once a person or company thinks powers derives from an intrinsic source that transcends all other sources and is not granted by those who can take it away, it’s over. But if the realization that power exists only through the satisfaction of those who bestow power, then a person or company can ride success for a long, profitable journey.

In the service industry, power derives from consumers finding greater value in your service than in your competitors – the danger is once you rise to a successful position the temptation is to think it’s a permanent state, and then you are vulnerable to the corruption of power. Confidence tells a wise man or woman that whatever it takes, I’ve got it, but to keep it I must diligently satisfy the consumers’ ever-changing needs; Arrogance tells a foolish man or woman that they created power out of nothing and consumers are under their control.

Every day a small competitor is thinking of new ways to deliver something unique – if you aren’t thinking right along with them, and if you think you have it locked because the gods of commerce have smiled and favored you, then you might as well buckle up for a bumpy downhill ride. Confidence is a gift we give ourselves for staying in touch, honoring the achievement of excellence; arrogance is spitting Read more

Appraisers – The Latest Target In The Circular Firing Squad

The Blame Game – Go Find A Scapegoat And Pin The Tail On Their Donkey

Pundits pontificate about the reasons that the real estate market is in a shamble, and the latest target in their crosshairs is appraisers.

“Those crooked appraisers jacked up the values of the properties!” they scream.

Last night, Jonathan Miller, CEO of Miller Samuel Real Estate Appraisers and Consultants, was on the Glenn Beck show. Miller agreed that there are fundamental problems regarding how some banks award appraisals to appraisers… and that roughly 80% of appraisers are “in the tank” for the banks.

While I have the greatest respect for Mr. Miller, I don’t believe that the problem with appraisers is so wide-spread. Perhaps in Manhattan – where Mr. Miller specializes – but I don’t believe that 80% of the appraisers nationwide have been corrupted. I do, however, agree that the process could use reform.

Let’s look at the role of the appraiser. S/he is in the business of providing an opinion of value… not a guarantee of value. Their services are NOT required by real estate law – but rather as a requisite of most lenders. Their job is to safeguard the lender from fraud by assuring the lender that the collateral for the loan is sufficient.

In a rising market, an appraiser takes recent sales into consideration… but must also allow for a free market causing the values to rise. After all, what is a better indicator of market value than a willing, ready and able buyer who places an offer on the table? Is that not the true definition of market value?

I have seen many transactions that are questionable, but the vast majority of them have been well within the acceptable range of value, IMHO.

While there have been – and still are – instances of fraud involving appraisers, these instances have been the exception and not the rule… and certainly not the reason for an over-exuberant run-up in real estate prices.

In reality – there is no single factor that you can attribute to this mess.

No, ladies and gentlemen, the fault does not lie with the appraiser. In Read more

NAR and the Use of MLS in a URL

I’ve written about this before. This is an issue that just isn’t going to go away. Like most oppressive rules and laws this bad rule (at least as it is currently interpreted and practiced) was a sincere attempt to solve a problem. Unfortunately, the current rule creates a whole new type of problem. The solution is the new problem.

Should any misleading or deceitful statement statement be permitted on a website? No and the NAR Code of Ethics already covered that. But this issue – at least as it now stands – is a good example of “an innocent dolphin caught in a tuna net”. The very idea that an NAR committee came up with a restriction for Realtors that our competitors – who are trying to put us out of business – don’t have to follow is just absurd.

NAR will have no ability whatsoever to stop, inhibit, or prevent anyone BUT Realtors from using the term “MLS” in their URL. So why would it be alright to inhibit a Realtor while other companies are using the term and will continue to use the term (both as a meta tag and as part of the URL)?

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Here is another letter Steve Westmark passed along to me.

