There’s always something to howl about.

Author: Kris Berg (page 5 of 5)

Realtor, Associate Broker

What’s Yours is Mine?

Ah, the personal versus real property dilemma. We all know what a fixture is, right? There is the real estate agent definition – If you can pick it up and haul it out, it’s yours. There is the dictionary definition – “An item of movable property so incorporated into real property that it may be regarded as legally a part of it”. Then, there is the definition we learn in our licensing courses, which is something along the lines of – An appurtenant item permanently attached to the structure in a manner that it can be considered an integral part thereof.

I had cause for exasperation this week when an agent for the buyer of one of our listings decided to challenge me on this issue. She was so full of conviction (full of something, anyway), that she suggested ended up giving me some helpful business advice. No doubt in the spirit of cooperation, she suggested I “consult my attorneys”.

On an almost daily basis, I am exasperated, so this is nothing new. And that frustration usually results from the absurd roles I invariable end up playing during the course of a transaction. I have swept garages, I have bartered furniture on my client’s behalf, and I have attended a client’s garage sale and not only bought their stuff but helped sell what I didn’t buy. ( I’m still smarting that I didn’t grab that gently used Mystery Date game while I had the chance), I’ve, of course, met the plumber, yet I have been the plumber; I have taken out trash, cleaned out refrigerators, and cleaned out toilets. While this latest frustration didn’t involve manual labor, it frustrated me no less.

So I ask you, just in case I am missing something, which of the following would you consider to be a fixture versus personal property in the transfer of real property?

fixture_ a

fixture_b

fixture_c

Option (a) was a gimme. The microwave oven is clearly built in, and the contract is very clear on this point. Option (b) was likely not much of a challenge for you either, although Read more

Selling Out

Larry Cragun posted yesterday on a Pittsburgh report that applying for a home loan could result in the sale of your personal information. What about listing your property in the MLS?

I got a call yesterday on my cell phone. Hello, this is Kris Berg. The surprised voice on the other end said, “Oh, you’re the agent. I was trying to reach the owners”. Why? “I am from (ABC Moving Company). I see that they sold their home, and we want to set up a time to give them a quote. I will just find their number somewhere else.” Click. Dial tone.

I could kick myself for not remembering the name of the company or saving the phone number. I want to report them. Now I know that last time I moved, I got a daily mailbox full of generous offers to sell me everything from moving services to mini-storage space to new living room furniture, but I didn’t stop to question how they might have been tipped off to my impending relocation. My address was not a secret, nor was the fact that my home was in escrow. What bothered me in this instance was that someone, who I can only presume was not a licensed agent, had access to the MLS printout for my client’s pending listing. Since this home was a “call listing agent to show” situation, they could have only gotten that information through MLS access.

We have “agent” printouts and “client” printouts of MLS listings, with the latter excluding the personal information of the sellers and the confidential remarks, for very good reason. Confidential remarks often include things such as gate codes, security system codes for disarming, and other personal information which is not considered appropriate for public consumption. While listing information can be found in many, many other places than through the local MLS, the personal information including client phone number can only be found there. In this case, the helpful service provider either was given the information by an agent (a big Board no-no), was licensed themself and was using this information to (illegally?) solicit business, or Read more

Our Operators Are Standing By

In Dustin’s recent interview at RCG with the Bloodhound contributors, Brian Brady suggested that he might like to try Live Chat on his site to encourage participation from the fear-of-commitment contingent of his readership, those who are reluctant to post comments but might actually have something to ask or say.

I thought Brian might benefit from my own, personal foray into the world of Live Chat. Like many of you, I had been exposed to the concept many times, usually involving computer-blowing-up or other unfortunate technology-related mishaps. Frantically in search of a tech support phone number, I would happen upon (as in, after spending 4 1/2 hours in FAQ hell) a Live Chat option, wherein I am assured that operators are standing by. At this point in my Live Chat experience, I just saw the little button, which would ultimately lead me to a painfully long typing exchange with someone on the other side of the International Date Line who possessed no grasp of sarcasm or American Idioms, as just an evil corporate plot to assure that my computer remain in “blow up” state.

