There’s always something to howl about.

Author: Sean Purcell (page 10 of 11)

Real Estate Renaissance Man

Greed is Good, but Greedy?

In a comment on a recent post, I shared with David Shafer the “revulsion that an ignorant, greedy originator causes.”  The Great and Powerful Oz – one of the sharpest minds in lending… actually just one of the sharpest minds period – called me on it and asked if I might define “greedy originator”.  Never one to back down from a challenge, I decided to give it a try… but in a post.  I want to hear what the ‘hounds on the street’ think.

The primary purpose of any business is to maximize profits. To quote the great Gordon Gecko: “Greed is good.” But I believe “greedy” – especially when used in a pejorative sense as I am doing here – defines someone who has crossed an ethical line in service of that greed. Lies of commission and omission are obvious examples of such a breach. More common and more directly related to my comment, however, is the originator  who chooses an inappropriate product for their client because the profit in that product is greater than the appropriate recommendation.

I do not believe (as I once did) that there is a fiduciary obligation between originator and borrower.  An originator is not working as an agent on behalf of a client the way a real estate agent does.  An originator is in the retail business.  Some originators are in the Kmart retail business (a market for clients who want very little service – simply shelves of loans to choose from) and some are in the diamond store retail business.  I argue that a great many, if not most, originators see themselves as the latter.  In which case, the borrower is paying the originator, at least to some degree, for their advice. There is an expectation and perception (usually encouraged if not advertised) that the originator is helping the client to choose an appropriate financial tool. Maximizing your profits in that process is just plain financially sound business practice. But suggesting a product that may not be among the best options – or in some cases is demonstratably a bad option – solely because the profit is greater… that is crossing an ethical line and earns that originator the Read more

The Mortgage Dance? EZ: Just Follow The Bouncing Ball.

And the beat goes on…  but sometimes it helps to have that little bouncing ball show us exactly what lyric we are singing this week.  All together now:

Today the Fed suprised no one by opening the discount window to ailing siblings: Fannie Mae and Freddie Mac.  Together they hold more than half of all mortgages in the US and the guarantee that they would not fail has been implied for some time.  The Fed also intimated there would be no other bail outs in the foreseeable future.  Who is walking the thin line?  WaMu, Wachovia, Downey, Indy Mac (oops, they were written out of the chorus last week).  Now it looks as if the Fed has reworked a few more lines and their song to the Wall Street firms goes a little something like this: if you can not fix your problem with the ability to borrow at 2.25%, your problem is not fixable.

This does not bode well for our short list.  Downey is more of a regional and will likely go down under its own weight of Losses and Lawsuits (the real “L” words).  Previous posts right here on BHB have fixed WaMu as the consensus “next big one” to fall.  Wachovia, in my opinion, is more of a question mark.  Straight-laced, tea-loving bank goes to a frat party where “everyone who is anyone” is drinking and the peer pressure just becomes too much.  This is a hangover for which they are ill prepared.

What does this mean for real estate and the mortgages that drive its cycles?  Here’s one thought: if you are a specialist in homes that do not play the Fannie/Freddie tune, you may want to create some more income streams and fast.  Any regional that has not already eviscerated it’s “improvisational jazz” lending will find themselves looking at a Wall Street that no longer believes anyone is above failing.  If recent history has taught us anything it is this: the big firms currently involved in lending are either asleep at the wheel or lying outright.  We watched Counrywide lie about their financials right up until the end.  We watched WaMu take hits twice their predictions.  Even Wachovia, a stalwart bank, was “surprised” by losses more Read more

Custom Signs and Brake Lights

Recently experimented with one of the countless ideas that pour out of BHB like water from a hydrant.  Created a single site blog page and a custom sign for a listing.  The idea, of course, is stolen from Greg Swann and some of the other brilliant minds that visit here.  The purpose is this: be so much better as an agent (which is to say: so much better at marketing), others will have to increase their value proposition markedly… or get out of the game.  Here are a couple pictures of the sign:

The first one is an overview and the second one is a close-up.  I think they turned out nice and I was VERY happy with the process.

