Linked below is a podcast interview I conducted with Heather Mirjahangir Fernandez, Trulia.com’s Director of Marketing. Heather takes us through all of Trulia’s new functionality. At the end of the recording, I raise the idea that Heather might be getting a lot of email about the upgrade, so it seems appropriate to share her email address: heather@trulia.com. Let her know what you thnk of the new Trulia.com.
Category: Interview (page 2 of 3)
The most important part of my job as a loan officer is helping clients understand how mortgages work.
It’s a tall order sometimes and that’s why I spend a ton of time crafting answers to common questions and then rehearsing them until I can recite them backwards, forwards, and from any point in the middle.
This is called Scripting and Delivery.
Why do I do it? Because over the course of my career, I have heard the same questions from my clients thousands of time. Naturally, that’s fine with me. The more times I am asked a particular question, the more I know just how important it is to people.
- “I’ve heard that interest only loans are dangerous. What do you think?”
- “Our family is about add another baby. How should we incorporate that into our mortgage plan?”
- “I just paid off a credit card. Should I close the card?”
Each of these questions is a springboard to bigger, more important discussions about mortgage planning. That’s when I am thankful that I know what I am going to say and how I am going to say it. A carefully-crafted answer makes a far greater impact to my clients that if I just spoke off the cuff.
But, scripting alone, though, doesn’t cut it. It has to be backed up with flawless delivery, too.
This is where a lot of mortgage and real estate professionals fall short. They rely on their experience/expertise and just figure that they’ll wing it when the time comes to respond to a client’s question.
Look: It doesn’t matter if you know what to say if you don’t know how to say it clearly. And I’m going to prove it.
Below, are the lyrics for the Barenaked Ladies tune “One Week”, courtesy of Rock It Old School. Look them over, print them out, put them on an adjacent screen, whatever — just get a copy you can reference while you watch the embedded YouTube video above.
You’ve got the “script” in-hand so how hard can it be to just sing along?
If you failed on your first go around, try again. If you fail on Read more
I am not hugely in love with the idea of video for listings. My problem is simple enough to state: I think photos do a much better job of selling buyers on the home. Why? Because they’re bigger. Brighter. Of much higher resolution. And: Because they hold still. Video has geek-appeal to geeks and age-of-wonders appeal to everyone, but if buyers want to get to know a house, they are going to study it. Even if video overcame its crappy, fleeting quality, it would still be a poor medium for touring a home.
However: I do want that age-of-wonders appeal, and we always want to do more than our competitors can on our listings. And: If I can soak up another twenty minutes of a potential buyer’s time, that’s twenty minutes that won’t be deployed looking at other houses. The point is, there are good competitive reasons for including a video tour with our listings, even if video competes poorly with digital photography.
So what I wanted was a video format that made sense in the context of the listing — video doing a job photography cannot do, rather than video doing photography’s job badly.
Here’s what I came up with: An interview with the seller. This film was made this week — and, yes, I know: I suck as a videographer. The particular home is an extensive restoration, so taking the seller through the house room by room to talk about what was refurbished, what was remodeled, what was created from scratch — this is a way of turning video into a true added-value asset in the listing package.
The next time this seller refurbs a house, we’ll shoot video all along, memorializing the major changes. It might be slick to mount a web-cam from the ceiling to snap a picture every five minutes while work is going on: Time-lapse remodeling.
This works much better for me, in any case. We’re not depending on the video for high-resolution images — there’s luck! — but we are able to take on the story behind the listing in a way that is both compelling and uniquely suited Read more
I interviewed “The FHA Expert”, Jeff Belonger of www.theFHAexpert.com in this 18 minute podcast. This is my first interview so you’ll notice two things:
1- I sound like the used auto dealer in a small town that bought the town’s only radio station; I’ll work on the delivery.
2- Jeff, from my hometown of Cherry Hill, NJ, brings out my “Philly accent”.
