Here’s a true fact of life: Not-for-profit “businesses” suck. Don’t believe me? We’ll discuss it after you get back from the Department of Motor Vehicles.
To be fair, I’m willing to regard the Arizona Regional Multiple Listings Service (ARMLS) as something of an exception, at least as administered by Bob Bemis. Under the last guy, it was run like the Mayberry Jail. This was not entirely a bad thing for me at the time, but it was nothing at all like a business. And the Bemis ARMLS is no business, even now, even if it is significantly more efficient — which is not entirely a good thing for me now, alas.
But: ARMLS is a sleepy not-for-profit fiefdom that has been thrust by fate into the data-processing business. As an MLS, it’s not awful. But as a data-processing business — it sucks!
Why? For the same reason every other not-for-profit “business” sucks: Profits and losses are the guideposts to customer satisfaction in business. Without them, a not-for-profit “business” cannot ever hope to achieve customer satisfaction — which is not to imply that most of them are even trying.
Here’s the news, by way of Inman: ARMLS, now owned by four Phoenix-area Realtor associations, is to be sold for $4.75 million to the Arizona Association of Realtors instead.
First, metropolitan Phoenix Realtors will be robbed of an extremely valuable asset, and then all the other Realtors in the state will subsidize us hotshots in Phoenix, but that’s all just good old-fashioned Rotarian Socialism, to be expected from any crime syndicate with “Association of Realtors” as a part of its name.
And, as you might guess, the grand plan is to create a statewide Arizona MLS, so every neck can be conveniently strangled with one noose. ARMLS über alles.
But that’s all just the garden variety stupidity we expect from any not-for-profit “business”. We know from organizational theory that every sort of “service” organization comes to be a force of evil deployed against its own supposed “masters”. Do you disagree? Clearly you’re not spending enough time trying to renew your driver’s license.
I like Bob Bemis, along with the people I Read more