But that is not why I am posting.

Here’s the really interesting part.  After hanging the sign I started to pull away and had to stop and get my camera out again.  Three cars in a row stopped to look at the sign and one actually sent their child out to get the flyer.

 

So… within minutes of hanging the sign I had eyeballs from three cars and conversion on one; you have got to love that kind of impact!  BTW, the first thing my clients said was they loved the sign.  I remarked how standard signs only tell people a house is for sale while marketing for the brokerage.  One of the ideas behind a custom sign is to encourage people to stop the car and get out to read the sign (thus increasing the possibility of interest).  They replied: “This should do it.  You know… every agent in the area is going to stop and read it!”  Just love that.

Down Payment Gift Programs: Yea or Nay?

On June 9th, in a speech to the National Press Club, FHA Commissioner Brian D. Montgomery announced that his agency plans to create new regulations banning the use of down payment gift programs.  The most popular of these programs is The Nehemiah Program and you can go to their site for more details, but the gist is this: seller contributes 3.5% to this charitable organization, which then contributes 3% to the buyers purchase, serving as their FHA downpayment.  Appears to be a win-win: the seller gets their home sold, the buyer gets into a home with no money down and a charity gets .5% for helping.  The problem, according to Montgomery, is that loans using this type of problem are defaulting at two and three times the rate of their traditional down payment loans.

There is no question that this type of program gets more people into homes than would otherwise be possible.  But… what of the ethics?  Although legal and within the bounds of FHA’s current guidelines, is there any question that this type of program also eviscerates the very spirit of the guidelines?  FHA allows charitable gifts with the understanding that there is an implied vouching for the client.  Whether it be family, employers or a city program, the idea is that the donor has some knowledge, purpose or interest in seeing the buyer succeed.  But with the down payment gift programs, the donor is the seller and their only interest is in selling their home.  (In fact, at times the home’s value is inflated to cover the 3.5% donation creating a circular interest of the buyer for the buyer.)

A down payment gives the buyer some “skin in the game” and creates within lenders a sense that the buyer won’t walk away at the first sign of trouble (which sense was confirmed as we watched homeowner after homeowner walk away from their mortgage recently when there was no equity to protect – not an ethical consideration, purely business).  Without downpayments, rates would climb to cover the inherent risk.  Maybe that type of loan will come back once the risk can be assessed, Read more

The Meltdown Culprits are Finally Punished

I just finished writing a comment regarding the mortgage meltdown which led to the credit crisis which has caused a real estate recession (don’t you just love our fondness for allegorical alliteration!)  We were playing the blame game over on a post I wrote regarding The Gang of Three and how Wachovia’s current misfortunes may signal the bottom.

While many lenders and originators and agents and appraisers and so on can shoulder some of the blame, we should look to two primary sources for our stone throwing activities: the first is borrowers.  Borrowers, however, get a pass because it is politically, if not financially, incorrect to blame the customer.  That leaves us with number two: the rating agencies.  Yes, the rating agencies: Moodys, Fitch and Standard & Poor’s.  Have you heard much in the press or by the politicians with regard to the rating agencies?   Neither have I, yet I argue that they are the proximate cause and primary culprit in this mess.  Lenders make money by lending money.  Investors make money by investing.  Borrowers can borrow because lenders can lend because investors will purchase on the secondary market.  The secondary market prices and purchases based on the rating given by the neutral, third party rating agency.

But, it turns out that the rating agencies were being shopped and whoever gave the best rating got the job.  So instead of giving investors accurate warnings, which in turn would have made the loans much more expensive, which in turn would have cut way down on the volume of high-risk loans – we instead have rating agencies trying to make money.  There’s that pesky “invisible hand” at work again.

