There’s always something to howl about.

Category: Realty Reality (page 13 of 16)

Realtor.com Pencil Sharpener

Last year I paid Realtor.com about $3,300 to enhance my listings. Now they want to charge me $14,000 for the same thing. Dean Selvey’s rate went from $3,800 to $30,000. Those numbers are not typos. Dean no longer does business with them. I told my sales rep that I would not pay it and that I did not want “a special deal for me”. I wanted their rates put back where they were for everyone. They were supposed to call me. They didn’t call and I don’t believe they are going to call.

I’ve been through this with them before. Several years ago I flew to Homestore and met with them and got them to put the rates back for everyone. It was the bizarre rates they wanted for posting virtual tours that time. The people I met with then are not there any longer. It is now called “Move”.

They have a pattern of doing outrageous things to Realtors with their prices – this isn’t new. It is despicable.

Realtor.com Pencil Sharpener

Christopher Columbus… a top producer for the ages!

I had a buyer in my car the other day. A nice, interesting, serious lady whom I’ve been emailing back and forth, and talking to for the past many months. But this was the first time we had met face to face. I thought we had built a truly congenial rapport over the summer. She was a referral. She is a dog-lover. Sadly, her mother had died during the past year after having spent some time in hospice. A lot of common ground and mutual respect. She was ready, willing and able to buy a house and I wanted to help her buy her ideal house for a price that’s right for her.

This should be easy. In this market there are ten homes for every buyer. We like each other. And I had an armful of worthy listings and a tank full of gas. So I was admittedly surprised when hours into our house-hunt I started to sense hesitancy from my client in response to some of my questions: basic questions like, “How much cash do you have to put into this transaction?”; “Have you thought about the earnest money?”; “Your loan officer said he can close within two weeks, how quickly are you planning on moving?”. I was surprised to find myself having to explain that I will be better able represent her if she’s forthright with me.

Later that evening I described the situation to Greg, my mentor, broker, husband, etc. He suggested that I still don’t see myself as a salesperson. I’m still operating in the project manager mode of my previous livelihood — facilitating the outcome rather than influencing it. But even though I don’t see myself as a salesperson, my clients all do. And along with that perception comes all the baggage that clients bring from having had a bad experience with a salesperson, or having heard of someone else’s bad experience, or having seen a movie like Glengarry Glen Ross, which portrays slimy salespeople.

Greg’s solution? Address the problem head-on. Go beyond where I had gone, which was to justify my need to know: Acknowledge that I’m Read more

The Common Denominator of Success

Today I received two emails from Dean Selvey. One of them was a forward of an email from one of my least favorite people, Mike Ferry. Clicking on the link for the free audio allows you hear a 15 minute commercial for the Action Workshop. I can’t say it isn’t well done. I can say that most everything Mike Ferry ever does is to get people there so they can sell them coaching.

key_successDo you need a coach? Does coaching “work”? I believe that coaching does work but not for the reasons most real estate “coaches” usually think it does. I don’t have a coach. The closest I ever had to a coach was Paul Pastore or Dean Selvey when I was on my way up. Dean sometimes says I am his coach. I don’t believe any coaching organization can really claim “better coaching results” than any other coaching organization. Individual coaches often get better results than other coaches but I really doubt that there is any one organization composed of only good ones – those with a really high “care factor”. But why does it work at all?

It couldn’t possibly be the stupid “someone to be accountable to” reason that most coaches seem to think is so damned important. If having someone to be accountable to was the correct reason coaching “works” then how do so many people without a coach become successful? And If I am Dean’s coach then how is it he is so incredibly successful (he is the # 1 Re/Max agent in the world) talking to me for about an hour a month. And in that hour we may chat about what is new with me, cars I might want to buy, how things are going, etc. Do I give him vital data (usually an organizational concept I learned from Hubbard) that he can use? Yes, but our lunches are hardly “class is in session now”. Over the years (Dean and I have been having lunch once a month for 19 years) he has helped me about as much as I have helped him. What is it Read more

Foxtons Almost Gone – About to Become a Footnote in Real Estate History

Some of the “we do nothing for less crowd” got very good at marketing themselves to the broad public. They did this at a time when the average busboy or cab driver could have easily listed and sold a house. A few short years ago it was uncertain if the market disruption “full service at a much lower price” companies (yes really, service that is just beyond belief) had gotten a meaningful toehold and were here to stay.