Some links to follow along:
Creative Financing: The Nehemiah Down Payment Assistance Program
Pre-Approval vs. Pre-Qualification
Thank you to “The FHA Expert”, Jeff Belonger, for his patience and professionalism. He can be reached at (800)-291-7900 or at www.the FHA expert.com
Okay, here’s the videotape we made of our little escapade this morning. It’s about 21 minutes long, and it’s mostly just the tedium of real life, true video verit&233;.
Cathy does a de facto interview with me about the Reagan amendments, so it ends up being not just painfully dull but also mildly informative.
As is discussed at the end, we got a huge spike in traffic at BloodhoundRealty.com. This resulted in a whole bunch of people filling out our form to get a CMA, presumably thinking that we were Zillow.com.
In consequence, I am HouseValues.com for a day. If you are a real estate licensee working in one of the cities listed below, email me and I will front you the lead. Probably useless, but you never can tell. The price is right, anyway.
- Greensboro, NC
- Toronto, OH
- Staten Island, NY
- West Bloomfield, MI
- Staten Island, NY
- Oconomowoc, WI
- Woodlawn, VA
- Germantown, MD
- Pittsburgh, PA
- Oswego, IL
- Greenwood Village, CO
- Woodland Park, CO
- Wildwood, MO
- East Hampton, NY
- Canton, GA
- Alexandria, KY
- Riverside, CA
- Ojai, CA
- Riverside, CA
- Santa Barbara, CA
- Sherman Oaks, CA
- Des Moines, IA
- Grand Rapids, MI
- Hernando beach, FL
- East Rockaway, NY
- Gaylordsville, CT
- Ft. Tgomas, KY
- Hidden Hills, CA
- Cataula, GA
- Beavercreek, OH
- Pringle, PA
- Orlando, FL
- Shreveport, LA
- Martinsville, VA
- Lafayette, LA
They’re continuing to come in. There may be more if they re-run the segment.
And because all true art films should end in a way that leaves you wondering if you really got it, I’ll conclude with a link to the Jewel lyric I quote just before the TV broadcast starts.
Roll the credits…
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Technorati Tags: arizona, arizona real estate, disintermediation, phoenix, phoenix real estate, real estate, real estate marketing
Appended below is the Fox New Channel footage from this morning. Later today I’ll have our own video verit&233; version of the extravaganza.
I think I’ve said before that this sort of thing is akin to being a piece of waxed fruit in a centerpiece: You’re there not because there is some inherent worth to you or to what you have to say, but, rather, because you fit just right in the overall composition.
I’m not griping. If you want to talk on someone else’s dime, you do it on their terms. But, as will be clear as you watch, I was a totally fungible commodity in this broadcast, the nod who was every bit as good as a wink.
Our tape is more fun, I think, but conversion to iPod format takes time, so you have to wait.
My takeaways, conferred upon me mere moments after the taping was done: “Smile and stare deeply into the camera.”
I’ll do better next time.
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Technorati Tags: arizona, arizona real estate, disintermediation, phoenix, phoenix real estate, real estate, real estate marketing
Appended below is an audio podcast with David Gibbons, Director of Community Relations for Zillow.com. In this recording, David talks with me, reflecting upon the details and implications of tonight’s new software release.
RE.net readers know David as the voice of Zillow on real estate weblogs, effecting the small miracle detailed in The Cluetrain Manifesto: Engaging in the conversation of the marketplace in a way that shows that Zillow will do what it can to ameliorate difficulties. I happen to know that he’s good at that job, because I have a talent for cultivating difficulties.
Until tonight, David’s title was Director of Customer Service. In addition to tending to the concerns of the RE.net, he was charged with dealing with the email and phone calls a site as busy as Zillow.com incites. He talks a little about that on the podcast.
David is originally from South Africa, which accounts for his accent. Before working for Zillow.com, he worked for Amazon.com.
