I interviewed Lenn Harley of Homefinders.com, a buyer’s brokerage in Maryland and Virginia (DC suburbs). Lenn is one of the true pioneers in online real estate brokerage. She figured out the power of internet marketing for real estate services while redfin.com’s Glenn Kelman was marketing data servers and zillow.com’s Lloyd Frink was convincing Bill Gates to get into the travel business.
I bring this up not to discredit Messrs. Kelman and Frink but rather to highlight the gutsy business model Lenn pioneered. If Time Magazine dubbed 2006 as the year of “YOU”, then Lenn Harley has been one of “YOUR” facilitators for the past thirteen years.
Lenn, why don’t we start off with a recap of your career. You mentioned that you built your business on “in-house relocations” at a big brokerage then struck it on your own when you discovered the power of the internet.
I was an analyst with the government specializing in FOIA review. Following that, I operated a title company in conjunction with a local law office. When I started real estate practice, I found that I preferred working with buyers, contrary to the 1980’s mantra of list, list, list.
In 1994, I left the mega-broker to practice buyer’s agency. I generated sufficient business for a comfortable income but I was missing the relocation buyers because I didn’t have a “relo” connection. Then, one day with the TV in the background, I heard an interview with an attorney who had a “website”. It was like an epiphany. I thought, “THAT is the way to appeal to relocating home buyers.”
I started to “study” the Internet in mid-1994. In early 1995, I took a few “Introduction to the Internet” courses and by March of 1995, I was ready. I interviewed web design companies and hired one to design a web site for me. I had my first Internet settlement, a civilian army employee relocating from Germany to Andrews AFB in Maryland by the end of the year.
So, it worked?
Brian, I just “love it when a plan comes together”
Were there fears or trepidations or were you confident in your strategy?
There was Read more