A little later, I read an article somewhere where an agent attributed a huge increase in business due to the Live Chat feature on her website. Interesting… I hadn’t really thought about the application as a business generator for real estate agents. Not to be left behind, I went directly to the Live Person website to get me one of those guys. Naturally, all questions and orders are handled there through Live Chat, and this should have been my first hint at trouble. A nice man named Ian (I don’t remember, I made that up) from Tel Aviv (that much I remember because it struck me as odd that he should open with Shabat Shalom) proceeded to set me up. In less than the time it would have taken me to run over to Alberta for a gallon of milk (I live in San Diego, so that is the joke), I had the feature installed on my website. You see, the beauty of Live Chat (for the busy operator) Read more

Kibble and Bits

KIBBLE

Odysseus, meet Simon. Tell me, can you really teach an old dog new tricks?

Simon

Odysseus is our resident cover boy, a Bloodhound, described as a large, powerful dog tireless in his keen pursuit of a scent. Simon is a Golden Retriever, my family pet, or as we like to call him, the world’s dumbest dog. Goldens are a friendly and people-loving breed valued for their high level of socialability, yet they make poor watchdogs.

Astute and inquisitive versus dumb-as-dirt and lovable – You make the call.

BITS

Agents, as I see it, generally fall into the Bloodhound or Golden categories. I can’t speak personally for Odysseus, but I know Simon all too well.

  • Puppy Agent: Fresh out of their Principles class and newly armed with a License to Sell, these agents attend the mandatory company obedience school. They quickly learn to perform rote tasks, such as announcing their new and exciting career to all of the people in their Sphere of Influence, sending letters to Expired Listings, dropping notepads at the doors of the neighbors, and shoving business cards in the hands of unsuspecting waitresses. Puppy Golden: I did my “business” where they told me to. I’m a Good Boy!
  • The Programmed Agent: You know him. He is the one that spends all of his business development time sitting in costly training classes in search of the “answer”. He is the first in line to purchase the costly books and cassettes which will reveal the “secrets”. While he is being coached and trained and recoached and retrained, others around him are building actual businesses and establishing successful careers. The Programmed Golden: Look! Another tail to chase! I bet I catch this one!
  • Myopic Agent: A conversation was related to me in which the broker of a small, local real estate firm said, in reference to our blog, “I could have a blog, but I prefer to spend my time serving my clients. Meanwhile, at the office holiday party, I was chatting with two veteran agents about the latest Zillow news to learn that neither had ever heard of Zillow. Myopic Golden: My snout is stuck in this soup Read more

Today’s Forecast

From my 14-year-old daughter, the very girl that brought you “Louis Vuitton and the French Revolution”, and the (unpublished) account of a local police chase which, according to Emily, resulted in the bad guy “varnishing a weapon”, we have her weather report: A chance of participation. We call her our little American Idiom.

So I am here with my New Year’s resolution: Participation. Ardell warned me, in response to my coming-out acceptance speech when asked to join the Bloodhound gang:

Welcome to “the juggling act”! Let’s see…my blog, their blog, my blog, their blog eenie meenie minie mo…

Oh, youthful exuberance! It has become clear that time management is becoming critical. Unlike Greg, I am not a Broker-Owner, just a Broker Associate. Unlike Russell, I don’t have a multi-level office support structure in place; my organizational chart includes Steve and myself. Unlike all of the other contributors (Cathleen excepted), I don’t have a wife. I am the CEO, COO, CFO, IT and Marketing and Business Development and Human Resources Departments, the wife, the mother, the orderer of the take out dinners, and the cleaner of the litter box. So Ardell’s prophetic juggling act has me, at present, precariously poised on a high wire without a net below.

