There’s always something to howl about.

Category: Realty Reality (page 2 of 16)

“The Next Time You Actually Work 40 Hours In a Week Will Be the First”

Note: This post isn’t aimed at the (IMHO) 10-20% of the real estate agent population who, day in and day out, work hard, effectively, and with massive purpose.

Dad, ‘FDB’ to some of his friends and family, said those exact words to me a few months after I’d gone from part time agent/student, to real estate full time. He wasn’t one to sugarcoat his words. Silly me, I not only protested like a stuck pig, I gave examples of how hard I’d been workin’.

22 year olds can be exceptionally clueless at times. πŸ™‚

Mind you, in 90 days of hard 40 hour weeks I’d produced exactly one damning goose egg on the listing/sales board. I now know what Dad was talkin’ about, cuz a 14 year old C- student could put something on the listing/sales board after 12 hard working 40 hour weeks. It’s seriously not possible to get shut out workin’ that many rigorous hours week in and week out for a full quarter.

The trick is to be honest about how you’re defining hard, effective, work.

It’s not what you tell everyone else either. Imagine your husband/wife is in the room with you. Now how hard are ya workin’?

I’ve never understood this, even though I was guilty of it myself. Dad busted me for constantly gettin’ ready to get ready, to do something really lame, that wouldn’t produce squat anyway. Why do people get licensed only to pretend to work, then complain about how bad the market is, or the rest of the litany we’ve all heard — or uttered ourselves.

Lord knows I’ve put in my share of overtime over the years. But I’m hear to tell ya, with rare exception, those who work at doing what gets them in front of serious buyers/sellers and/or doing what gets those buyers/sellers where they wanna go, don’t hafta work wicked long hours to make an exceptionally good living. If you like working longer hours for whatever reason, good for you — and your bank account. But you can earn six figures workin’ 40 hours.

It’s like diggin’ 4′ X 6′ Read more

Nobody Cares About Your M.O. ‘Till They See It’s Skinnin’ Cats Big Time

In almost every baseball game you’ll ever see, there comes a point when the starting pitchers run into a situation on which the game’s outcome will likely pivot. Take last night for instance — the Padres/Cubs game in Chicago. Padre’s starting pitcher Keven Correia had a rocky first inning. The first two batters hit safely, resulting in men on 2nd and 3rd with nobody out, and the heart of the order now due up.

Nobody scored.

Kevin went on to pitch shutout ball ’till lifted for a pinch hitter in the seventh inning. That first inning could’ve gone either way. But he skinned that cat in short order. He’s not Bob Gibson, in that he can’t overpower hitters. He gets batters out the old fashioned way — by pitching, not throwing. When the season’s over, Kevin will have won 13-15 games, a total which is distinctly in the upper echelon of major league results.

HIs fastball can be hit by high school players if not located well. His curveball reminds nobody of Sandy Koufax. Yet he keeps skinnin’ more of his share of cats. Why? Cuz even though his ‘stuff’ ain’t hall of fame caliber, he knows how to make the best of what he has, and consistently does what all winning pitchers do, regardless of what they’re throwing. He disrupts batters’ timing. I know this first hand, as I had the pleasure of havin’ the dish once when he was a junior college pitcher in San Diego.

It ain’t rocket science– but a helluva lot easier said than done. It’s analogous to success in real estate brokerage. Those who do what produces consistent results — skin the most cats — win. And to quote all of our grandpas, ‘there’s more than one way to skin a cat.

Last Thursday I wrote a post about a guy on the east coast who’s been skinnin’ cats at a pretty impressive clip, almost all on the buyer side. (He’ll close 70 sides this year.) Exclusive of any referrals, 100% of his business comes directly from his online efforts, which generate about 7-8,000 leads Read more

Blood, sweat, and fears

Once upon a time, maps were marked HIC SVNT LEONES to denote unknown territory. Hic Svnt Leones means “Here are lions”. Scary. Uncharted territory is scary.

I’ve been paying very close attention to how I accomplish things: What I do and what I don’t do. Why some things are easy and I embrace them and why are somethings harder and I avoid them. I’m trying to improve my business and my productivity so it’s kind of nice useful critical to understand what makes me tick. Or tock. I need to figure out the internal roadblocks that keep me from achieving my goals. I want to recognize them immediately so I can overcome them as quickly as possible rather than letting them pile up to barricade levels.

