There’s always something to howl about.

Category: Disintermediation (page 34 of 43)

How much commission should an agent charge?

Theoretically any company could “take over” almost any market by offering their services at a lower price than any of the competition. And sometimes economic theorists like to calculate just how long it is going to be until it happens in various industries. Usually those calculations are just exercises with a financial calculator or spreadsheet – they don’t tend to reflect much in the real world.

Specifically, I remember when Sears bought Merrill Lynch Real Estate and then Merrill Lynch went on a buying spree of real estate companies – one large local firm they purchased was Tom Fannin Realty (this was in the early 80’s). The buzz coming down the pike at that time was that only the VERY largest firms and small (really efficient boutique type operations) would survive. All of the “regular” real estate companies were going to go out of business. The big-money-wall-street-people were going to dominate the real estate industry.

As luck would have it, just doing number crunching (completely skipping the whole “people thing”) made almost everything they (along with all the robot reporters) predicted to be pretty much complete crap. A few short years later Sears was selling (after enormous losses) Merrill Lynch Realty and surprise surprise – the real estate business rolled on, almost like it had all along.

In any industry there are those consumers who believe that “the lowest price” is the most important issue. They constitute about 15% of the home selling public. About 5% fall into the status conscious arena and actually want to pay a higher price. The vast majority of the public (80%) are more “Value Shoppers”. Don’t confuse that for wanting the lowest price all the time. They want the “best deal” – which may or may not be the lowest price. Show them that something is a “good deal” and it doesn’t have to be the lowest price.

One of the more idiotic assumptions made by the howler monkeys at the FTC and the DOJ in their pursuit of “lower commissions for the public” is that “commissions should have come down because of the internet”. The mere fact that Read more

It’s the big blue one, third spot in from the middle . . .

Oh, good grief. Having returned from an extended drive-time radio stunt, Sellsius blog spreads a trail of Zillow crumbs. I don’t have time to bother with it, but this came in with a trackback:

We say: You can’t shakedown the innocent. If you pay-off, you’re guilty.

So a large gentleman shows up at your retail store. He’s tossing a baseball as he talks to you about the benefit of supplemental plate-glass insurance. It is by preying on the innocent that many, many large gentlemen in New York City — where Sellsius is located, incidentally — make their living.

Who can’t figure out why Zillow.com would pay not to be smeared as being racist…?

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A horrifying thought experiment: Elaborating on a brokerage business model that could completely disintermediate buyer’s agents . . .

I wrote this this morning, and it’s been bugging me all day:

Here’s a thought: The $99 divorce. It only works where the split is unclouded by children or property. But imagine a $999 FSBO package: The usual MLS-only marketing package with a buy-back guarantee for the buyer. Quoting me:

“From the buyer’s point of view, the buyer’s agent’s compensation can be thought of as a risk premium. An important benefit the agent brings to the transaction is a reduction in the risks the buyer takes on in purchasing a home. There is certainly a value to this, but that value cannot possibly be infinite — nor even terribly elastic.”

If, by using something akin to insurance, a Realty.bot can drive the risk of limited service buyer’s agency to something approaching zero — then what?

This is a business model. I’m not saying anyone will — or should — do it, but it is a workable answer to marketing objections.

Consider: Nu-Way Realty is a low-ball lister in the Phoenix market. They’re very big on promoting their listings — big newspaper ads and flyers distributed door-to-door. Taking account that MLS search is ubiquitous by now, they have that as promotion of their listings, too.

Do you see why this matters? Buyer’s agents don’t control what houses their buyers know about. As long as buyers can log onto an IDX system, they can say, “What about this one?”

A brokerage like Nu-Way could leverage all of this.

First, let’s do a limited-service listing — but with stipulations. Part of the listing contract is a full inspection of the property, with the seller agreeing to correct any identified defects prior to the MLS listing.

The listing brokerage now has a listed home in which it has a high degree of confidence. This is why it can offer a Money Back Guarantee — because it will never be in a position where it will have to honor it.

The MLS listing carries a $1 co-broke, which is the ultimate joke on all the NAR posturing about price-fixing. Probably, most buyer’s agents won’t show these homes voluntarily, but there is nothing to prevent buyers from Read more

Election Day Links: The essence of liberty, now, is out-running those who would enslave us . . .