Thankfully we can all relax.  As you can see by reading this article in Business Weekly, New York Attorney General Andrew Cuomo has brought these criminals to justice and hit them with the severest of all punishments: he made them say “sorry.”  They have also agreed to set up some new guidelines (may I suggest: “Keep your hand out of the cookie jar” be first and foremost?)  Wow, nothing like a good strong talking to when you have caused or at least been heavily involved in Read more

And Wachovia Completes the Gang of Three

Wachovia board members have forced CEO Ken Thompson to retire  and Realtors should be popping champagne corks all over the nation.  Why?  Because Wachovia is the final reckoning of the Gang of Three and this may very well signal the bottom of the market.  Disclaimer #1: I usually write posts and comments backed by statistics.  Barry Cunningham will attest to that.  But this post is going to be more along the lines of a common sense case study; a thought experiment.

The Gang of Three
When the press first started reporting on the “sub-prime” crisis (a misnomer in itself, but we’ll save that for another day), a number of us were pointing out the real problems and what was to come.  There were three lenders to worry about and Countrywide, by virtue of its size more than any particular wrong doing, was used as the example.  In my weekly speeches to Realtors, I began to refer to them as The Gang of Three: Countrywide, WaMu and Wachovia.  The initial problems at Countrywide can be seen as far back as May of last year.  The set-asides at Countrywide were woefully inadequate, in my opinion, and that seems to have been borne out.  WaMu went down the exact same path and now, finally, we see Wachovia doubling the losses they originally forecast.  Why are these three lenders leading the Lemming parade off the financial cliff?  What do all three lenders have in common? (Hint: it’s not sub-prime loans.)  The common thread here is Negative Amortization Loans (cue ominous music).  Disclaimer #2: I am on record as being VERY against Neg-Ams (I have never written one for a single client).  Do they have a purpose?  Yes.  A few of my colleagues have used them effectively.  But I would venture to guess 75% of the neg-am loans produced were at least a by-product of greed if not out right theft on the part of the originator.

There is not space here to go into why these loans are, generally speaking, so abused and that is not the point of this post.  The point is that these are the big three originators of neg-ams (Countrywide, WaMu and Wachovia through their very questionable puchase of Golden West Financial) and all three Read more

Exposed, Exposing & Exposure of Capitalism’s Inherent Blessing

Unchained has wrapped up and, by all accounts, done a stand-out job exposing Social Media Marketing and the power of the individual.   I was bummed I could not attend.  Funny thing though: if you are hungry enough you get fed anyway.  My hunger was sated in seeing how a democratic, capitalistic, free economy continues to reveal our greater selves.  This past Friday that idea was brought home in a powerful, if disjointed, way in the pages of the Wall Street Journal.

There were three, seemingly unrelated, articles that taken together gave me great joy.  From time to time we need to polish our appreciation for the economically empowering era we live in (and sometimes take for granted).

> Guy Sorman wrote an op-ed piece exposing the massive cracks in communism and the potential for political fall out that stems from the natural disaster of an earthquake.  The buildings whose failures caused the most damage – the schools and the hospitals – were those constructed by the state.  The graft and corruption that leads to the crushing of school children does not go unnoticed by the people.

So it is with China and with tyrannical regimes: The party is convinced it controls everything. But it is often the unexpected events that reveal fault lines in the system, the hypocrisy of public discourse, and the most unbearable injustices.

Tyrannical or sublimated, political or economic: the chokepoints of the world are slowly exposed

> The second article was a front page celebration of Erin Callan, the most powerful woman on Wall Street.  A free economy coupled with a free exchange of ideas is contributing to women taking their place in the most powerful of positions.  Even better, in my humble opinion, is what Ms. Callan has become known for and, one must assume, what helped move her to the very pinnacle of the economic pecking order:

She aggressively roots out rumors, even while pushing her bosses to disclose more financial information.

The open and transparent exposing of information leads to success.