Despite this, I, like Dan, am committed to more frequent posting of substance (the “of substance” part being the operative) and more consistent and meaningful commentary. Somehow, amidst all of this madness, Steve and I will continue to represent clients in 40 to 50 transactions a year – Pathetically modest by Russell’s standards, but as Greg would say, a respectable amount of Ramen.

Along those lines, I endeavor to accomplish the following in 2007:

  1. Bring more structure to my work day. Being a notes-on-the-back-of-a-cocktail-napkin kind of girl, I have hit the glass ceiling of efficiency with this approach. I need to set times to work, times to play and times to blog. And I need to set some boundaries.
  2. Produce those podcasts rattling around in my head. I vow to have a how-to library completed by year’s end for consumers, available on-line and on disk for potential clients. I am ever Read more

Life’s Good

This is the comment I found on my own blog Christmas morning:

I can honestly say I wish there were fewer agents like you… Buyer beware, right?

Joy to the world! This from a gentleman whose own blog promotes his mission as sharing his vast research of the Pacific Beach, San Diego real estate market. Specifically, he says, “I plan to focus on listings where the seller is taking a loss”. His most recent post is titled “Another Notice of Default Filed in PB”. Lovely. Notice, I don’t provide a link, because I am finding this recent proliferation of to-hell-in-a-hand-basket reporting nothing more than childish, ambulance chasing tripe of which I have grown weary. Get a hobby, read a book, play with your children, but stop taking perverse pleasure in the misfortune of others. Grow up and stop blaming your personal unrest on NAR, economists, real estate agents, mortgage lending practices and everything and everybody in between.

His little holiday message to me was an epiphany of sorts, and in my typical around the block fashion, I will attempt to explain.

It has been a long-standing tradition in our family to spend the week at our cabin in Lake Arrowhead. Steve and I have been fortunate to be able to offer our children many opportunities, but we are not blessed with a large extended family, the kind that you see in the warm and fuzzy Christmas movies. So each year we pack up Simon-the-world’s-dumbest-dog and the NSYNC Christmas CD and head out of Dodge. Each year has seemingly been better than the last; we look forward to the opportunity for sledding, hiking, entire “Jammie Days” and the annual 007 Days of Christmas. (The girls prefer Pierce Brosnan, while I am still partial to the Sean Connery Bond, for whatever it’s worth).

So, with the greatest of expectations, we headed off for our little definition of family bliss as soon as school was out. Actually, we left a day late due to illness. Fluffy, the family feline, picked the morning of our departure to show the first serious symptoms of Something Is Very Wrong With The Cat Read more

Between Rock and a Hard Place

In a recent email exchange with the now infamous Bawld Guy, I suggested that the broken link I sent him was Truncated by Omission. In the Dave Barry vein, I had to add that this would be a great name for a rock band. Others that come to mind are Manhattan Transfer Forces Sale, REO Speedwagon (wait, that’s a real one, but I don’t think they meant Real Estate Owned), and NAR and the Sunshine Band, the latter being responsible for the modern-day remix “Tiny Bubbles”. Give me 100 aspiring rock stars, and I will give you, at best, one success story and one one-hit wonder. Can anyone say “Right Said Fred”?

Sounds just like real estate, if you ask me. Our industry is full of one-hit wonders. Most recently, the guy who cleans our spa called it to Steve’s attention that he is a licensed real estate agent. Don’t get me wrong, I adore Mark, but I had to once again roll my eyes at this little revelation. I am one exasperated exhalation away from from calling our California Governator to insist that real estate licenses be issued at birth. Let’s just cut through the red tape. Everyone seems to get licensed eventually, because it (the licensing part) is easy, and it appears at first blush to be the swiftest path to entrepreneurial nirvana. It is not the fact that you have one, however, but what you are able to accomplish once you get one (Greg scooped me here). So, bring ’em on, I say.