From: Jim Lee

To: gary@garyashton.com ; steve@stevewestmark.com

Sent: Friday, February 15, 2008 10:35 AM

Subject: Fwd: Letter to NAR VP Cliff Niersbach

Gentlemen, Another Realtor friend of mine, Bill Holt who is in the Outer Banks area of North Carolina, has a URL with those troublesome magic letters “MLS” (www.obxMLS.com) and is having the same issues we are.Fortunately Bill has a member of his board who is on the NAR Professional Standards subcommittee, Policy and Interpretation, or some such name. He has talked with her and another long time member of that subcommittee named Ted Kelly. They both seem to feel that to be in violation of the new COE’s Article 12 that a member’s intent would be very important, i.e. are you trying to pass yourself off as ‘THE’ MLS. Mr. Kelly gave Bill Cliff Niersbach’s name who is some sort of NAR VP to talk with. Bill is sending him Read more

Save $100 If You Are Going To Starpower This Year

This year it is July 23 – 26, in Orlando. Here is the email I received from Howard. I think you know I want to be a hero.

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Greetings to our Stars!


It’s hard to believe that we’re only about four months away from this year’s STAR POWER Annual Conference! Obviously, in today’s market, your fellow REALTORS® need the ideas, insights, and inspiration from top producers like you now more than ever! That is why attached you will find a very special Star Referral Credit that we encourage you to share with as many real estate professionals as possible. It will save them $100 off their Annual Conference registration and make you a hero in their eyes! You
certainly are a hero to us!

Thanks for helping to make the 2008 STAR POWER Annual Conference the most important event in the lives and careers of so many of your peers! Together, we’ll thrive in these changing times!

Have a positively productive day!

Your partner in success,

Howard Brinton

2008 Conference Star Coupon - Russell Shaw

Hyper-Local Blogs — Mr. Purcell? You’re Officially Outed

Last Friday an agent and fellow blogger wrote a post about hyper-local blogs. Spencer Barron decided the subject needed a Devil’s Advocate. His post was a fair one. I commented then called Spencer. His most salient comment was this — “I’m still looking in vain for the agent out their dominating with a hyper-local blog.” (paraphrased wildly) There are already those out there who claim to have one, and are do well with it, very well. I disagree however with their assertion the blog their maintaining is a bona fide hyper-local. I’m a purist on this subject, and not only drink the Kool-Aide but mix it. 🙂

Last October I wrote a piece on hyper-local blogs. I essentially claimed outside of owning a printing press with the original plate for $100 bills, that was one of the best ways to earn money as a real estate agent. I haven’t changed my mind. In fact, Brian Brady introduced me to another local San Diego real estate guy — Sean Purcell. Turns out Sean’s office is just down the street from my satellite office. (I allow them to bill themselves as Starbucks, but they know the real scoop.) 🙂

So we’ve met a few times now. Sean is technologically ahead of anywhere I ever hope to be. I like him, among other reasons ‘cuz he agrees with my thinking on hyper-local blogs.

While at lunch I told him I thought the first agent who set up 4-5 hyper-local blogs in La Mesa, a San Diego suburb, would print money. After some back and forth he totally agreed.

Fast forward to the other day. We’d met for coffee and were revisiting our above mentioned conversation. And that’s when he did it. He said he was gonna launch the La Mesa blogs himself. He said it while looking me right in the eyes. He never even blinked.

After that we went back and forth about how to cordon off the different neighborhoods based upon our local knowledge of the city. It’s not a large city — its population is about 50,000. The blogs won’t cover every single Read more

Real Estate Web 2.0: Epiphany — Thanks To Kevin Kelly

Reading Kevin Kelly’s post again created a fire storm of epiphanies as I relate his generative points to RE web 2.0.

http://www.kk.org/thetechnium/archives/2008/01/better_than_fre.php
I will take his ideas and twist them a bit to meet my purposes. First, the ideas of “copy” – in a sense all RE sites are a copy of one another — plenty of listings to look at. What makes one more valuable than the other is the “generatives“. I see the free copy stage as the beginning, but just the bare beginning – bang bang bang, site site site – popping up here, there and over there. Now we are entering the generative stage and this is where it gets interesting, where winners joke and losers yell “DEAL!”.

