There’s always something to howl about.

Author: Brian Brady (page 14 of 27)

Commercial Real Estate Finance Expert
Structured Debt and Equity
Licensed Real Estate Broker in AL, CA, and FL

Generation Jones: Angst Filled Baby Boomers Are A Great Market For Realtors

I started the discussion about “generational” marketing with the controversial article:

The Youth Myth: Why It’s Hip To Be Square in Real Estate Brokerage

In that article, I discussed why the Baby Boomers represented an under-served market for high-tech real estate agents and lenders.  Fascinated by the responses, I started researching more and committed to a series about how to market online to this generation.  Greg Swann and I agreed that this will definitely be a session at Unchained Orlando.

The second part of the series is available on Home Gain Blog:

Baby Boomers Were Not Created Equally

Why did I take a detour to Home Gain? To throw up a big tent.

Here’s an excerpt:

The younger Baby Boomers, or Generation Jones, are a bit different from their older cousins. Born in 1955-1966 and children of “The Silent Generation”, they came of age in the late 70s and early 80s. They were promised a better world, became latch-key kids (from divorce or dual income families), and remember odd and even days at the pump. Live Aid defined this generation.

Barack and Michelle Obama are Jonesers as is Sean Hannity. Their big cultural shift was Carter to Reagan, pension plans to 401-k plans, and Pell Grants to student loans. They listened to KISS, Bruce Springsteen, Tom Petty, and The Beastie Boys; less idealistic, more individualistic. That music represents the feelings of this sub-generation’s view towards life.

The series will be back on BloodhoundBlog and I expect to have 4-5 more installments; we’re just taking a little detour today to invite more people to the party.

Marketing to Baby Boomers:

Part One: The Youth Myth: Why It’s Hip To Be Square in Real Estate Brokerage

Part Two: Baby Boomers Were Not Created Equally

The Youth Myth: Why It’s Hip To Be Square in Real Estate Brokerage

You’re just back from Inman Connect?  Forget everything you heard there.  Chasing the hip, young 18-34 market is great if you’re selling sneakers but could be detrimental to the health of YOUR business for the next 7 years.  Here’s why:

Five reasons why you should avoid the 18-34 year old market for the next 7 years:

1- They ain’t got no money.

2- They don’t trust real estate as an investment.  This demographic believes that real estate is either perpetually overpriced or that it is dangerous.  Some eschewed the asset class, some leveraged it irresponsibly and lost.  It’s not that they don’t trust you because you’re a shady REALTOR, they don’t trust your product.

3- They view you as a functionary.  Your value hasn’t been established to them because they haven’t had good experiences with real estate.  They see you as an over-priced clerk because they watched you make “easy money’ while they chased the overpriced asset.

4- They need a lot of education…lots of it.  Since old is now new (in lending), the young are basically dinosaurs.

5- They really don’t have any “pain”.  They’ll be focusing on mitigating losses rather than maximizing wealth.  Their “pain” is best served by loss mitigation specialists and not wealth maximizers.

So…if that’s true, why the hell are you screwing around on Facebook and Twitter? Because the fastest growing user groups on those two social networks are the cheese, baby…the 45-65 age group.  If you want to sell or finance a lot of homes in the next 7-10 years, look for the baby boomers. Here’s why:

Five reasons the 45-65 market is the ticket to “real estate riches” until 2015:

1- They have the money and they’re getting a truckload more .  Baby boomers are in their peak earning years and are inheriting the largest transference of wealth, in history, as their WW2 generation parents pass away.

2- Boomers LOVE and trust real estate as an investment.  They’ve had great experiences with real estate as an asset class want to own 2 or 3 homes in retirement (this is a group that could buy twice as many properties as their children in the next Read more

Dan Kennedy InfusionSoft Tour: Four Cities in Four Days

If you’re unfamiliar with Dan Kennedy, he’s often referred to as “The Millionaire Maker“.  He cut his teeth as a direct marketing copywriting guru in the 80s, attracted a lot of readers in the 90s, and has built an army of students, this decade, through his Glazer-Kennedy Insider Circle.  His “superconference” had Gene Simmons and Nido Qubein as headline speakers.