There is stuff, for lack of better word, that I dislike doing, but when it’s up to me to do everything, and in real estate it often is up to me to do everything, I have to learn to just get on with it. I know this but still, there are things that I don’t like doing so I begin to waste my own precious time, using procrastination as motivation. An epiphany: It recently occurred to me that I would be furious with anyone else who wasted my time the way I so carelessly waste my own time.

Some of the habits I have fallen into are now clear even to me as red flags that I’m avoiding something. Twitter of course, is one example. What? Is it that obvious? Okay, so I use social networking to avoid doing some things that I find difficult. I recognize it now so I can overcome it, and that’s the thing. I once thought this was pain avoidance, but now I see it as fear. Of the unknown. As in Hic Svnt Leones. What is going to happen if I do this thing? What unseen beasties lie in wait to pounce on my soft under belly? I have a very fertile imagination and sometimes it grows weeds in the garden of the mind, but the only way to pull the weeds Read more

If You Were This Guy, What Would You Do?

Had a nice conversation with an agent on the east coast recently who’s a world class buyer’s agent. He has his own site that sending roughly 7-8,000 leads his way each year. From those he picks the cherriest of the cherry, giving the rest to his assistant. He sells anything from a $100k place to cool houses whose price tags require a couple commas. I got the impression most of his stuff is $400k and above, though not much above, at least as an average.

Anyway, the guy’s wicked smart, knows what he’s doin’ backwards and forwards, and does very, very well. He expected to be at roughly 70 closed sides by the end of the year. Again, his website spits out leads like Grandma used to make muffins.

Talking with agents like him is a treat, mainly cuz they’re not only good, and work hard, but they get it. Big time smart.

I asked him why he’d never pursued being a dominant lister.

I asked cuz he’s such a natural, he’d kill. Agents like him can leverage the combination of their superior online skills and agent experience into a tremendous pay raise while keeping the hours level or even reducing them if preferred. For instance, my guess is Russell Shaw, who’ll probably do (my estimate, not his) 5-700 sides this year, works 30-50 hours weekly. Not sure how those sales fall into listing/buyer sides, but I’d wager more than a six pack of Dr. Pepper that 70% of ’em or more are listing sides. I’m sure he’ll correct me if I’m mistaken. πŸ™‚

Back to the east coast guy.

He’s been at this for a decade or so with stellar results. That’s a lotta sales. A buncha homeowners who’re in their homes due to his efforts. They like him, and view him as an experienced, knowledgeable pro. Geez, I dunno, given a built-in database of roughly 500-700 satisfied homeowners, one might wonder if marketing your equally cool listing prowess might have some traction.

Just sayin’.

Let’s say it’s just 500 or so. He already ‘touches’ them with emails once or twice yearly, though Read more

What Do We Know? Be Like a Monkey On a Cupcake

Know: Be absolutely certain or sure of something.

Certain: Established without doubt. Complete conviction about something.

Sure: Having no doubt that one is right.

How much do each of us know about what we do? How much do we know about increasing the number of people we’re able to talk with about what we do? How certain are we of the results we’ll get when we set out to execute a particular marketing/prospecting strategy? Are you sure what you’re doin’ and the money you’re spendin’ are gonna produce the expected results?

Kinda puts a different spin on things, doesn’t it?

BloodhoundBlog is all about results. Whether it’s about technology, marketing, some sorta prospecting, software apps — we’re about what gets our clients exactly where they wanna be. As I’m fond of saying, the rest is happy talk.

From the bottom of my heart, no offense intended, but if you’re a recipient of leads fallin’ from some RainMaker into your computer — this post ain’t for you. This is for those who create somethin’ outa nothin’ — the RainMakers themselves. You create the business where before you did whatever you did, there was none. You’re a full time real estate agent or broker. You’re in the trenches every day by choice.

Who knows that whatever they’re gonna do tomorrow, next week, next month, to generate new business, is gonna work?

Who knows?