That question is being answered again and again on a daily basis. Foxtons announcement that they were filing bankruptcy is one of my favorites. I don’t like them and I am quite delighted they have failed utterly. It isn’t often that I take delight in any company failing but for them (and anyone like them) I make an exception. They did everything they could to ruin the lives of others.

I want to be very clear on this, I am NOT “against discounters”. I was giving a talk the other day to a group of Realtors and mentioned Foxtons having already closed one office completely and now it looked like they were going to be gone for good. One member of the audience immediately said something about ZIP Realty. Totally different situation. Just totally different. Yes, I inadvertently started a fire (that may never go out) when I wrote this post, but I have nothing against ZIP, and neither does the public. Further, any competing agents who have lost business to them lost it fair and square. ZIP has a website that the public LOVES. Really. We’ve had several potential clients mention to us how much they liked the ZIP Realty site. We have had numerous cross sales with ZIP agents and have had nothing but completely professional people on the other side of any transaction we have ever had with them.

What then is the difference I am protesting here? Why would I have nothing against Help-U-Sell, Assist 2 Sell , ZIP Realty and find Foxtons to be so despicable that I am delighted they are shutting their doors in the United States? Simple, Foxtons Read more

Stand by for the real estate market shakeup

This is excerpted from today’s Inman News:

“RealUmbrella, a new site for home buyers and sellers that launches today in California, will not make many friends in the real estate brokerage industry, but it’s not supposed to.

At its Web site, the company states that brokers, Realtors and agents that exist today “are being re-purposed for tomorrow. Stand by for the real estate market shakeup.”

The company seeks to link for-sale-by-owner buyers and sellers directly in an online platform that features digital documents and electronic signatures for a flat fee.”

Here is the URL, www.realumbrella.com, so you can see for yourself the Big Giant Threat this particular we-do-nothing-for-less-in-fact-we’re-almost-like-a-real-Real-Umbrella-logocompany poses to Realtors. It might be good to note that there is NO company, proposal, idea or random thought ever, that attacks Realtors, that is too irrelevant for Inman to not select as “feature news”. It’s all good. I love the quote from some not-quite-bright dimwit, “brokers, Realtors and agents that exist today are being re-purposed for tomorrow. Stand by for the real estate market shakeup.”

I am standing by. Enjoying the hallucinatory thought process that would lead to making such a stupid statement. I’m thinking that Dave Liniger letting a fart over the weekend will have a greater effect than anything the RealUmbrella company will ever do.

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NUMBER1EXPERTlogoOn the off chance that you did not receive an email from Best Image Marketing, I am giving a “webinar” on Wednesday morning (9 AM PT). Anyone can listen in, if they care to. Here is the link to register. There are some great past webinars there as well and I’m thinking that the one I do Wednesday will wind up there a day or so later, if Wednesday morning isn’t convenient for you.

Approving A Loan The Careless Way

Just ran across this in letters to the editor section of the Aug 13 issue of BusinessWeek. Wanted to pass it along.

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Approving A Loan The Careless Waybusinessweek logo

“Why Fannie and Freddie are fidgety” (News & Insights, July 30) talks about “low-documentation loans.” It would be interesting to know how many “fake-documentation loans” have been made.

About three years ago we subpoenaed the mortgage application that a plaintiff in a bogus lawsuit had submitted to a national lender. Attached to her application were copies of W-2 forms stolen from two different people whose annual earnings were much higher than the plaintiff’s. The plaintiff had simply pasted her own name onto the copies. She did not even bother changing the Social Security numbers on the W-2 forms.

Thus, the lender received an application with two W-2 forms, which, between them, contained three different Social Security numbers. They still approved the loan!

David L. Hagan
Pismo Beach, Calif.

Are People Who Don’t Understand “The Dip” Complete Morons?

