I’m standing in line at Starbucks this morning, in dire need of an eggnog latte fix (sinfully delightful, and good for you!). It was readily apparent that the guy in front of me may be the only person left on the planet who has never before ordered a drink at Starbucks. He was the rare and elusive Starbucks Virgin.
And he looked mortified when the girl ahead of him fired off her order:
“I’ll have a venti half-caf triple shot four pump sugar-free vanilla caramel macchiato.”
The barista, full of typical Starbucks holiday cheer — nose ring and all — approaches Mr. New Customer who has been contemplating the menu for the last seven minutes and says, “What can I get for you?”
“Um, I think I just want a cup of coffee. Uh, maybe with some flavor in it??”
“We’ve got vanilla, hazlenut, Irish creme, almond, mint, Valencia, toffee…”
“Uhm, never mind. Can I just get plain old coffee?”
“Do you want short, tall, grande or venti? With or without room?”
“I just want a cup of coffee.”
As I watched this exchange take place, I saw an overwhelmed customer being “helped” by an experienced worker bee. One too busy to truly help this guy through the process of getting what he walked in for.
Granted, the line behind Mr. New Customer was building rapidly. I’m sure Ms. Nose Ring felt compelled to speed this guy through the line and help waiting customers, most of whom probably knew exactly what they wanted.
Mr. New Customer finally got his coffee, and he walked out mumbling and shaking his head. I wouldn’t be surprised if he never sets foot in a Starbucks again.
And so my warped, caffeine deprived brain began to do what it often does — attempt to associate what I’m witnessing to the real estate business.
Connect ordering at Starbucks to buying a home? Are you nuts?
Not really, and it’s not that big a stretch.
Ms. Nose Ring Barista seemed oblivious to the fact that Mr. New Customer was exactly that — a Starbucks virgin. The guy was overwhelmed with everything happening around him. He was afraid of making a mistake and looking Read more