I know a lot of people who don’t vote. Not because they’re lazy, but because they’re philosophically opposed to the whole business. For my own part, I vote for just about the same reason I go to Mass, and about as often. Since 1848 or so, the main objective of government seems to me to have been universal penury. But as huge a drag as the state has been on wealth creation, it is failing nevertheless. By the quality of our ideas do we “out-run” those who would enslave us. This is hardly ideal — there is no justice to being a slave, and there is no justice to living as a fugitive from slavery. Even so, I could make a Dawkins-like argument that eluding the pandemic wealth-destruction of government is an evolutionary goad“How much intelligence does it take to sneak up on a leaf?” In any case, here is my celebration of some ideas that caught my eye today:

Phil Hoover from Boise Real Estate Blog is one up on all your shaggy-dog stories. Phil (blogrolled) had a great take on “Real Estate’s Broken Business Model” that I had noted but failed to mention when it appeared.

Christine Forgione at NY Houses 4 Sale tells an inspiring story with a $66 million happy ending. (Also blogrolled — boneheaded oversight; I live out of my feed reader.)

Lee Ovington, the Illinois-based appraiser from Valuation 411 tell us what he likes about Eppraisal.com.

Kevin Boer at Three Oceans Real Estate argues that Realtors will never be disintermediated, but Pat Kitano at TransparentRE.com offers some possible caveats. Here’s a thought: The $99 divorce. It only works where the split is unclouded by children or property. But imagine a $999 FSBO package: The usual MLS-only marketing package with a buy-back guarantee for the buyer. Quoting me:

From the buyer’s point of view, the buyer’s agent’s compensation can be thought of as a risk premium. An important benefit the agent brings to the transaction is a reduction in the risks the buyer takes on in purchasing a home. There is certainly a value to this, but that value Read more

The Zillow.com shake-down: At last a discouraging word about NCRC . . .

All right, it might be a little naive, but it’s something. From the Square Feet Blog at the San Jose Mercury News:

So why has the NCRC decided to announce that Zillow is putting the American Dream in peril? What do you think? Genuine concern for consumers, or or just pining for some publicity? Perhaps a little of both, but my instincts go with the latter explanation.

Publicity is the means. Lucre is the end, I remain convinced.

But: Here’s another chance for someone with access to a Lexis/Nexis database to investigate NCRC.

Here is the pattern I see in NCRC news stories:

1. “Scandalous” situation announced, some sort of formal action initiated.

2. Parties meet.

3. Settlement announced with NCRC getting funds from formerly “scandalous” party, now cleansed/absolved by affiliation with NCRC.

It would be a wonderful thing for Zillow.com and the entire dot.com world if a reporter would look beyond the words “non-profit” to find out how NCRC is funded…

Our story so far:

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Defending Zillow.com . . .

Picture yourself living in Boston, Massachusetts, where the climate is six months of drizzle and mud followed by six months of deep snow and permafrost. Let’s say it comes to your mind to bid a final farewell to all things wintery and shuffle off to the endless, boundless, soul-enriching sunny skies of Phoenix, Arizona.

This is a rare adventure that only happens about 200,000 times a year, so you’ll want to do some preparation. So you put on your long underwear and your clothes, your overclothes and your overcoat, your socks, oversocks, shoes, overshoes and snow-boots, your gloves, your overgloves, your hat and your overhat, and you grab your umbrella and layer on a scarf or two for good measure and then you trundle out into the permafrost to face the day.

You waddle your way over to Out Of Town Books in Harvard Square and buy a copy of Phoenix Magazine. The photos are astounding — mountains, deserts, golf, tennis, spectacular sunny skies and stunning women in skimpy sun-dresses. If you’re looking for everything Boston isn’t, you’ll find it in the pages of Phoenix Magazine.

But: Is this adequate preparation for a transcontinental relocation? I really like Phoenix Magazine, and I have a client who is an Associate Editor there, so I have even more reason to like it. But there is a big difference between thumbing through one issue of Phoenix Magazine and making detailed plans to move from Boston to Phoenix.

Who could doubt this?

I’m being very serious. Even if someone could be so impulsive as to move from Boston to Phoenix on a whim, goaded by a photograph in a magazine, would even that will-o’-the-wisp conflate impulse with planning?

The answer is obvious, isn’t it?

This is how we can know with a certainty colder than the wrought iron railings of Beacon Hill in Olde Boston Towne that the complaint brought against Zillow.com by the National Community Reinvestment Coalition (NCRC) is completely specious.

Do you see why? There is no possible way that any thoughtful person could confuse a number regurgitated by a piece of software with a responsible evaluation of a home. NCRC Read more

The Zillow.com shake-down: The piling on begins — and Spencer Tracy is nowhere to be found . . .

Zillow news since the New York Times story broke:

These are all mainstream news sources, not weblogs, and I omitted the (many, many) duplicates. The Times article was picked up by Reuters and echoed far and wide. The AP article, shown here from the Seattle Post-Intelligencer will have run in hundreds of newspapers and will have been broadcast in abbreviated form on hundreds more television and radio stations.