In San Diego, our Sports Arena is now the iPayOne Arena, named after the blockbuster bunch that brought us 251 sales (listing and sale sides) out of 58,706 total sides in San Diego County this year to date (according to our Sandicor MLS). For those without a calculator at their disposal, this equates to approximately a 0.4% market share. I guess you get what you pay for. Absent a local professional basketball team, our Sports Arena has been relegated to a venue for the annual Barney On Ice extravaganza and the upcoming, much anticipated Dancing with the Read more

When It Clicks

We rely so heavily today on the internet to market our properties, but with so much information available to the would-be home buyer, our on-line ads had better pack a punch. This audience will forever be just one click away from the next property listing, and our “special” home will be all but forgotten. Galen Ward talked about the peekaboo law of home photography, and Ardell had a great footnote on the subject. Of course, Greg Swann had his own 3000-words-or-less thoughts on the topic.

Steve and I have an escrow closing today on a home that is the poster child for taking thoughtful photos to effectively market a property. This is what the home looks like from the street:

Not very inspiring, I’m afraid. It just looks like any one of another 120 or so homes on the market in this zip code today.

Here is the photo I used in the MLS and on the web as the primary photo:

This accomplished several things. It followed the peekaboo law by showing just enough to get the audience’s attention, plus it was a cleansing process which eliminated those that were water sport-averse. And, as Ardell recommends, it told a story – The story of a home with a beautiful pool. In this case, that was the story. Nowhere is it written that the primary photo must be of the driveway, and yet I would venture a guess that 99% of the agents out there succumb to this trap. If the front of the home is inspiring, then by all means use it, but if there is something better waiting for you once you cross the threshold, why not make it known?

By the way, the buyer of this home found it listed on Realtor.com and wasn’t even aware that this neighborhood existed. She wanted first and foremost (drum roll) a pool. At the initial showing, she had mentally purchased her pool, and the rest of the home was just icing that happened to convey. Had this not been the first photo she saw, she likely would have clicked on by.

Louis Vuitton and the French Revolution

Louis Vuitton and the French Revolution. That is what my daughter told me she would be learning about in her high school European History class. Right war, wrong Louis.

On the morning after the Zillow news, I had my own knee-jerk reaction. I subsequently took it upon myself to contact a preeminent real estate reporter for my local rag, the San Diego Union Tribune. I referred him to the many on-line discussions that were taking place, and suggested there might be a story here. Also, in an enlightened moment of shameless self-promotion, I suggested that on his next slow news day, he might investigate the real estate blogging phenomenon and perhaps even the surprising dearth of serious San Diego-based blogs. (Jeff, yours is an exception, of course).

Regarding the Zillow debate, and I will paraphrase, he indicated that they would not be pursuing the story at this time. Message being, no news here. Funny, I thought, as yesterday morning’s business section included the following headlines: Aeromexico begins nonstop flights from S.D. to Mexico City; Food is family’s matter (Chick-fil-A founder’s grandson opens a new local restaurant); and Yahoo! reshuffles top management. Okay, I’ll give them that last one. But, Zillow isn’t news? It took me an embarrassingly long time (one coffee refill) to grasp the underlying reason for his reluctance to acknowledge and address my issue.

The Sunday Homes section is gasping for breath. Newer, less experienced agents can’t afford it, and the more experienced, knowledgeable agents have all but value-engineered it out of the marketing equation. Print media no longer provides the results, the return on investment, that can justify this as a significant marketing dollar investment. In-line classified ads have become a component of our advertising arsenal only as they serve to placate our home selling clients, utilized almost entirely to “buy” our listings. The newspapers have their on-line counterparts, of course, in an attempt to compete in the IT revolution, but an announcement such as the one by Zillow yesterday serves as a painful reminder that they can’t.

I expect and hope that there will always be a place for the printed Read more

Ask the Broker: Should I Wait Until January to Sell?

I’m wondering if (my) house should be listed now or should we wait until the middle of January? I’ve heard that it’s better to wait until after the holidays.