The other day I was asked very politely by a young real estate agent if I’d be willing to have a cuppa coffee with her at StarBucks — her dime — to talk about why she’s not coming within shouting distance of hittin’ her 2010 goals. Sensing the advantage, I negotiated for a couple oatmeal raisin cookies. Deal.

We’ve met, had the conversation, identified problems, and fortunately also singled out a solution or two. She admitted to having little if any confidence in what her office manager has told her to do. Fair enough. We figured out what she knew would work. She’s pretty excited.

If you’re not doing as well achieving those lofty goals you set between Christmas and New Year’s, what’s the Read more

An Offer of Thanks and Some Encouragement – Fillin’ Barns

As is likely true for most readers, though hard work, a constant learning curve, and a little luck have combined well for me, it was mentors selflessly adding new possibilities to my menu who made so many positive outcomes even possible. They showed me where the pockets of light were in the dark times — and, more importantly, where the light switches were. How to leverage new skill sets and knowledge into useful and productive results for clients. But most of all, to become a mentor whenever possible. I’ve done this, if only to honor the frequent detours of their valuable time on my behalf.

All of them are gone now.

When thinking of them, which is often and fondly, a feeling of tremendous gratitude and a bit of frustration wash over me. Though I routinely thanked them for their priceless gifts, there’s always that nagging frustration — somehow I could’ve shown more gratitude. The lessons imparted weren’t limited to the nuts ‘n bolts of being a real estate investment broker. One thing they shared was the core belief that regardless of the times, those who kept plowin’ the fields, day in, day out, would always have their barn filled with enough, if not a surplus, come harvest time.

That one nugget of wisdom has kept me talkin’ to the mule, while plowin’ the field far past sundown more times than I can remember. I’ve not once been let down when it came time to bring in the harvest. That surely doesn’t mean there weren’t years when hamburger helper wasn’t a staple. It meant that I was still standing — ready to compete when the excrement stopped hittin’ the whirling blades. I learned as a young man that sometimes winning/success = survival. For many these days that’s surely the reality.

None of us are immune, most of us have been there, done that. But to those who’re experiencing their first go-round in this kinda rodeo, I offer heartfelt encouragement.

Grandma was right when she told you to keep your head down, and keep workin’ hard ‘n smart one day at a time. Read more

Gettin’ Listings Sold – Playin’ Hide the Pea

I’ve never really cared much about the infinite number of sites ‘marketing’ listings for real estate agents. It’s always struck me as oversold at best, and a con at worst. I’ll let you gentle readers gimme your experience in the comments section. I have done a kinda sorta poll in the last 10 days or so. The question was — How many sold listings do you attribute to any of the various sites that do that sorta thing? Mostly I was greeted with a whole buncha silence, though some immediately admitted not knowing.

This question began to bug me about 18 months ago as I was headin’ towards the return of my firm to our local San Diego market. I’m gonna be a lister for the most part — can’t help it, it’s in my DNA. My dad always said it was one of the ways to keep my ManCard. πŸ™‚ Actually, those who know me assume I won’t be showing houses, as my son will be representing buyers who can’t get started in investment property, but can own as cheaply as they can rent — another post altogether. I’m more than happy for him to be on the road. πŸ™‚

As I was sayin’, in January of 2009 I was wondering how effective these sites really are when the Firestones kissed the pavement. The answers most agents finally gave me were exactly what I’d expected — they use them to get listings. Potential sellers are impressed like Little Leaguers at their first big league game when they see that Larry Lister from TopProducer Real Estate will be putting their home on 3,058 different sites — and by Saturday to boot. Boy, does that guy know how to market, or what?!

Um, I opt for ‘what’. This declaration of implied marketing savvy, also implies the agent is a techie of the first degree. Geez, does he leap tall buildings in a single bound too?

Wanting to find out for myself, I did a little experiment with the first local listing I’d taken in about six years. No sign — no fancy stand-alone websites Read more

Some Observations From a Crappy Blogger Who Can Barely Spell SEO

Though most of this post won’t necessarily be tech related, it’s probably wise for me to credibly establish by TechTard credentials. I’ll do it quickly by tellin’ a story on myself back when I was a beginning blogger. My marketing guys said, “Hey, this blogging thing looks to be real. You should do it, cuz you know stuff. Can you write?” And a blog was born. My first post was published, quickly followed by my first ever comment. It wasn’t really a comment though, as some of the text made my cursor turn into a hand. What the hell?! It was a trackback (ping?) from none other than Greg Swann at Bloodhound Blog. I literally was in a panic cuz I thought I’d been hacked. How did they get into my blog?! Betcha my marketing guys from back then are still laughin’ their asses off.