> The third article discussed CEO Willie Walsh of British Airways PLC.  The company saw a record performance to end the year and is paying an annual dividend for the first time in seven years.  The staff will share in Read more

Success is Knowing Who Your Friend Is

Back on Monday, Jeff Brown wrote a post explaining in no uncertain terms why some real estate agents are failing.  If you have not read that post yet you need to take a long look in the mirror, get your priorities straight, stop reading this post and go back to Jeff’s.  Once you are done reading take another long look in the mirror and come on back.  Yesterday Brian Brady wrote a post with no less than sixteen links on marketing as religion.  If you are going to reference religion in marketing you had better use a minimum of ten links, so Brian is safe.  If you have not read his post: Marketing is Religion you need to take a knee for a moment, get your priorities straight, stop reading this post and go back to Brian’s.  Once you are done reading take a knee again, meditate or pray about your philosophy of marketing, then come on back.  Go ahead, I will wait right here…

My two cents’ worth on creating leads has more of an athletic angle; if you don’t know me you might find this interesting. (If you do know me you are probably quite sick of the ‘sport as life’ analogy, to which I say: tough!)  Two years ago I began racing Ironman triathlons (I use the term racing lightly here).  If you are not sure what an Ironman entails, I will be glad to tell you.  You start your day by jumping in the water with a little over two thousand other competitors for a quick 2.4 mile swim.  This warms you up sufficiently for the 112 mile bike ride that follows and we cap the whole thing off by running a marathon.  The cut off time for finishing is 17 hours and believe me, that doesn’t sound like much as the day progresses.  So besides bragging, you ask, what does sharing this have to do with marketing for leads in real estate and mortgages?  Plenty.

By the time I start the marathon portion of an Ironman, I am not alone.  I have a little buddy that shows up occasionally and runs along with Read more

The Joker is Your Ace in the Hole

“Eat your peas.”

“Don’t talk to strangers.”

When we were young, we heard many admonitions.  Being of curious mind, I always had a lot of interests, so one particular admonition I heard repeatedly was: “A jack of all trades is Master of none.”  The implication being that someone with a wide array of interests but no focus will establish mastery over nothing; which is to say: will not find measureable success.  There are, of course, exceptions to every rule.  Ben Franklin is certainly one.  His insights and accomplishments exist across a wide spectrum of intellectual and physical arenas.  Quintessentially, the exception to the rule might be Leonardo Da Vinci.  Alas, they are the exceptions.  As a matter of fact, if you establish mastery over many endeavors a la Da Vinci, we have created a new category for you. You are a Renaissance Man.  The goal of becoming a renaissance man is quite laudable… and beyond comprehension for most of us.

A recent post on BloodhoundBlog asked if agents writing on blogs shouldn’t spend more time writing about real estate.  I certainly do not take issue with that inquiry, nor do I question the purpose of the suggestion.  Real estate blogging can and should benefit those who buy and sell as well as those who represent.  But I do disagree with the premise.  I suggest that somewhere between Jack of all trades, but Master of none and achieving the pinnacle of renaissance man lies a gray zone most do not understand.

Not everything we were taught at a young age is correct.  Wide ranging interests without direct focus does not necessarily lead one to become a Jack of all trades.  As a matter of fact, by measurement of trade I have not participated, as a Jack, in a great many callings.  Yet in my life, outside of a few athletic avenues, I have not gained mastery over many things either; I certainly have yet to become a renaissance man.  So what do we call the strange area where interests are many and masteries are few?  The area in between Jack of all trades and renaissance man?

There Read more

I’m in Business to Make Money

One of the best parts of BHB for me, is taking the ideas and the round tablediscussions that happen here and bringing them to the street.  (I must admit an occasional guilty pleasure taken, when I use the knowledge I glean from BHB to steer and even dominate these discussions.  I am shamelessly looking forward to Unchained, that I might return a 600lb gorilla in gorilla marketing.)  There has been some very interesting debate recently, both here and on other blogs, over the valuation of real estate services.  It is a tough dialogue because large amounts of money are involved and strong feelings abound. 

But asking the agents I work with what they think of the NAR, their sense on the moral obligation of a contract and how they value their services opens up new view points and sheds more light on these issues.  Recently I was talking to a Realtor I know and respect about how to answer the question of commission and agent value.  Now, there may be many right answers to this question; but I have yet to hear one that cannot be debated and diminished.  Not due so much to anyone’s superior skills as a wordsmith but rather the multi-faceted nature of the topic.  This agent and I, however, after deciding that the premise of the question itself was suspect, eventually decided that there is one answer that is inarguable, morally justified and epistemologically sound.  The very simple answer to the question of how one justifies their commission is this:

I am a real estate agent and, by definition, an entrepreneur.  I am in business to make a profit.  I charge what the market will bear.