BloodhoundBlog features extensive coverage of tonight’s announcement from Zillow.com:
- A broad overview of the new functionality and its implications
- Zillow.com’s press release announcing the new software release
- A podcast with Director of Community Relations David Gibbons (this post)
BloodhoundBlog contributor Brian Brady will also be covering the story at these sites:
BloodhoundBlog has published more about Zillow.com than any other weblog or publication.
Technorati Tags: real estate, real estate marketing
Last week I had the pleasure of meeting with Redfin CEO Glenn Kelman and his Senior Communications Director, Cynthia Pang. Let me begin by saying that I waltzed into my local Starbucks anticipating a date with the devil. While I exited no more enamored with their business model, I have to admit that both Glenn and Cynthia were a delight. No horns, no forked tails and no speaking in tongues (well, not exactly).
My impression of Glenn was one of a passionate entrepreneur who genuinely believes in his work. He struck me as honest and sincere, and I thoroughly enjoyed our brief time together. Having said that, I don’t get the impression that he entirely understands the depth of our business or of our duties as agents and fiduciaries. Some of his core premises strike me as fundamentally flawed from the standpoint of end game success or, worse, as ingredients in a recipe for future liability claims and outright failure.
I could be wrong. Divergent opinions and perspectives are what make our world go round. So, I would like to thank Glenn and Cynthia for their time. It may surprise some to know that I honestly wish them much success, as I believe their success will only be found (if it is truly realized at all) in a niche market sense.
So, Redfin, welcome to San Diego!
More: Kris Berg’s husband, Steve, has a very thorough Redfin post at The San Diego Home Blog. Los Angeles Times. Redfin.com’s weblog. (Ahem. Gertrude Stein’s ungrateful whine about Oakland was “There is no there there.”) Kevin Boer at The San Francisco Bay Area Real Estate Blog illustrates the demographics of Redfin’s move. The Future of Real Estate Marketing. More from Kevin Boer.
Technorati Tags: disintermediation, real estate, real estate marketing
This is Greg Swann writing in Russell Shaw’s behalf: Appended below you will find an hour-long interview by Tim Harris with mega-producing Phoenix Realtor Russell Shaw. The interview covers a lot of ground, but focuses particular attention on Russell’s hard-scrabbble climb from persistent debt to selling over $100 million worth of real estate a year.
And this is the third of our podcasts with mega-producing Realtor and BloodhoundBlog contributor Russell Shaw. This segment is a freeform colloquy between Russell, my wife and business partner, Cathleen Collins, and myself. We hit a vast array of topics, including Russell regaling us with a story about how he once confounded 18,000 “stoned hippies.”
The language in this podcast is significantly saltier than the other two, so a word to the wise should be sufficient.
This podcast tends to roam all over the internet, so here are some links you can use to roam with us:
- The ActiveRain real estate weblogging community
- MyHouseKey.org
- Real estate sales trainer Tom Hopkins
- Russell Shaw’s main web site
- Number 1 Expert web sites
- Greg Swann on digital real estate photography
- Searching Google.com for the best cameras for digital real estate photography
- Debunking Zillow.com
- Searching Google.com for Zillow.com
- A BloodhoundRealty.com single property web site that won a CRS promotions contest
- BloodhoundBlog contributor Brian Brady
- Brian Brady’s home weblog
- BloodhoundBlog contributor Kris Berg
- Kris Berg’s home web site
- BloodhoundBlog contributor Michael Cook
- Michael Cook’s home weblog
- Brian Brady’s interview with XBroker Jeff Corbett
- XBroker Jeff Corbett’s web log
- About Rain City Guide’s Russ Cofano
- Russell Shaw’s DOJ v NAR argument summarized on Inman Blog
- About Rain City Guide’s Dustin Luther
- About Rain City Guide’s Galen Ward
- Everybody Wins, the story of Dave Liniger and the founding of Re/MAX
- Homes Illustrated magazines
- Harmon Homes magazines
- Susan Ramsey’s web site
Thanks again to Russell for sharing so much of his thinking and his experience with us. Cathy and I delight in his company, but the man is such a geyser of great ideas that no one can spend time with him and not come away enriched. If I might presume to offer advice to you as a listener, I think you might be profited by revisiting these podcasts again and again. I know we will…
Nota bene: Mike Price of Mike’s Corner taught us an easier way to subscribe to our podcasts, either directly (for faster results) or through the iTunes store.