We are often asked this question this time of year. The prevailing sentiment among sellers is that Spring is always the best time to sell. This perception is based on the fact that Spring and Summer months generally enjoy a more active real estate market and more recorded sales, with January marking the seasonal turning point. But while more homes sell during this time of year due to heightened buyer activity, there also exist a much greater number of homes offered for sale: More buyers and more competition among listings.

I personally never suggest that someone wait until January to offer their home for sale, Sure, the buyer pool is somewhat diminished during the holiday season, but it is really a quality versus quantity issue. We all know first hand what a valuable commodity our discretionary time is this time of year. Most if not all of the casual home shoppers are busy with other commitments, leaving only the truly serious buyers out there looking. And, what better time to make a purchase which is hugely emotional than during the season where thoughts of family, hearth and home are forefront in our minds and visions of sugarplums are dancing in our heads? Speaking from my experience only, December is consistently one of my busiest real estate months (second only to July).

As a final thought, the “correcting” real estate market that we are currently facing further supports my argument for not waiting until after the new year. Seasonal factors are only important in the context of all other factors being relatively equal. If prices continue to decline (as many, many believe they will), there is no time like the present.

I’m a Granite Counter Top

Or rather, most mornings I greet the day with the eerie feeling that in one nanosecond I just may become one. If you can follow my stream of consciousness, I will explain.

In 1989, Steve and I left our condo at the beach and bought our first “grown-up” house in the ‘burbs. Those were the good old days in San Diego, and our purchase required that we camp out at the new home sales office to assure we would beat the thundering herd to the holy grail of mass-produced, cookie-cutter stucco living. Actually, we had a guy named Bradley camp out for us. (Honestly, I don’t remember his name, but he could have been a Bradley). Bradley (if that is his real name) was apparently younger, dumber, and hungrier than we; he spent 48 hours in Steve’s little backpacking tent on the sidewalk of Frank Daniels Way to hold our place in line. After two days of delivering Breakfast Croissants?, Happy Meals?, and Whopper Combos? to our employee (Bradley was a big eater), we were able to waltz into the sales office on Phase Opening Day (behind the Stevens-Family-from-the-Winnebago) to secure our Dream Home. Of course,
we have since sold it.

Our 1989 Dream Home had stylish bleached oak cabinetry reminiscent of the, well, late eighties and, most importantly, white tiled counter tops. I’m sure granite had been invented, but it was not a builder option. Fast forward to today when a buyer in the builder “design center” is subjected to information overload. The buyer can customize just about everything but the foundation. At some point, and I am not sure precisely when this occurred, certain “upgrades” became viewed by home buyers as a divine right, as critical to the home as, say, the insulation. This is particularly true of granite counter tops. Today, a home with them is not considered enhanced. Conversely, the home without them is considered deficient.

Which brings me to real estate (finally). Last week, Toby Boyce wrote an excellent article (and a Carnival favorite) which identified information overload as one of the big paralysis-causing buyer plagues. I am the victim Read more

An Uncivil War

(A Bloodhound Blog/San Diego Home Blog simulcast).

Negotiator: one who arranges for or brings about through conference, discussion, and compromise.

Bully: a blustering browbeating person; especially : one habitually cruel to others who are weaker; a hired ruffian.

As agents, so much of our value to our clients stems from our reputation among peers. As listing agents, pre-sale, we market homes, hold open houses and generally get the word out. As agents representing the buyers, we identify and show properties; we make the introduction. When a buyer identifies a property and it is proffer-the-offer time, however, many agents on both sides of the table consider this a call to arms, time to don the pith helmet of negotiation and browbeat their “opponent” in the name of representation.

What many agents forget is that the parties are not the Blue and Gray on opposite ends of a battlefield, but are real people who have everything in common. You have a side that wants to buy and a side that wants to sell, and the agents’ roles are to bring them together through negotiation of a treaty that satisfies all involved. Ardell DellaLoggia spoke to this last summer and, while I suggested then that the negotiating table scene in her Norman Rockwell portrait was the stuff of fantasy, the underlying argument was dead on.