Kelly listed eight generatives, with the first being “immediacy“. This is a little vague, but to me it’s related to constant innovation, getting ideas out to the consumer, and being the first to experiment with new ideas. One thing I liked about my website provider Point2Agent was its “immediacy” with press releases coming out on a regular basis of new ideas and functions and plans. Now it’s lagging, and whoever achieves immediacy will outshine them. There’s a lot to be said for being there, being present, being vital and creative. Zillow is doing a great job with immediacy, and lately Homegain has shown a gift for immediacy. As for my own site, I need to “be there”, be vital.

The next generative is “personalization” and this is something I’ve written about ad nauseum. To me, it’s the Big Key to success with Web 2.0. Adding value by personalizing your offer opens the great door that few go through. Kelly writes:

“It is deeply generative because it is iterative and time consuming. You can’t copy the personalization that a relationship represents. Marketers call that “stickiness” because it means both sides of the relationship are stuck (invested) in this generative asset, and will be reluctant to switch and start over.”

Nothing is truer. Once the generative process of personailzation begins, a relationship is borne between provider and user. It’s time consuming, and this is what makes it valuable. It’s one of Read more

When The Dog Bites The Hand That Feeds It

The Race To The Bottom Is Getting Really Crowded

Some twenty-odd years ago I worked in the petrochemical engineering industry as an electrical designer – but we quit building oil refineries, so thousands of engineers, designers and draftsmen like myself were put out of work. Hey – that’s the breaks.

So I started a landscaping company and became a licensed irrigation system designer… which worked out okay until the oil bust in Houston caught up with the residential construction market… but I digress.

One of the local irrigation supply houses – the one that I used – decided to start installing irrigation systems… in direct competition with companies like mine.

I couldn’t compete with them on installation bids, as they bought equipment and supplies at much lower prices. So I stopped giving them my business.

Fast forward to today.

I was listening to talk radio and heard an ad for another flat-fee broker offering a listing in both of our listing services for $295. I went online to take a look – then logged into the Georgia Real Estate Commission’s website to research this broker.

Interesting enough, this broker has been licensed for a long time… but only became a broker less than a year ago. I noticed that he had failed to renew his license from April 2001 to November 2004… which made me wonder what he was doing for a living during that period.

Digging a little deeper I discover that this broker is a REAL ESTATE ATTORNEY. Admitted to the Bar back in 1997. Member of one of the big real estate law firms.

How interesting.

Virtually ALL of our real estate transactions in Georgia are conducted by attorneys, so it was unsettling to see one of them setting up shop to compete with the agents who bring him work – kind of like the irrigation supply house I mentioned above.

To top it off… the name of his website is ListingDog.com. What a coincidence.

The idea that an attorney – who is probably earning more than 98.9% of the agents in this town – is now horning on what few dollars are being spread around so thin that Read more

Zillow Nation? Zeelocation?

As I wrote about just a couple of weeks ago, Zillow and other online players have an opportunity to do something incredibly different as the national/local problem begs to be resolved. With the new Zillow announcement regarding mortgage connections, the network gets closer to realization of true partnerships. I believe, and I might be wrong, that Zillow is testing the waters — mortgages are a safer micro-experiment. It’s not that Zillow is creating tough criteria and selecting the best to recommend, but they are establishing criteria.

A couple of more steps and you might have something like this:

Zillow announces today it’s new Zeelocation Program. What Zillow will be doing is inviting RE professionals from around the country to join a partnership in an attempt to strengthen its online efforts to provide consumers with cutting-edge home searching experiences, and begin solving the problems of localism, personalization and context.

