There’s always something to howl about.

Category: Enduring Interest (page 5 of 10)

In the battle of the baseball cards, the biggest shoe-box wins — but Realtors who master the art of marketing homes will be fine

[This post appeared on BloodhoundBlog on June 30, 2006, our second day. I’m reprising it now as a part of our birthday celebration. It’s fun for me to see how much of what I talk about here was with us on our very first days. –GSS]

 
Cathleen and I live pretty much continuously in a fairly intense business conference. We’re both paying very close attention to everything, and we are in nearly-constant contact. On the ground, we’re aware of what we like in the work product of our competitors, what we don’t like, what we think might be worth improving upon and what we know from rigorous testing is a complete waste of time and money. We pay even closer attention to the net.world, because that’s where our own bread is buttered, and because the internet will someday be the entire bakery. We’re about to skip away to Las Vegas to celebrate our wedding anniversary, but we’re taking three books on marketing — not real estate marketing, just marketing — with us.

That brings me to this, an argument that representation of sellers trumps home marketing. I don’t absolutely hate the premise. I have made a similar argument myself. What’s interesting to me — fascinating to me, a full-time obsession for me — is the idea that real estate marketing is somehow imperiled by internet-based disintermediation.

First, what is being done on the internet, so far at least, is not marketing. It’s listing, at best, the compilation of baseball-card-like stats, and if Realtors conflate the two, it’s because they have never understood marketing to begin with. “The houses sell themselves,” we say to ourselves, and there is a truth to this. If you take buyers where they want to be, they’ll pay to stay there. In crucial respects, buyer representation is the easiest sale in the history of sales. In other respects, it’s impossibly hard, of course, which is why the failure rate among Realtors is so high. But, unlike virtually every other type of sales, you do not have to convince the client to want your product before you can attempt to sell Read more

Short Sale Trouble: How To Avoid It!

So,

As the short sales go rumbling along in our various real estate markets, a question has arisen, and the answers are varied and contradictory. The question is: how do I, as the listing agent, handle a multiple offer situation on a short sale?

Make no mistake, however you decide to handle it, people are going to be upset. It’s just like any multiple offer situation. There are winners, and losers. There are essentially two views of how to handle this scenario with short sales. We’ll assume for the sake of clarity, that these multiple offers come in, not all at once, but successively, over a period of a few weeks. If they all come in at once, it’s a no-brainer. Your seller chooses the highest and best offer, with the most likelihood of passing lender scrutiny. However, even if a bunch of offers come in, and you pick the best one, another one is probably going to come in after this initial flurry, and what are you going to do with that one? Suppose it’s higher than the highest and best you have in hand?

 One group of agents will simply take the next offer that comes in, and submit it to the lender also. If any offers come in, each offer is simply passed along for the lender for consideration. Some agents will not even take the highest and best of the bunch of initial offers; they’ll just submit them all. As justification, they say that they are “serving the interests of their client”.

I personally believe that not only is this operating unethically, I also believe it is damaging to the interests of your selling client. Let me explain:

First, when your seller and a buyer sign a contract for purchase, it is LEGALLY BINDING. Just because there is a caviat that indicates the contract is subject to the ultimate purview of the lender does not make it any less valid as a contract. Remember in real estate school when your professors talked about “VOID vs VOIDABLE?” This contract, because it is subject to lender approval is voidable. And, it is not VOID Read more

Social Media, Facebook, Identity and Complex Relationships

hamlet.jpgThe advent of social media has changed the way we communicate, do business and relate to the internet. Now everyone has the opportunity and means to create their own hamlet in the kingdom of the web. In the kingdom of the web countries are being formed and the good news is that the New Country is the country that should be — free, prosperous and open to those with the ambition to create.

Facebook has become a platform (free country) whereby applications and features can be added outside central control. In my opinion, Facebook has created the standard. The mistake many social media efforts made was creating centrally controlled sites not open to the many possible applications from outside. Facebook is creating something endlessly fascinating, chockful of possibilities for individuals to create their worlds and establish their identities.

Furthermore, Facebook is creating an information stream that will most likely become more and more powerful as time goes on and more applications are added, and as more and more people use it to share their links, offerings, wisdom and news. The great thing about it is that the information is user-generated and not controlled by Facebook’s idea of what is valuable.

