Idea-by-idea, house-by-house, we are writing the book on the art of listing premium-priced homes for sale. The things we do are often beyond useless at lower price points, and we’re not a part of the canapes and cocktails circuit where high-end homes are sold. But for executive homes, luxury homes, historic and architecturally-distinctive homes, the kinds of marketing tools we are perfecting are very effective.
Effective at what? At selling the house, of course. Everything we do is about selling the house. If we happen to make a strong impression on the neighbors or on other people who see the work we are doing, so much the better. Even so, that’s not the point. People should be impressed by the commitment we make to selling our listings, but our purpose in making that commitment is to get the house sold.
Here’s a true fact, apparently known to everyone except real estate agents: Consumers — the people we hope to make our clients — see us as being lazy and cheap. They think we’re overpaid, but it’s probably less that they think our paychecks are too big and more that they don’t see any effort on our part to justify those paychecks.
A typical listing is a lockbox and a sign. Is there a flyer? Or is there just an empty flyer box? Has the flyer been edited with a ballpoint pen to reflect price reductions? How many photos are there in the MLS listing — and are they any damned good?
The marginal cost of everything I’ve talked about so far is essentially nothing, amortized over a few dozen listings. The one exigent out-of-pocket cost might be the post for the sign, and I have seen real estate signs nailed to trees. I wish I were joking.
If consumers see us as being lazy and cheap, it’s only because far too many of us are lazy and cheap when it comes to servicing our clients. It’s comical, actually. The Realtor who pisses away $5,000 acquiring a client worth $10,000 in gross commission income can’t bring himself to spend fifty bucks out-of-pocket on that client.
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