Devotees of old black-and-white movies may be thinking that Zillow.com will prevail in court. I invite you to reread those headlines. None of this will ever get to a courtroom, and Zillow.com has already lost in the court of public opinion — the only court this “issue” was ever intended to reach.

Apparently, the company’s plan now is to have the meeting with NCRC “in two weeks.” Presumably, Zillow.com thinks it is going to prepare itself in that time for a honest, civilized debate. What will happen instead is that the NCRC will leak a few very damaging sound-bites every day, vilifying Zillow.com for a pervasive white-glove racism in its algorithms. It’s the death by a thousand cuts. By the time the meeting occurs — which I would expect to be quite a bit sooner than “in two weeks” — Zillow.com will be willing to pay anything to stop the loss of blood.

Entrepreneurs can afford to fight this kind of battle — even to the edge of doom. Any business with third-party investors will eventually cave to the will of those investors. Zillow.com might still win this if it comes out hard on the attack, demonstrating by a preponderance of widely-publicized evidence that NCRC is nothing but a shake-down outfit. I would love to see that happen, but I don’t expect it.

Instead, Zillow.com will dither, as it is doing now, thinking Read more

Losing your Zest for life? Maybe you need to give yourself a frank eppraisal . . .

The folks behind the RealtyThoughts weblog today launch eppraisal.com, a Zillow-like Automated Valuation Method promising results for 70,000,000 homes. The site is wicked clean, but it wasn’t wicked fast — but I’m willing to cut ’em a break on the assumption that they’re seeing a lot of first-day traffic.

Differences from Zillow:

  • Runs on Safari
  • No ads
  • Looks like the business model will be lead generation
  • Produces a range of values instead of a dubious Dr. Science Zestimate
  • Likes my house better than Zillow does

The eppraisalites (sounds biblical, don’t it?) will be in New Orleans signing up Realtors for the lead generation part of the product.

Give it a try. Same elaborate promises, but without the troublesome lawsuits…

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The Zillow.com shake-down: Preparing for the denouement . . .

Via Matrix, The New York Times:

Zillow.com, the Web site that provides free home valuations, has been accused by a coalition of community activist groups of undervaluing the homes in black and Latino neighborhoods.

The headline of the story: “A Home Valuation Web Site Is Accused of Discrimination.” I said the headline would be “Computerized Redlining,” but this is The New York Times, the dignified hand-maiden of the left. In any case, the charges of racism will get more hysterical until Zillow.com either pays up or shuts this shake-down down.

But why is this article in the Times today, when this “news” broke last week? To soften Zillow.com up, to let them know what they’re in for if they resist.

If you want something to be frightened about on Halloween, here it is…

Our story so far:

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The Zillow.com shake-down: BloodhoundBlog’s take so far — and a chance to win a BloodhoundRealty.com Tee Shirt . . .

If Inman Blog sent you here, here is our side of the story so far:

A question might arise in a thoughtful mind: Why am I defending Zillow.com from this outrage?

First, because they have the right to run their business however they choose. If I can persuade them to add a disclaimer to their front page, that’s great. If not, it’s still their business, their private property.

Second, and of much greater importance, if Zillow.com caves in to extortion, that will open the net up for raids by every flavor of “non-profit” piracy. It is very rare that anyone can make any difference at all in the way things are done. This is one of those times, a transition point, and what Zillow.com does may have decisive impact on future events. Will the net become another corporate cash-box for “non-profit” groups who will — for a fee — “protect” you from legislation they got passed? Or will the net remain the exception to the way business is done in America?

The Future of Real Estate Marketing has more today, as does Realty Thoughts. For my own part, I believe the crux of the issue is racial politics and Fair Housing legislation, rather than the plights of starving appraisers or disgruntled Realtors. These groups may have their own axes to grind, but every NCRC shake-down I have been able to uncover has been related to Fair Housing law or the Community Reinvestment Act.

These are the three instances I have found, having invested less then ten minutes’ research time:

  1. NCRC routinely shakes-down banks.
  2. NCRC shakes-down lender for red-lining. Note that the article reads like the lender was fined, but the payment actually went to NCRC.
  3. NRT hires NCRC to teach its Fair Housing classes. In this instance, NCRC was the white-hat protector called in to fend off the black-hat protectors.

My belief is that fleas don’t come in threes: If every story I found Read more

The Zillow.com shake-down: How the other shoe will drop . . .