An NAR Challenge

I recently found myself in the unenviable position of taking a good long look in the mirror.  Not your typical mirror on the wall (although I often find that to be no picnic either), but the metaphysical mirror; the “pot calling the kettle black” kind of mirror.  I often comment on posts (lately they have been Barry’s) decrying what I perceive to be criticism without construction.  But as soon as the topic turns to our beloved NAR (a favorite around the BloodhoundBlog), I join the nattering nabobs of negativism.  Barry’s post on the NAR’s recent attempt at a technological video is the latest example.  At last count there were 66 comments and I am in there at least twice with some snide sizzle and no meat.  (Hello pot, you’re black!)  But there are also some comments from Ian Smith, one of the people vested with producing the video.  He came into what can only be described as hostile territory and acquitted himself quite well.

So here is what I propose.  The contributors, commenters and readers of BloodhoundBlog may very well constitute the premiere brain trust in RE2.0.  We complain, sometimes with great vitriol, that we would like to see more from the NAR and here is our chance.  I challenge as many of you as possible to step up in the comments to this post and offer your services to Ian for the production of these videos (I’ll start if off below).  I imagine we have many experts here abouts: video, editing, graphics, music, writing, production, agent advice, technological advice and so on.  Ian, your challenge is to get whatever bureacratic sign-offs you need in order to open the project up to some expert volunteer help.  The progress will be reported from time to time right here on BloodhoundBlog and we can all take a hand in improving that which we so often pillory.

Soaring to Success the Low-Tech Way

Have you even had an afternoon off (yeah right!), looked forward to some quiet reading time and been overwhelmed by the shelves full of thick novels, success books and hi-tech, how-to manuals? All you wanted was a light read and a glass of wine.  BloodhoundBlog is sometimes a bit like that shelf.  So much hi-tech content and cutting edge theory designed to help you improve, yet – and I can not speak for anyone else – sometimes a little low-tech advice is just what the doctor ordered.

The Little Voice 
By the end of a long week in this business of ours, you can be pretty tired. This week ended on a particularly poor note for me as one of my fellow tri club members was fatally attacked by a Great White Shark during a morning group swim.  The real estate market is especially volatile and change is afoot.  At times like this it can be helpful to reflect on your goals and your expectations.  Pay particular attention, as you fine-tune those objectives and create your strategies, to that little voice in your head. You know the one: the voice that pops up and tells you some of your goals may be a little too lofty. That slight feeling of negativity that creeps up and quietly suggests you should perhaps… think about… maybe considering… possibly… revising that weight loss target – or the number of closed transactions for the year. It is the voice of doubt that tells you more deals would be a better goal for next year; after all, this year is going to be a tough year. As a matter of fact, this voice inside suggests, just getting through the rest of the year without weight gain will be accomplishment enough. Spend more time with family? Start that blog? Lose weight? “Why don’t we save the truly aggressive goals for next year, when we are more prepared” is the very logical compromise often proffered by the little ‘helper’ inside us all.

Learning to Fly 
The thing to remember as you review your plan is this: the little voice is not real and the only limitation you have is the limitation you put on Read more

A Bourse is a Bourse and Zillow Mortgage is a Marketplace and Never the Twain Shall Meet

Bourse is a funny word isn’t it?  What exactly does it mean and why do people keep referring to the Zillow Mortgage Marketplace as a Bourse?

Bourse: \ˈburs\ Function: noun
Etymology: Middle French, literally, purse, from Medieval Latin bursa — more at purse
Date: 1597
1: exchange 5a; specifically : a European stock exchange
2: a sale of numismatic or philatelic items on tables (as at a convention)

Wikipedia equates a bourse more generally to a stock exchange.  This seems to be the connotation meant when Zillow Mortgage Marketplace is referred to as a Bourse: an open marketplace where pricing is transparent.

Hogwash… or more accurately: Pork Bellies.