Here is the second of our three podcasts with Phoenix-based mega-producing Realtor Russell Shaw. In this segment, Russell discusses the effect the StarPower training program had on him. He relates this to the outrageously high failure rate afflicting real estate licensees and offers ideas about how Realtors can better commit to their own success.
Russell mentions a number of web sites, some of which are linked here:
- StarPower
- Greg Swann’s earning goals
- The anti-social personality
- Brian Brady’s interview with Bryant Tutas
- Denver’s “The Group”
- The Council of Residential Specialists
Nota bene: We’re under review by Apple to make these podcasts available for no cost from the iTunes store, but, for now, you can subscribe to our podcasts directly from iTunes by doing this:
- From iTunes, go to the “Advanced” menu
- Select “Subscribe to Podcast…”
- Paste in the link to our RSS2 feed, which is
https://www.bloodhoundrealty.com/BloodhoundBlog/?feed=rss2 - Click “OK”
We’ll have one more podcast from this interview tomorrow, a freewheeling colloquy, with Russell, Cathleen and me taking on everything from the enblogged globe to real life for Realtors.
This is the first of three podcasts we have made with mega-producing Realtor and BloodhoundBlog contributor Russell Shaw. Cathleen and I talked with Russell for around four hours, recording about two hours and forty minutes of that conversation. This particular segment starts with a discussion of Russell’s real estate career and ends with Russell discussing an effective goal setting strategy. He cites the film The Secret as an aid to understanding the issues.
Why Russell Shaw? Because he sells 400 houses a year — and plans to sell 2,000 houses a year. We all of us spend so much time looking for hi-tech magic bullets that we lose sight of the fact that real estate sales is face-to-face, belly-to-belly, door-to-door. Russell is nobody’s Luddite, but he is very proudly a champion of shoe-leather real estate. I think he has a lot more to teach us than pre-IPO poindexters who have never actually sold a house.
As a warning, Russell has a salty tongue. Children and people with delicate sensibilities are duly advised.
Jeff Corbett is one of the rising stars in Real Estate 2.0 . I interviewed Jeff last month in Laguna Beach, CA. Jeff is a remarkably shy person who bears little resemblance to the hard-hitting, on-line, pit bull who advocates transparency in mortgage brokerage and banking. He is unfailingly polite with a great sense of humor. Born in Buffalo, Jeff is afflicted with love for the Bills and Sabres. We won’t hold that against him here.
Jeff, let’s start off with you explaining what X broker is in 100 words.
On the surface, an insider’s tell-all account about how the real estate and mortgage industries really work. Underneath, the XBroker is evolving into a community based on transparency via a technology platform. Most businesses utilize technology to cut costs and/or increase reach; we’re simply giving that same power to the consumer.
Our value proposition will be a web-based interface that aggregates wholesale lender interest rates and pricing for redisplay to the consumer. There is no third party manipulation possible. It’s based on common and anonymous credit risk factors that automate today’s residential mortgage pre-qualification process. We are also working in the arena of property listings.
When do you think you’ll be up and running?
You will see changes in the next few weeks. We’re moving our site’s backend platform from Word Press to a more expandable architecture. This will allow us to integrate third-party data with greater ease so we can deliver our information to the consumer in a more “user-friendly” environment. After that, you’ll see a quick evolution toward the community and content I described above.