What does this mean? Well, the main home search experience for consumers will be unchanged. Home shoppers and home sellers still have free access to listings and all the useful functions Zillow has to offer. However, for those home-buyers who are more seriously and immediately looking for a home and who want reliable local information, Zillow will be creating what is called The Zeelocation Program. Consumers will pay a $15.00 monthly subscription fee for access to a list of RE professionals in the area of the consumer’s interest. These professionals have been vetted by Zillow and meet strict requirements for inclusion in the program. RE brokers, Mortgage brokers, RE attorneys, inspectors, etc.  from all areas of country, after meeting the criteria for acceptance, and after paying the yearly fee that Zillow charges for acceptance, will be local partners with Zillow and will be offered to consumers who have subscribed to the program.

RE professionals will be required to follow strict guidelines dealing with consumers in the Zeelocation program – for instance, all forms of spamming are a violation of the program’s guideline and can cause the RE pro to be dropped from the program. Consumers who subscribe to the program will be given a list of local RE pros along with contact information Read more

The Art of Knowing Thyself

I’ve just finished a morning of settng up showings and dealing with the small fires of an upcoming closing. I’ve had a hectic last two weeks and it’s making my head swirl trying to balance online and offline. I think it’s important to maintain the discipline of online efforts but I realize why some people give it up after a few weeks of dwindling excitement.

I’ve been going at the online deal gradually now for five years. I’m still not a top notch nerd, but I get the basics and know how to fnd what I need and hire out what I refuse to do. I’m not good at design and that’s the next hurdle I have to hop over. I’m ok with simple and ugly if it’s functional, but I realize the need for style and form to go along with function.

This is not at all what I wanted to write about; I just swerved a bit and I’ll try to work it in — I’m in free-association mode here lately. Recently, I wrote on Bigger Pockets about “information” and ended with the transformation to “knowledge sharing”.

I’m grateful to all the online players who have gained knowledge and who share their knowledge freely, it’s truly a new world of learning processes that we’re entering. Those who are eager to learn have resources galore at their fingertips. The problem is time management and discipline. Time management and discipline have never been so important. It’s a huge challenge to find time to develop all the plans of business and still find time for entertainment, family and socializing.

So much is being thrown at us that filters are necessary to sift the wheat from the chaff. I never knew there were so many blogs and social media avenues (I just got a “personal” invitation from one this morning I’d never heard of – Apsense.)

Trying to keep up with two business blogs and whatever Bonzai is (a playpen), running a brick and mortar busines, plus dealing with clients and closings, maintaining friendships, spending time with my wife, checking in with my grown kids, spending time on hobbies, on and on, gets overwhelming at times, but you just Read more

The Perfect Real Estate Relationship

At least for me and how I envision my future. A lady from Arlington, Va called me last week. She didn’t say “Can I go look at some houses next week when I’m in Savannah?” — No, she had read my business blog and understood I recommend we do first things first. She asked to meet me in the lobby of the hotel where she’s staying so we can discuss a game plan.

She has a home to sell (attention all Arlington Va agents!), and when she sells it, she wants to move to Savannah. We sat in the lobby and over coffee and bagels discussed her vision of what she wants. She described what she’s dreaming of and I described areas in vivid detail and we went back and forth until we narrowed it down to a couple of areas.

It turns out our esthetic tastes are quite similar, so it made the conversation flow easily. She asked what the negatives are moving to Savannah and I told her without violating any laws. She decribed her life to me, how she had worked in several different fields, how she’d been a nurturing mother (still is, I’m sure) and a wife, and how now it’s just her — retired but still wanting to be active, how part of her dream is to become active in the historic preservation efforts in Savannah, that she would like a little cottage, airy and light, preferably near water, but close to town — she described how she loves diversity, doesn’t want to sound like a northerner, but doesn’t want to live in a place with a single, limited mindset — how she likes cosmopolitan eclectism. I understood her.

This is the personalization and context that I’m not sure machines will ever understand, it’s the human contact of real estate that I love, and it’s the service I want to provide — to take this lady’s story and to be an active part of it as it goes into another chapter, to help her accomplish a goal to personalize her lifestyle plans in a home she can feel a part of, that reflects her personality and sense of life.

First Read more