I know a bit more techie stuff these days, but not much more. So there you have it — I’m a legit, card-carryin’ TechTard.

OK — Let’s start with SEO, if only so we can leave it first. πŸ™‚

I use key words in my posts mostly cuz I need to in order to make the damn thing readable, not for juice. Check out my page rank, then tell me, cuz I don’t have a clue what it is, nor do I give a damn. Most decent bloggers readin’ this draw traffic orders of magnitude more than I do. They also, most of ’em, get more comments on their average post than I do in 10.

Please tell me how much money real estate bloggers earn per comment, I’m curious. How much more do they earn with 10,000 readers a month compared to the guy who doesn’t average 1,000? 10 X more? Go ahead, make my day, say yes. πŸ™‚ What a buncha hooey. Does SEO work to generate more ‘traffic’? No doubt. When driving, don’t we avoid traffic? πŸ™‚ Those extra cars don’t get us to where we’re going any faster, do they? No — they’re just traffic muddling up our commute. They don’t care where we’re Read more

An Effective Alternative To the Team Model

I love the team concept as it’s executed corrected by some in the business. However, most of them, IMHO, and through first hand observation, produce pre-tax income less for most team leaders than most think. Going even further, I’d say those workin’ by themselves or partnered, using only assistants, not commissioned agents, will almost always bank more coin than team leaders.

The model I’ve used since late 1996 is so old it was in place in ancient Rome. It starts at the top with The Guy who then has as many assistants as needed, doing all the work that supports rather than generates company earnings. I’d never go as far as to say it beats the Team approach every time out, but there are some distinct advantages to my favored MO when compared tit or tat with the typical team.

My MO, as stated up top, is simple. I hire assistants as business volume dictates. The more the business, the more assistants. When I was able to work in my local market, San Diego, there were long stretches when I had three full timers — none of whom were paid salaries or by the hour. All were paid based on my production. See what I mean? Nothing new or ‘cutting edge’.

The Boss (Don’t ask who that is — must I explain marriage?) for years has resisted my somewhat awkward attempts to point her in this direction for one of her companies. It’s a retail bridal gown ‘n stuff kinda store. She’s a well known designer who’s also sold to other stores nationwide via her wholesale operation — she’s been doin’ this for over 20 years. Her store (Yes Stevie, there is a God) shares a wall with Hooters in the Mission Valley area of San Diego. It’s a measly 500 square feet.

Her MO was to hire salesladies to deal with customers. It was a constant pain in the ass, as most of ’em couldn’t manage a one-man picnic if given a plan and a how-to video. I finally resorted to begging and pleading. Then one night not long Read more

Re-Entering the Real World of Real Estate Brokerage

As many of you know, I stopped doin’ business in my local market, San Diego, at the end of 2003. Since then I’ve done two transactions here, both as listing agent — both gettin’ the sellers Outa Dodge, so to speak. I haven’t bothered to market here cuz, well cuz I thought the prices were gonna keep falling, which they did, big time. Since I avoid short sales and REO’s like the plague, that pretty much ensured I’d not be doin’ any San Diego business. How dumb is it to buy income property in San Diego even now? You can see an example — where I present my answer to those whose only reason for holding on to the crappola they call income property there, is “I gotta be able to drive by my investment properties”. For the record, that example uses the lowest priced duplex in the neighborhood, and I used high projected rents.

My response to local real estate investors when they’ve called or emailed objecting to my stance, is to ask them, “Well now, how’s that whole ‘drivin’ by’ thing been workin’ our for ya lately?” The ongoing market correction, and there’s more to come IMHO, has reduced well located duplexes that sold in late 2005 in the neighborhood of $550-600,000 to hoping to find a buyer while now asking $300-400,000.

And their numbers still suck like a turbo-charged Dyson.