Lloyd Frink at Zillow.com is playing CYOA games, and Joseph Ferrera at Sellsius&176; is looking for truth from a horse that’s all ass, but here is how the other shoe will drop, in the Zillow.com shake-down, when it does:

Watch for a joint announcement of something that Zillow.com and NCRC will do together. There will be a window-dressing “solution” to the manufactured dispute, perhaps a more robust disclaimer. This, whatever it is, will be nothing but a show horse. The pay-off will be in the joint program, whatever form it takes.

Clint Bollick or someone like that might file a suit solely in pursuit of a policy change. The NCRC will expect to get money or power or both. They’re playing straight out of the Jesse Jackson playbook, and they will not stop maligning Zillow.com until they get what they want or until their tactics are fully exposed.

It would not surprise me if the payoff came from the personal fortunes of Rich Barton and Lloyd Frink, to keep the VCs and the SEC out of it.

When you see a press release like the one I cited yesterday from NRT, you’ll know the deal is done. Read that press release carefully and you should be able to figure out what the payoff is. Learn to read everything that carefully and you will discover how America works.

There is an alternative: They could stand firm. The web has fairly successfully held itself aloof from the way America works for the rest of corporate America. To my knowledge, this is the first time a purely web-based company has been shaken down in this manner. Because of this — because the web has been exempt from this kind of officious thievery so far — it is a matter of particular moment whether Zillow.com is able to hold the line.

I would love it if they did, but I honestly don’t expect it. Except for people like Steve Jobs and Mark Kuban, corporations are run by cowards. Most likely, they’ll try to save face with a seven-figure bribe, then set up a fund to buy off future pirates, who will Read more

Zillow.com shake-down: Creeping disclaimerism as a subject-changing gambit . . .

Whatever. Just don’t pay them off. The issue is a lot bigger than Zillow.com, and Net Exceptionalism is too important an idea to be squandered.

Even if you don’t know who your friends are, I will hang with you if you will hang tough…

Our story so far:

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Zillow.com shake-down: This is the first shoe dropping . . .

John Cook, Seattle Post-Intelligencer:

Zillow has contacted the NCRC, and the two plan to meet soon, Berenbaum said. He expressed confidence that they can resolve the issues in a way that benefits the entire home valuation industry.

Actually, the complaint made me think that Yahoo.com is going to have to cough up some dough, too…

Our story so far:

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Home buyers: How to horsewhip your buyer’s agent to get to a reasonable fee . . .

Even though I have yet to persuade a home buyer to whipsaw sellers using my strategy, I thought I would pass along a tip for buyers on getting a better deal from your buyer’s agent — no matter where you might happen to be.

I happens that I have a friend who is moving soon, but not to Phoenix, alas. He took my advice and asked the question — “How much do you charge?” — of a potential buyer’s agent. The answer he got in return was rich in tap-dancing but not in results, so I wrote a model follow-up, shown below, for pressing the point.

Before we get to that, we need to consider some issues.

First, a rebate from your buyer’s agent may not be lawful in your state. I consider this absurd and obscene, but your state’s Association of Realtors may be keeping your state legislature as a special pet.

Second, if homes sell for lousy money where you’re buying, don’t get cheeky. A 3% commission on a $60,000 house is eighteen-hundred bucks. I consider that starvation wages, a clarion call to local Realtors to “find your passion” elsewhere.

But, third, a premium price is only justified for a premium product. If you’re buying investment real estate, you should pay Jeff Brown whatever he wants. But ordinary buyer’s agents are not a scarce commodity — too much the contrary. If a prospective agent huffs and puffs that he’s worth more because he charges more — press on. If an agent really is too busy to work with you, she might actually be worth more money — but she might not be able to deliver the value anyway.

But: Right now, the world is crawling with underemployed Realtors. If one won’t make a deal, the next one will — if you are willing to negotiate to hang onto your own money.

Here’s the language that I wrote, which you can easily adapt to your own circumstances:

Dear Realtor:

I do anticipate working with a buyer’s agent when I make my move. However, I believe I am justified in regarding myself as “a bird in the hand” for several Read more

Welcome to Race Piracy 2.0: Zillow.com is targetted for the crime of having deep pockets . . .

Heads up, folks. It’s a shake-down.

Poor Zillow.com has gotten itself caught up in a classic Jesse Jackson-style shake-down. This is specious bullshit, and everyone who cares about justice — and about not having the rest of the net raped by posturing diversity pirates — should line up with the Zestimators.

They should disclose openly that the damn gizmo is a toy — but what moron doesn’t already know this in his heart of hearts? But they’re hoist by their own petard, because their pretense to a vast scientific “accuracy” is what is being used against them.

Here’s the worst of it, Zillow.com will probably wuss out and pay these crooks off, just like Coldwell Banker did.

Welcome to Race Piracy 2.0…

Our story so far:

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