This combination of open-source and open-use whereby the user can create a hamlet of personalized space to create identity and share with friends and associates is incredibly attractive to those who want to establish presence and a base of operation. An operating system where the user has control to develop their own information network is changing the way the internet is used. I have only begun to see the possibilities for my system — not only business-wise as a real estate broker, but as a person utilizing the internet to create social space that gives me identity and enables me to connect to streams of useful and enriching information — and to create complex relationships that form a diverse network.

Perhaps “complex” is not the best word, but what I mean is the operating system builds a diverse network of relationships that are connected in more and more far-reaching ways — from friends, to consumers, to colleagues, to Read more

On Becoming A Real Estate Agent (and other things)

Every once in a while I get in a metaphysical mood and need to get it out of my system, so bear with me. I usually get like this when I”m transitioning from ideas and thinking to action. I’m taking actions to transform my business once again so I’m in the process of becoming what I’ve been thinking. Often ideas are stuck in the theory phase and never become a reality. Back in my heavy drinking days I had grand ideas that could change the world but they never left the barstool — probably a good thing they stayed there. I’ve always been a “thinker” and it’s too bad I didn’t have a great mind. When I was in my thirties I began making the transition from thinking into action — or, rather, I began putting my thoughts into action — although I still have some brilliant ideas I’ve never put into action like my idea to start a cafe that specializes in blackberries: blackberry pies, blackberry cobblers, blackberry tarts, blackberry sauce on pork chops, blackberry bagels…..perhaps when my Forrest Gump comes along I’ll do it.

But becoming is different than thinking about it. My wife taught me a lot about becoming the other. When she was pregnant, I was terrified of being a father and went into my theorizing phase, thinking it to death. When she had our first child I was still theorizing and thinking while she simply became a mother. I was always wondering – How does she know all this stuff? Well, she just became what was called for. I’m sure a social worker could go back and critique her “parenting skills” and find she was lacking in modern child-rearing techniques, but no one loves their mother anymore than her sons. She never sat around in an anxious state wondering what actions to take — she became a mother and a damn good one.

Becoming takes committment. Until you commit and take actions the ideas are still theoretical. One reason a lot of agents in real estate are never successful is that they never become real estate agents, they merely have a license, and real Read more

Who Should Use EIUL’s — 401(k)’s Aren’t Cutting It For Most

Equity Indexed Universal Life is, when simplified, investment grade insurance. It’s a tool, a vehicle used by folks to create retirement income. I’ve written of this before, much to the chagrin of Mr. Swann. I’ve since put many clients into them using industry experts. Why? ‘Cuz it’s the right thing to do. Every dollar a client spends on this vehicle is a buck they’re not spending with me. I make zip, nada, zilch. They understand this, and appreciate it. They’ve come to rely on our consistent congruency when it comes to keeping their agenda #1. And their agenda is a magnificently abundant retirement. We make use of what i’ve called a Purposeful Plan. Sometimes that Plan includes investment vehicles other than real estate. We do what works.

EIUL’s work.

As a favor to Greg, though he didn’t ask, I’ve moved this party over to my place. Last time I think his head almost exploded when this subject came up here. People tend to get upset when it’s their ox being gored. Heck, I’m goring my own ox with this one. But again, it’s the right thing to do much of the time.

David Shafer is the guy who will answer your technical questions for this post. He recently wrote a guest post on BawldGuy Talking explaining why and when taxpayers would opt for an EIUL over their qualified retirement plan.

Soon, I’ll be writing a piece referencing a recent 20 year study showing mutual fund returns inside 401(k)’s have been less than 5% annually. And this study is used as a marketing tool. Go figure. I’ll make the study available, probably in dual form with David’s site. This study sheds light on the dirty little truth about mutual funds and their performance inside taxpayers’ qualified retirement plans.

  • Folks aren’t starting with realistic numbers. Mutual fund returns in 401(k)’s not good.
  • Front loading EIUL is best — drives down the cost of the insurance.
  • Your combined income tax rate is over 15%? Then numbers skew toward EIUL.
  • The higher the combined retirement income tax bracket, the more the numbers favor EIUL
  • EIUL never tells you when you Read more
  • Being a Trust-Player

    Trust is more than a word, it’s embodiment through action. I become a trustworthy person. It’s critical in the new 2.0 environment to establish trust and to live it. The whole of business 2.0 is dependent on trust — individual players and companies.

    You don’t become a trust-player by espousing transparency alone, you also have to determine motives, intent. What drives the transparency and what is the intent of transparency? What is your agenda? A natural, honest transparency built on unmuddied motives with the intent of being trustworthy is noble as long as you’ve searched your motives, and your behavior is in line with the stated intent.