The XBroker Blog has drawn attention much sooner than I’d ever considered; it’s pleasant surprise. The question, “What ARE you doing?” was tough to answer at first.
Jeff, we met and did battle over on Active Rain this past fall. You wrote two groundbreaking posts. Readers should notice that I dismissed your ideas as kind of a gimmick in The Starbucks Post. I got down right defensive in the Civil Read more
Bryant Tutas, the most well-known author on the Active Rain Real Estate Network, was kind enough to grant me an interview. I have known Bryant since I signed up for Active Rain some six months ago. He is a serial contributor there, posting, commenting, and offering both insight and encouragement. Bryant and his wife (The Lovely Wife) are the owners of Tutas Towne Realty in Poinciana, FL. Bryant is the broker and sole practitioner while “The Lovely Wife” manages their properties.
Bryant, you were involved in commentary with Candybags, on Bloodhound Blog, some time back and followed up with a post asking “So, What Do You Do To Justify Your Commission?“. How do you think Realtors who host or comment on weblogs should prepare themselves to answer this question?
Brian, I think the question, “What do you do to justify your high commission?” is a valid question. REALTORS? need to be prepared to answer it. In this age of disintermediation, it is time for REALTORS? to really think about what it is that we do. We need to be able to communicate this to the consumer. We are paid for what we bring to the transaction and not what we do. I bring my reputation, experience, knowledge of the market, ability to be a calming force, skill at keeping folks focused on the end result, willingness to tell people what they need to hear (not what they want to hear) and my expertise at pricing properties correctly. None of these attributes can be received via the Internet. That, is what our value is. These intangibles cannot be quantified by a dollar amount.
How do you think the commentary could have been handled better here on BHB?
Candybags was rude and very hostile towards REALTORS? but he did ask a reasonable question. I prefer to try and win people like this over than to further instigate their aggression. I have learned over the years that aggression is best handled with patience and reason. I never take someone’s comments personally. There is always a reason why people act the Read more
Beat out the Dustman with the Rain Dogs for I am a Rain Dog, too. A snippet:
Q: What are some of your favorite blogs (real estate or otherwise)?
A:
- Greg Swann: Totally unfair question: I have over 160 weblogs in my feed reader. From the RE.net, you can bet we like the weblog if we’ve recruited its author as a BloodhoundBlog contributor. There are people we can’t approach (such as RCG’s very talented talent pool), and some we love — such as vendors — who would compromise either us or their employers by working with us. By now, a significant part of my attention, in reading real estate weblogs, is devoted to recruitment.
Away from the RE.net, I read a lot of weblogging blogs, marketing blogs, SEO blogs, Macintosh-fanatic blogs and techno-geek blogs in general. Lately, TechMeme gets a lot of my time, simply because it links to such interesting content.
- Brian Brady: Active Rain Real Estate Network. I’ve developed online friendships and a reader following there. I love Freakonomics Blog because of the off-beat hypotheses they formulate to otherwise explained problems.
- Doug Quance: BloodhoundBlog, of course… and I have many others, but I wouldn’t want to offend those who, because of brevity, wouldn’t make the list.
- Dan Green: My non-real estate blog list includes a strange mix of PopSugar, Olson’s Observations, Sabernomics, and Copyblogger.
- Kris Berg: At the risk of sounding gratuitous, Rain City Guide was the first blog I encountered that really made sense to me. Since then, I have discovered many, many others that seem to strike the same, often elusive balance of having local and national appeal, of being instructional and entertaining, and of speaking to industry professionals and consumers. My first stops each morning include Sellsius, The Real Estate Tomato, 360 Digest, 3 Oceans, Bawldguy Talking, The Phoenix Real Estate Guy, Real Central VA, RealEstateUndressed, Blue Roof, and (of course) The San Diego Home Blog, to name but a few. My feed reader includes about forty blogs at the moment, which is far fewer than for a lot of bloggers I know of, but barely manageable for me. I have been slumming over Read more