Steve called my attention this week to a full-page ad in San Diego Magazine taken out by a local agent. It begins well enough, “Good deals can be found, but great deals are negotiated.” But here is the first paragraph:

The real estate market has changed. As an exclusive buyer’s agent in San Diego for the past nine years, I’ve witnessed the evolution first-hand. Given the current market, I firmly believe that lowball offers and strong arm tactics with the seller should be expected from a buyer’s agent. If your present agent is uncomfortable with pressuring the seller due to the fact that someone might not like the offer, come to me.

“Strong arm tactics” and “pressuring the seller”? I bet “trash talking” is among his list of services as well. As an aside, our Read more

Play nice, and NO COMMENTS!

Forgive the absence of links, although I may have to throw in a couple of unreferenced quotes for effect, but my intent is not to fuel a ridiculous “debate”, for lack of a better word (although there are many better words). Anyone who cares about the catalyst for my comments will have to do their own research.

“Antagonize” was a word my children learned at a very young age, as in “Stop antagonizing your sister.” It really is time to stop all of the silliness, and quit antagonizing one another. Like any good mother, there comes a time when you have to ground the children. Greg – Go to your room for using the “M” word. (And like any good mother, I will laugh hysterically when you leave the room, because I really found your wordplay raucously funny). Keith and all of your Housing Panic friends, I am sending you home for behaving badly as well. The term RealtWhore, while considered by you and your friends to be quite clever, is clearly a derogatory remark and very childish. We will do it again when everyone can play nice.

Obviously, what we have here are some very divergent opinions on the real estate market trends. What bothers me the most at this moment, however, is what seems to be the underlying theme: The utter lack of respect many (most) people seem to hold for our profession. And in a perhaps unprecedented blogging moment, I insist that you DO NOT COMMENT ON THIS POST. It’s not that I know and fear that many will disagree with my remarks, but only that I am not looking to pick another playground fight. Consider it my therapy session.

I am truly tired of the sport of Realtor bashing. Here are the promised, unreferenced remarks, all unfortunately real and recent quotes:

(Realtors have a) lack of class, lack of education, lack of intelligence.

I find (the) ‘profession’ and business vile and disgusting in that it pretends to act as a fiduciary for home buyers and is nothing of the sort.

Why do you put your picture on your Blog comments/business cards/bill boards (if Read more

I’m Invited!

When my girls were in their diaper days, their favorite bedtime ritual involved reading Go Dog Go!. For those unfamiliar (under 40), this is an epic tale involving big dogs, little dogs, red dogs and white dogs… you get the picture. This exciting fantasy ramped up to climactic moment when the dogs arrived at The Tree (“to the tree, to the tree”) where they encountered a Big Dog Party! My daughters’ yesteryear squeals of delight could never equal my unbridled exuberance of today when I was invited to Greg’s Dog Party. Well, perhaps I exaggerate, but I am honored nonetheless.

It is no cyber-secret that I have been a huge fan of the Bloodhound Blog from the start, but I met the word of my induction into the dog pound with both enthusiasm and trepidation. I have been blogging for the better part of a year now under my own comfy security blanket. My all-too frequent typos, lapses in posting, and even the occasional absence of discernable meaningful content (too many human-interest installments) have been largely forgiven by my small audience. My tombstone will read “She used and misused too many commas, hyphens and parentheses, and don’t even get us started on those semicolons”! Greg, on the other hand, has created a superior site over a much shorter period of time. Even his trolls are better! I am the first to admit that I am lucky to truly understand half of what he writes, let alone able to allocate enough time to read it all. The man is a machine, and the need for the online dictionary link in my Favorites folder is entirely his doing. That’s the trepidation part.

On the other hand, I am thrilled to be included among his hand-picked group of real estate junkies who, like myself, have a passion for the business. One can only admire their willingness to evaluate, reevaluate and even question our industry and our industry practices in such an honest and unfiltered way. So, consider this my RSVP; I am looking forward to attending the party. Forgive me for being fashionably late with my Read more