    Using transparency as a weapon or a smokescreen for hidden agendas is not trustworthy, not the avatar of a trust-player – it’s 1.0 scam dressed up in the latest social garb. Those who USE transparency as a marketing technique are cynically misguided and naked before the sharp 2.0 eyes of trust-players. Trust-players are interested in the truth not social chicanery. Trust-players are intestested in reciprocity built on mutual benefit and mutual trust. Transparency is for the benefit of honest business practices laid out on the table. Transparency is not for the benefit of uncovering thy neighbor who prefers privacy; however, transparency can be used as a flood light to reveal the thieves who thrive in darkness.

    It’s best to be honest and reveal yourself as honest, rather than hide tricks only to have someone else reveal the tricks. Another way a business can get respect is to say THIS is what we do, and we realize some won’t like it, but, neverthless, it’s not hidden — you be the judge, here is the evidence.

    The political players this season are realizing more than ever that it’s useless to hide the negatives — they will be uncovered.

    Trulia has recently realized that nothing escapes notice. The one part I respected from Rudy in his defenses was when he said they would continue handling the “no-follow” set-up like they have been. That’s good, at least we know.

    The funny thing about transparency is that it’s double-edged and sharp — while you might preach the public’s right Read more

    1.0 = !.0 For Most Agents — What Old School M.O. Works For You?

    I used M.O. so once and for all I can say something here in Latin. Modus Operandi — there, I said it. In simple terms it means mode of operation. In real estate parlance, you work one way, the lady down the hall works another. Same results, different M.O.’s.

    So, in the 1.0 world of generating business — closed business — what works for you best?

    Let’s limit this discussion, for the benefit of those who aren’t doing as well as they’d like, to those agents closing a minimum of 24 deals a year. And remember, 1.0 M.O.’s only. This isn’t about the 2.0 world of electronic wizardry.

    Tell us what your M.O. is. What’s generating 24 or more transactions a year for you? How’d you learn it? From whom did you learn it? Have you added your own special sauce? Are you adding other 1.0 M.O.’s to your repertoire? Are you considering increasing your efforts using the same one?

    OK — your turn — fire at will.

    Rare AND well-done

    I know the entire RE.net will be focused like a laser on its future starting this evening (in case you haven’t Heard).

    And we’re all truly wondering about the depth of Trulia’s mendacity (several layers deep apparently).

    And who isn’t speculating about the story behind the story behind this story? (I think it may soon be available on DVD).

    Just a word of caution before you find yourself all fired up by these relatively minor distractions. Remember what really matters.

    Real Estate Enlightenment

    The following is taken from The Intellectual Heritage Program of Temple.

    The Natural Rights philosophy that we study in Intellectual Heritage reflects the central ideals of the Enlightenment, also called the Age of Reason (1660-1798). John Locke and Thomas Jefferson are just two of the many notable thinkers and writers who share Enlightenment values.

    A basic list of these values would include the following:

    • a deep commitment to reason,
    • a trust in the emerging modern sciences to solve problems and provide control over nature,
    • a commitment to the idea of progress in material wealth and in human civility,
    • a belief in the essential goodness of human nature,
    • an emphasis upon the individual as master of his fate and fortune, and
    • an engagement with the public sphere of discussion and action.

    In short, the Enlightenment thinkers believed in the powers of humankind and saw themselves as part of a revolutionary development in history that would replace superstition and tired rituals and corrupt traditions with reason and productive energy.”

    In many ways, web 2.0 is akin to The Enlightenment, at least the concepts and promises. We have to tweak a bit because I’m not sure many people understand “reason” like the Enlightenment thinkers understood reason, and as for science controlling nature, well, maybe technology controlling cyber-nature . Yet, as an eternal optimist, I believe reason is making a comeback — merely because transparency forces an acceptance of “what is, is”, independent of  definitions proffered by presidents before grand juries. Nature is another story, but we learn about what “is” and “isn’t” as we go forward and allow all science to have a voice.

    The internet gives voice to reason and presents scientific facts, so the answers are there for those who search, even if you have to wade  through  gobs of misinformation, which brings us to an “emphasis upon the individual as master of his fate and fortune”.