In spite of these empirical facts of life, I’m makin’ my official return to the San Diego investment market next week. Office is set up, except for the internet connection which will go hot by Wednesday. Yet it didn’t feel real ’till I picked up my new cards and letterhead this afternoon. Haven’t had either for many years. There’s literally been no need. Everything I’ve done since 2004 has been out of California, and everything sans referrals since July of 2006 has come from my 2.0 efforts.

It’s a good thing, cuz I had no other choice, unless it was to return to selling local homes to owner users, something I’ve happily abstained from doing since Carter’s Read more

The Magic Words – “What You’re Sayin’ Is Makin’ a Lotta Sense”

Regardless of how someone may have found you, one day you get an email or a phone call from them. Assuming they’re not a referral, you’ve already developed a modicum of credibility in their eyes — why else would they be talkin’ with ya? So the first phone conversation begins with them introducing themselves and the reason for the contact. They’re serious campers, but haven’t decided which pro, if any, they’d like to use.

How does that first chat usually work out for ya?

This was the question with which I was pounded daily as a newbie, and one I often ask of those I occasionally mentor.

Those conversations, in my experience, are what makes or breaks real estate agents/brokers. If that first conversation doesn’t gain traction with the potential client, it’s highly unlikely a second chance will present itself. So, what approach do you take? Are you Zig Ziggler using 1,001 closing questions? You realize cars don’t have carburetors any more, right? (And the first 20-something who asks what a carburetor is gets booted.) πŸ™‚

I has a suggestion — try makin’ some sense.

How are you comin’ across to potential clients — like every other ‘TopProducer’ they’ve been bored by the last 10 days? Folks come to pros for one main reason among many — they want you to have forgotten more than they know about the subject at hand. Most of what passes for intelligence from the typical agent in these ‘dialogues’ is exactly what Charlie Brown heard when his teacher was talkin’ — blah blah blahdy blah — BS BS BS.

It’s not about us. Everyone says that, but from where I sit, and what new clients actually tell me, is that the agents with whom they’ve spoken simply haven’t walked that talk.

It’s about the hands-on difference we can make when the Firestones hit the pavement. Most of the time, early in my career, I was embarrassing myself more than I can possibly imagine, and I thank the Lord I was blissfully unaware. “We’re the best” “We sell SO many homes…” “Our ad budget is ginormous” And Read more

The Spartan Approach to Real Estate Brokerage

As I was admitting to Sean Purcell this morning, a few times a year I get the idea to duplicate the brokerage model Dad used so effectively in the 1960’s to early 1970’s. When this happens, I quickly grab a couch and nap ’till the idea dies a solitary, friendless death. Although surely enough of his AH genes found their way through to his first born, puttin’ up with the day to day management of a firm doing that much business with that many meat eaters would be a challenge of the first degree.

His model was built on bedrock. Know in your heart of hearts the odds are better I’ll be the Padres’ opening day pitcher next year than they are for me starting a house brokerage — but if I ever succumbed to the periodic urge, this is how I’d do it — which is the same way he did it.

1. He didn’t hire pantywaists. Put another way, he hired carnivores. Frankly, I always thought if you emerged, cajones intact, after a job interview with him, you were easily tough enough for the business itself.

2. He hired adults. Don’t just slide by that statement. Take a mental inventory of the agents you’ve known awhile and the percentage who’re adolescents at best when it comes to their job and actually, you know, working. I rest my case.

3. He filtered for strong character and profound integrity. A hint of a whiff of anything less and you were shown the door. He could smell a guy’s fear in the parking lot as he drove up.

4. All agents had three options when it came to generating/conducting business — A) His way B) His way C) All the above.

5. Non-producers were not coddled. It meant you weren’t working — period. There’s the door.

To be fair, 1 & 2 really go together, don’t they? Those afraid of their own shadows should never be real estate agents, yet they comprise a huge minority, if not the majority of the agent population, always have. Being on the front lines in real estate is somewhat analogous to Read more

Should Redfin Be Renamed Right-Fin ?

A La Jolla real estate broker noticed an article on Gawker.com, about a listing Redfin published, offering a currently occupied home (that isn’t for sale).Β  From Coastal Real Estate Stars:

A new listing appeared on Redfin this weekend….1600 Pennsylvania Avenue!