I was an options trader on the floor of the Chicago Board Options Exchange.  That means I stood in a pit with other traders and made the market for various options on various stocks.  (I reiterate this to make clear my bona fides).  When a broker (representing “the public”) came into the pit and yelled out an option strike, my job was to have the best bid/ask and be FIRST.  If I accomplished both goals, I got to do the trade.  If someone else was tighter or faster… he/she got to do the trade.  This is the most transparent, open market type of bourse that exists.  How does Zillow Mortgage Marketplace compare to this?  Not even close.

There are more than a few discrepancies, but let me cut to the chase: In a transparent exchange, whether it be a pure “open market”, “open out-cry” system like in Chicago or the “license to steal” that goes on at the New York Stock Exchange, one thing remains true: the underlying commodity is fungible.  One share of IBM stock is interchangeable with another share of IBM stock.  One call option is interchangeable with its mirror strike and expiration date call option for the same underlying equity.  Its nature does not change based on who buys them or who sells them.  This is a bourse.

MORTGAGE IS MORE FUNGUS THAN FUNGIBLE
Now you might say that all 30 year fixed rate loans are fungible, but they are not.  A lot more information must be presented before claiming two such loans interchangeable.  Read more

A Sign of the Times

Dear Sis,

Thought I would catch you up while you are away at college.

You know how I LOVE FAMILY GATHERINGS, especially the BloodhoundBlog family.  Well it has been an interesting couple of days lately.  That crazy cousin Barry showed up; remember him?  He’s the one that tries to agitate everyone over the dinner table.   This got Uncle Russell going.  You know sis, he has become so successful that we all look to him for approval.  Anyway, he doesn’t talk much but when he does he brings the thunder and – you can probably see it coming – he thundered all over cousin Barry.  Finally, Dad had to give everyone a time out.  We never even got to have dessert.

In the past I have found there is no better way to bring the family back together than by uniting them in a common enemy.  So I suggested we direct our vitriol where it belongs… AT THESE TWO GUYS! 

Think of the efficiency:  Everyone you love to hate – under one roof!

Lenders and Dentists

That’s it from the home front.  I enjoyed the text book you sent me:  The Rise and Fall of Real Estate: A Case Study in the Application of Discriminate Disintermediation.  The funniest text book I have ever read.  Keep up the studies.

See you in the funny papers,

Your loving older brother.

Zillow Mortgage: I’m Still Looking for the Yellow Brick Road

There sure have been a lot of posts recently regarding Zillow Mortgage Marketplace.  Greg Swann gave us a pre-opening preview here, the advertising aspect here, and the capitalist and cookie aspects here and here.  Brian Brady takes a “the last shall be first” attitude here and presents Zillow Mortgage as online dating here (this is the Great and Powerful Oz so, trust me, he ties it together).  I have been following this closely and am, in fact, one of the “approved” lenders on Zillow (I still pay many of the bills originating).  But, in my search for the Emerald City of Transparency, I am still looking for the yellow brick road.

Before commenting on transparency and the great Zillow experiment, let’s quickly dispense with the true purpose of Zillow Mortgage; it was made clear two days ago by Greg Swann when he wrote:

What this means is that Zillow will be able to deliver highly-targeted advertising to its users, zeroing in on products and services that would be most appealing to that user’s sex, age, income and other demographic characteristics. This by itself will make Zillow extremely profitable to advertisers, who seek assurance that their promotional efforts are aimed at the right prospects.

Despite the conclusion one reaches when we “follow the money”, there is still an important tool being implemented here and I hoped it would be a step down the yellow brick road, but it is instead only a blueprint.   I am talking about the consumer’s ability to rank the originator.  The most common comparison made is to Ebay, but here is the problem with that comparison.  Ebay works because both parties have a horse in the race.  They are both interested in performing some transaction and can be judged for their behavior.  Not so with Zillow Mortgage.  The originator has an interest, she, in fact, has a couple of interests: creating business, protecting reputation, creating a raving fan for future referrals and even, possibly, the noble interest of helping others.  How much of that can be said for the potential borrower?  If these leads are anything like the standard internet lead, you are Read more