    On a smaller, more mundane scale there is an enlightenment process going on in the real estate industry. I read yesterday where Gen Y (or was it X) is changing everything by questioning traditional methods. This is not particularly new — new generations have been questioning Read more

    Going Postal — From The ‘You Can’t Make This Up’ File

    Here’s a hot button for real estate agents and mortgage brokers. You’ll recognize this immediately. Your’re dealing with a problem, searching for a solution with a service provider or a vendor. The person on the other end of the phone says something which clearly and expertly outlines the solution that isn’t a solution. In fact it’s so not the solution, you begin wondering if you’ve missed something. It’s at that precise moment your mind conjures up a vivid picture of the Captain Obvious who just offered this Solomonic pearl of wisdom bursting into flames.

    What possesses people to list all the ways something can’t be done? Not being a graduate of PCU (Politically Correct University), I apologize in advance for the following. My intention is not to hurt feelings, but to understand. No really — stop giggling.

    In all my years in the real estate business I’ve only used a handful of escrow officers, title companies, lenders, etc. What they share is the ability to look for ways to get things done, instead of replaying the video, looped to the scene explaining how it absolutely can’t be accomplished. Why do people in service industries do this? More to the point — why are they kept on the job after their bosses figure this out?

    Here’s an example. I Pinky-Swear this is true. (Brian Brady will back me up.) In fact you’ll know it’s true as nobody would make up something so clearly stolen from the classic Abbot and Costello routine, Who’s On First.

    I’m hoping Brian Brady posts on this, as he was the initial mortgage guy victimized by the appraiser’s laziness and incompetence. Countless times I was amazed Brian didn’t resort to asking the appraiser if he was stoopid. Looking back, it was probably ‘cuz he wasn’t sure the guy would understand the question.

    A couple clients contracted to buy multiple investment properties in Texas. We began the loan process which of course necessitated appraisals. Apparently the appraiser made a mistake by checking the box stating the subject property was part of a P.U.D. — Planned Unit Development. Bottom line, this Read more

    How Do You Spell MLS?

    Once, many years ago, I spelled CRB wrong and offended a bunch of brokers who held that designation.  I spelled it “CRS.”  Easy mistake for someone new to the REALTOR® business.  Heck, I hardly knew the difference between an agent and a broker back then, so how was I to understand what a big deal it was to confuse a couple of designations?  Of course, back then there were only a handful of designations – presently we have around 70 designations  that are recognized in the industry.  It must be really tough for a newbie to understand all the alphabet soup today.

    It is probably also tough for a newbie to understand what MLS means.  Sure, the easy answer is Multiple Listing Service, but what is the purpose of the MLS?  I think many REALTORS®, and surely most of the general public, believe that the primary purpose of MLS is for collecting property data so it can be efficiently searched/distributed.  Even Wikipedia agrees with this common description of MLS.  Over the years, I have often been asked by sellers why they cannot enter their own listing in the MLS so it can be distributed like other listings.  This post details what I try to explain to these sellers.

    Data distribution is certainly an important side function of MLS, but I argue that it is NOT the most important function.  If it were, then we should open up MLS to anyone who wants to enter a listing.  After all, if we had more data (including FSBOs, bank properties and government seizures) it would make data distribution even better. 

    mlsTo understand what MLS’s primary function is, you need to go back to the beginning.  The first MLS predates the founding of NAR by more than 20 years.  It goes all the way back to 1887 in San Diego.  Needless to say, that original system was not computer based.  The first computerized MLS came about in 1975.  The public display of listings did not occur until the Internet explosion in the early 1990’s, and REALTOR.com was founded in 1997.

    Okay, that’s more background than you probably wanted, Read more

    I love freedom too much to be silent

    running%20free.jpgI had some time today to write a few words. I’m waiting on a response — I spend half my life waiting on responses. Some people are prompt responders, some are slow, some are UNresponsive.

    I was talking with the head relocation person for Gulfstream Aerospace this morning and she was telling me a story about one of Gulfstream’s employees, head muckity-muck of hiring, and how she made a referral to a local agent to help him with housing relocation who never called him. HEAD OF HIRING AT GULFSTREAM AND THE AGENT DIDN’T RESPOND! How does this happen?

    Gulfstream is our biggest employer. She also confirmed what a lot of us have been talking about — new hirees coming to Savannah for employment are choosing to hold off on buying. We both concurred it’s the psychological effect, mostly. There is a some legimate cause for fear of the unknown in a shaky market and it’s understandable that people just starting in a new place might be afraid to make the committment to buy a home with so much uncertainty; however, underneath all that is a market opportunity to buy at the lowest point they’ll likely buy at for quite some time.

    So, we wait. I am not into convincing people to buy when they are afraid. I give my opinions, identify them as such, show them some numbers and probabilities based on those numbers and let it go. In midtown Savannah this past twelve months there has actually been an increase in home prices — downtown is flat with a slight decrease. But, we wait. A few buy, but the rest, we wait and see how things go for a little while longer.