Now, in fairness to the Redfin folks, garbage in= garbage out.Β  Much of the FSBO data they aggregate comes from Owners.com. Obviously, some prankster listed the White House on Owners.com, which the RE.bots (including Redfin) picked up.Β  Still, one has to wonder if last night’s speech caused Glenn & Co to take matters into their own hands πŸ™‚

Clearly, Redfin.com has the best real estate search site on the internet but the glaring marketing lesson here is at the bottom of the post.Β  JR Sullivan saw this as a great opportunity to showcase his own IDX search engine.

Success In Real Estate Brokerage — Branding — What the Public Really Wants

Daniel Pink has put out a video with some interesting facts learned by those in science studying human behavior in the workplace. It’s relatively short, chock-full of information, much of which goes against what we’ve all ‘known’ for quite awhile. Watch it or not, I’ve included it to allow you to understand how I’m relating its content to the real estate industry.

In a nutshell, credible studies tend to show that money isn’t the predictable motivator we thought it was when it comes to doing things requiring, you know, thought and stuff. In fact, they learned that when it comes to tasks requiring real thought, that the more reward promised, the bigger the failure. Hhmm

Supposedly if management in large real estate firms would allow greater autonomy, create an atmosphere fostering mastery, and give purpose to their agents, they’d crush the competition.

Many in real estate have compared large real estate brokerages to boutique brokerages using this template. The assumption is that boutiques draw agents wanting to be part of the mix, so to speak. Yet except for the large dinosaur operations, many if not most of the BIG firms are at least making valiant attempts at becoming agent-centric, in spirit if not in fact. This, in my opinion, is why the big firms won’t die out. They’re making the turn — it just takes carriers longer to achieve the actual directional change.

The discussion though, has now turned to how all this affects branding — in real estate. Let that sink in — but first install the three main words used by Pink’s video:

Mastery — Autonomy — Purpose

Before continuing, know I’m with you. Mastering what we do for a living is a good thing — as is sufficient autonomy and having a purpose important to the practicing agent. But seriously, real estate? Branding? Get outa here.

Look, I understand there are niches of price, location, property type, etc. Ultimately the buyer or seller has to choose a company. Whether your home is a million dollar showpiece or a $99,000 condo conversion in an iffy neighborhood, the bottom line reason thinking people use to Read more

Took a Poll – What Do Clients Prefer 10-0 Over ‘World Class’ Service?

The oft used phrase, World Class Service, has become as meaningful as the word ‘great’ used in virtually any sports context. As in, “Yeah Jerry, that was a great catch by a great center fielder.” How worthless is the awarding of greatness upon sports figures nowadays? The same ‘experts’ who rightly called Mohammed Ali one of the greatest fighters, if not THE greatest of all time, called Mike Tyson ‘great’. How can the steaks at both Ruth’s Chris Steak House and Denny’s be great?

The point is that words mean things, or we’re all screwed. The concept of ‘winning in real estate brokerage through world class service’ has a fatally flawed premise. Do you know what it is? Your client sure does, which is why he’s with someone else now, regardless of your superior service.

Fact is, he didn’t come to you for service, though many consumers out there make that mistake, falling on the petard created by the same false premise. Ironically, the #1 criterion used in choosing their agent/broker was definitely not service. I know, cuz new clients tell me this all the time. One newish client put it the best way I’ve heard in quite awhile:

“I learned the hard way that much of the time, getting the best service possible meant I got everything I wanted from the relationship, except for the achievement of my primary reason for hiring the agent in the first place.”

BawldGuy Axiom: Surveys show conclusively that my stellar results trump your ‘vastly superior’ service every time.

The false premise assumed by both agents/brokers and consumers is that superb service automatically means equally superb results.

Let’s don’t just do a drive-by with that statement. Let’s look at an example, someone we all know. Let’s pick Greg Swann.

There is much on which Greg and I don’t agree. He insists on doing everything himself. I prefer to ‘call the guy’. He’s crazy knowledgeable AND effective when it comes to applying technology to his real estate practice. I’m a TechTard. He works (though he’d surely say ‘plays’) 5,000 hours yearly. Though I rarely log less than 2,000 myself, it’s Read more