Matt Kinsey and Ken Wheaton are educated idiots. Here are the book reviews they wrote for “The Dip” by Seth Godin. I sent that link with those reviews to Greg Swann just as the book was being released. I suppose you could say I was trying to help him not waste his time going to hear Seth speak. Seth Godin came to Phoenix and I didn’t go to see him. That was pretty stupid of me to allow myself to be influenced by those two reviews. Even though I had loved his earlier book, Purple Cow, I bought into their reviews.idiot test

A couple of weeks ago my friend, Dean Selvey called me telling me he had a book he wanted me to read. He drove over to my office to give it to me. It was The Dip. I was leaving the next day to fly to San Jose to give a seminar for Starpower and took it with me to read on the plane. DAMN! What a simple and wonderful viewpoint Seth communicates in this easy to read, easy to understand book.

Get ALL the way in or get ALL the way out. Do it or don’t do it. Be the best or skip it. These concepts are apparently so advanced that some reviewers just can’t grasp them at all. They need a checklist (maybe for them Seth could write a manual on how to chew soft bread?), for sure they aren’t going to look directly at anything.

Today, Dean and I had lunch. It was very good. It was his turn to buy, so I really enjoyed it. Thanks for lunch and for the book. 🙂
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On a completely different note, here is a very nice write up on setting up a real estate sales assembly line from the legendary Ralph Roberts. Ralph was one of the original Superstar agents – he was one of the guys who did it back when there was no one to copy – he was a trail blazer. He understood The Dip.

I Want My Half

An email I received:

Dear Russell;

How many years have you been in Real Estate here in the valley? (I know it has been a long time)

We were going to build a custom home for resale in Circle G Ranches Silvercreek, which is in Gilbert. We had a lot partner that owned the lot and would subordinate it to us to get the construction loan. When the project was completed and sold, all debts would be paid and the profits would be split 50/50.

The deal did not work out. The real estate market (as you are very aware) has softened. The lot she bought in March 2006 for $485,000.00 has now appraised for $430,000.00. The lot owner feels she has suffered a loss on the lot and wants us to split the $55,000.00 loss, yet she will keep the lot and in the future either sell the lot or build a home on it.

What do you think? We think she hasn’t suffered a loss until the lot is sold and she officially suffers a loss.

Thank you for your time.

half-halfThis is my 30th year in the real estate business. I started with John Hall & Associates early in the year in 1978. Now for the far more important question, has your lot investor suffered a real loss. It depends on how you look at it. Is the “loss” real to her? I think that answer is yes. Is it real to me? Not so much.

Have prices dropped since March of 2006? Yes, absolutely. Is that lot now worth less? Maybe. But if we look at who appraisals are for we may get better insight on this issue. Appraisals are for the lender or necessary to show some other party the “true value”. They are not required by the buyer or seller. Oddly, issues like the buyer’s FICO score can be a factor in determining the appraisal amount – so – no disrespect to appraisers – but I’m not very interested in what an appraiser thinks the value is, unless that appraiser is going to buy it. There are various rules that appraisers must follow Read more

News You Can Use – Real Estate is a Business

When I want the news I can use, I head straight for the San Diego Union Tribune. From yesterday’s Currents section, in an article addressing the health benefits of swimming as exercise, they gave us this bit of sage advice:

Who is swimming not good for?

Swimming is not a good activity for someone who doesn’t know how to swim.

I think this should be an ongoing feature series. “Piloting a jetliner is not a good activity for someone who doesn’t know how to fly”, “Skydiving is not a good activity for someone who doesn’t have access to a parachute”, and “Attending a Barry Manilow concert is not a good activity for someone who…” – Well, that last one is just plain wrong.

Do you know what else is just plain wrong? Attempting to grow a successful business is not a good activity for someone who lacks the ability or willingness to think like an entrepreneur, to constantly evolve, to continually strive for excellence and to establish their brand as superior to that of the competition.

I suggest that rather than the Broker’s new-hire training beginning and ending with lessons in the fine art of bulk-mailing, working your sphere, passing out pumpkins on Halloween and flags on the 4th of July, and sitting open houses, the first lesson should be a boot camp on business basics.

New agents, and even the veteran hangers-on who are feeling stalled and challenged, would do well to start thinking like the self-employed business owner they are. Once licensed, it is not your divine right to make a living in real estate. It is not preordained that, once assigned a cubicle and a business card, you will enjoy untold riches or even eat. There are tens of thousands just like you. Only when you reach the point where they are NOT just like you and your customer knows it will you realize any consistent success.

