One of the things I want to see in this industry is the bar raised. I hope what Zillow is doing now with the lending industry will carry over into the agent’s world. I understand mistakes can happen and do happen, but the ability to minimize the number of mistakes made or how fast you can fix them is paramount in any industry or facet of life…especially ours when we have someone else’s money/house on the line.
I was putting a pricing/marketing report for a client today and I come across a listing that’s only been on the market for 3 days and it already had a price drop. Naturally I was curious to see why the sudden price drop. I find this in the listing history:
Okay, …again …mistakes happen. But this mistake is almost unforgiveable. First, in our MLS system there are two text boxes for you to fill the price in separated by a comma. If the intended price was $599,000, I could fathom someone not noticing the second text box right after the comma (which is pre-populated with 000) …and enter the entire list price in the first box …but that would have resulted in a $599,000,000 list price. No…the only way to get the original list price was to enter the price wrong $59900 , 000. This person obviously needs to go through the MLS training class again.
BUT…that wasn’t the worst offense. As a seller, I could probably forgive my agent for an entry error. Don’t see how it could have happened, but fine…it happened. What is really unforgivable is that it took this agent practically 48 HOURS to correct their mistake. For the first 48 hrs of this listing’s life, it was probably THE most expensive house in our MLS. Do you not look at your own listing after you’ve posted it..even as a cursory check to make sure it actually posted?!
Not to mention this $600K house still has…62 hours later ….zero pictures posted for it.
Good times.