    I have a suspicion that the psychological effect will break after the elections in November. I think many people subconsciously consider that a turning point, and end of some sort, a beginning of some sort. I don’t think anyone knows why, and most don’t consciously hold that position, but they will be affected none the less.

    It WILL be a new beginning after eight years of Bush (eight years of any president makes us weary). I personally don’t put much stock in changing administrations Read more

    Don’t Listen To The Arrogant Attention Whores — Just Skin Your Cat

    As happens with blogging sometimes, certain topics inspire many to register their take. That’s what we do. Whether it’s real estate, loan, or tech oriented, it’s amazing how quickly certain subjects can morph into almost a spiritual debate.

    Watching all the back and forth the last month or so has been, uh, enlightening — not.

    I’m here to tell you, Bloodhound is all about making agents better at what they do. I adhere to that as my Bloodhound mission statement with whatever I write here, just as I do in my own house. Writing here is such an honor. The first thing readers realize is that most of us understand it’s not about us, but about you. This is a critical distinction when passing on expertise.

    For example, as a youth baseball coach, (five all-star teams 🙂 ) I never told a kid he was stupid ‘cuz he hit a line drive other than how I’d taught him. On the contrary, I praised him for gettin’ the job done. There are so many ways to hit a baseball hard. But if you freeze frame the hitter at the point where ball meets bat? They pretty much look identical.

    The same goes for real estate agents. Their success depends on one thing: How many prospects were they able to get themselves in front of on a consistent basis? In baseball parlance, how many at-bats do they get every week, month, year?

    Wow, you made seven figures?! Yep. How’d you do it? The answer isn’t relevant. The target of the question did it — that’s what’s relevant. He skinned the cat. Now that you’ve discovered that fact, you can sit down with them and find out how. The next agent who impresses you with their income will have done it an entirely different way. Go figure.

    We human types are funny. We figure out what works for us, then become evangelical about it. Billy Graham was never more passionate than those on either side of the discussions on SEO methods, what to call a lead (Are you serious?), cold calling/door knocking vs the internet, Read more

    NAR News From the Legal Front

    Over the years, NAR has had its fair share of legal battles.  Currently, there are a few big and interesting cases involving NAR that could have dramatic impact on the real estate industry.  Here’s an update on three cases that are in the works. 

    US vs NAR

    This is the famous case brought by the Department of Justice (DOJ) against NAR’s Virtual Office Website (VOW) and Internet Data eXchange (IDX) policies.  (Note: NAR has changed the name VOW/IDX to Internet Listing Display or ILD.)  There are two main issues at the core of this suit which is likely to go to trial this summer.

    1. The IDX opt-out policy is what started the case.  The policy allows brokers a blanket opt-out option to keep their listings from being displayed any competitor’s web site.  NAR policy also allows brokers a surgical opt-out option where a broker can opt-out of a particular competitors IDX feed (e.g., I will not allow my listings to appear on Swann Realty’s site).  The DOJ thinks there should be no opt-out option and that ALL listings should be available for ALL brokers to display. 
    2. NAR policy, as proposed, only allows ILD privileges to brokers actively engaged in real estate sales and leasing.  In other words, anyone who simply gets the ILD data for the sole purpose of generating leads and is not otherwise involved in real estate would be banned from ILD.  The DOJ wants listing data to be like the water that flows from your tap – available to all.

    (My prediction: split decision.  NAR wins on #1 and loses on #2)

    David Berry vs the Entire REALTOR® Organization

    I am NOT talking about Dave Berry the fabulous writer for the Miami Herald.  This is David Berry the lawyer who has made a career of suing NAR.  He has tried to have the term REALTOR® declared generic, attacked MLS membership rules, and numerous other wacky lawsuits.  Recently he tried to get a ballot initiative in Maine to legally require all listed properties for sale to be placed in his Open MLS system.  NAR and several state associations have fought many legal battles against Read more

    Why chicks dig LA…and Dallas and Phoenix and Denver and…

    Depending upon where you sell homes, you now have one powerful reason (of two) to target single, out-of-town buyers (as if Miami realtors need another reason to attract Minneapolis men). Me, I’m staying put in Charleston. But while the numbers may look good, I am furiously mining the data for the age (and, okay, income) to gain a better picture of where the girls are.

    Buyer beware: The underlying article was written by 1 2 3 4 Richard Florida 5 6