Keep Inventing

The minute your product is finished, so are you.

Years ago, I had one of the first “car phones”. In those days, it was cutting edge, truly a thing of envy. It was hard-mounted to my dash, had the little curly Read more

Staging Oregon: Being the best house when only the best will sell

Week after week in the Republic, I hammer away on the idea that the only homes that will sell in this market are the ones that are priced right, prepared right and presented right. It goes for us, too, obviously, so we made a visual record of the process of preparing a home for the real estate market for a home we listed last week.

This is fun for me, because one of the things I tell sellers is, “You know what’s wrong with this house. You know exactly what you would frown over — or your mother-in-law would frown over — if you were seeing this home for the first time. Those are the issues we need to address before we can try to sell this house.” This gives us one extra way to show-don’t-tell the ideas we are trying to communicate.

Staging is all the rage right now, but staging is a wasted effort if the home is dirty or in palpable disrepair. This slide show illustrates a more robust idea of home staging.

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The Backbone Of Real Estate? Only The Men In the Business Know The Answer

On a warm San Diego day in mid-June of 1969 I drove home from my last day of high school. About 60 days later I turned 18. Around 30 days after that I was jumping up and down in front of our mailbox, holding the notice from the California Department of Real Estate informing me I’d passed the salesman’s license test. A few weeks later I was proudly putting a knot in my tie, bright and early Saturday morning, the 18th of October. I had a full head of blonde hair, and was shaving more days of the week than not. 🙂 I was minutes away from driving to the office for the first time ever.

I was still living at home, and going to college full time. 1969 was a recession year, but I didn’t know it. I went full time in February 1974 — the beginning of the ’74-75 recession, and was married a month later. Seems I had great timing from day one. 🙂 Times were tough. San Diego hadn’t had their first real price run-up yet. Interest rates, to the best of my memory were generally in the mid-7’s to 8%.

I remember like it was yesterday, sitting in the office of H & R Block, sometime before the income tax filing deadline, (Big time, wasn’t I?) and the woman doing our taxes looked up at me, my wife looking on, and said, “Mr. Brown, you’d have been better off not having worked last year.” Ouch. To her everlasting credit, my wife looked her in the eye and asked why she was working part time, at night. Was it possibly because her husband wasn’t cuttin’ it? We’ve not been married for a decade now, but we still chuckle about that night. Even with the kidney shot to my ego that night, it was way cool to know she had my back.

1975 wasn’t much of an improvement, as I made more money, but only because I was getting the hang of things. We were still mired in the recession. I remember one guy in my farm area Read more

How To Price A Home + How Big Should My Farm Be

The first two videos are finally done. I uploaded one the other night and one more just now.

I’ll leave it to our resident genius (Greg Swann) to put them here, I’m just proud that I correctly uploaded them after figuring out how to do the recording with an external microphone (Thanks Allen!).

Here are the two emails I was responding to this evening:

I would like to set up a partnership with another Realtor where he works as a buyers agent for me and I get the listings. However we have not come up with a good pay structure and wanted your advice.

How did you come up with your pay structure and would you recommend me setting up mine the same way?

Thanks again for all your help and assistance and I would gladly pay you a fee for your services, just let me know the amount.

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I listened to your entire seminar series from Bloodhound Blog. I really can’t enough good things about what you have to say. I know you get compliments constantly and all are well-deserved, but I have to you this: Your honesty about how you feel regarding other sales trainers is not only refreshing, it is downright glorious. People, including me, walk through life and say nothing about all kinds of things
because we doubt ourselves and dismiss and/or repress what we really know to be true – a life of being the sheep I guess. I have my eyes wide open – Thank you.
So now that I have you all warm and fuzzy, I’d like your thoughts:
I have a farm area of 3500 homes. I want to send postcards every month. I think I can only afford 1000 and still be able to make it to the 12th month – a goal I have never reached – always stopping way short for some new strategy. I will eventually mail to all 3500. Which would be a better allocation for the 1000 I can
do?: the first 1000 starting on one side of a geographic area and eventually moving across the map? -or- using Read more