InfusionSoft is a CRM on steroids and is used by many of Dan Kennedy’s successful students (among others).  Infusion Software is sponsoring a FREE  “Day with Dan” tour:

Infusionsoft, the leading, fast-growing provider of unique, integrated online/offline marketing, follow-up marketing and customer/prospect relationship management — the only software system ever endorsed by Dan Kennedy, and the one running the Glazer-Kennedy Insider’s Circle business — is sponsoring this 4-city seminar tour as an appreciation gift to our users and, with limited seating*, to other invited guests for three simple reasons: (a) as a meaningful contribution to the community of entrepreneurs in a challenging and uncertain economy; (b) as publicity tour for Mr. Kennedy’s newest books; and (c) as a means of introducing you and other business owners to Infusionsoft. There will be a brief “introduction to the power of Infusionsoft to transform your business into an automated, efficient marketing machine” at the Seminar, however you are under no obligation to participate or accept the offers made. For more information about Infusionsoft in advance of the Seminar, you can visit www.infusionsoft.com. *While the Seminars are open to the public, advance registration is required and no at-the-door admissions without tickets can be permitted. Seating is limited and strictly controlled. Hotel locations will be provided only to confirmed registrants.

Anaheim/LA, CA – 8/5

Chicago, IL – 8/6

New York, NY – 8/7

Orlando, FL – 8/8

If you’re trying to learn some cool marketing ideas, you’ll enjoy one of these seminars.  Sean Purcell and I will be in Anaheim.  If you can’t make one of the seminars, you might view this free e-book called:

The Edge of Success: 9 Building Blocks to Double Your Sales.”

PS:  I have no dog in this hunt other than to hope a few of you enjoy the Read more

Is Hyper-Transparency A Cover For Mediocrity ?

Which one of these loans is better?

A- Loan docs at 6.5% with 1 point cost, disclosed at 6.5% with 1 point cost 30 days earlier…OR…

B- Loan docs at 6.5% with 1 point cost, disclosed at 6.25% with 1 point cost, 30 days earlier,  but the originating broker negotiated the 1 point cost before application ?

There is more than one correct answer:

If you said A, you appreciate integrity of expertise and execution. You understand that the originating broker stuck her neck out at quote time and delivered on her promise, regardless of the changes in underwriting and market fluctuation.  She assumed the interest rate risk and underwriting risk of the loan after reviewing a borrower’s application, supporting documentation,  and credit report.  She may have earned an extra .5% by properly executing the rate lock (because she subscribes to MBS pricing)

If you said B, you appreciate the integrity of hyper-transparency in lending.  While the originating broker may have made some mistakes in lock execution and underwriting analysis, he did act in the borrower’s best interest and collected only what he negotiated.

If you said that neither were acceptable, you probably haven’t had a transaction close in the past 8 months.

Which will you choose as the better customer experience?

Localism.com’s Top Management Address Active Rain Member Concerns

Jonathan Washburn and Bob Stewart were my guests on a 45 minute interview about the new Localism.com:

1- Bob Stewart gave us an overview of the new Localism site and described its stated purpose.

2- Jon Washburn explained the history of the Localism portal and how polling the Active Rain community led to the decision to repurpose the portal as a hyper-local community interest site.

3- Opportunities for community evangelism were discussed along with practical ideas about how existing Active Rain members might benefit.

4- The sponsored community issue as well as “Top Neighbors” placement were explained.

5- Jon Washburn explained basic SEO strategy.

6- Bob Stewart discussed how the SEO strategy will be coupled with search engine marketing to draw consumers to the site.

7- Jon Washburn answered the BIG question; “Will he sell Localism or Active Rain ?”

The interview is about 45 minutes long and is perfect to download to your iPod, for your evening workout.

Download/Listen to the Localism.com interview here

Localism.com: It’s Not Just For Surfers

I remember when ActiveRain.com released its Localism.com portal.  SoCal surfin’ REALTOR dude, Rory Siems commented that he thought “Localism” was a term surfers used for defending their beach from “kooks“.  While Localism is not a surfing site, the principle of “protecting your turf” is alive and well for local real estate professionals.

Bloodhound colleague Michele DeRepegny vented her frustrations with the new site:

But this morning I’m feeling a little nauseous after the much anticipated revamp of Localism, The redesign is neutral and simple, with a few twists in navigation still needed.   I would have rather paid for an “outside blog” than purchased “communities“.  Maybe buying the way to the top as a community sponsor will actually reduce some of the crud posting just for points, but right now I’m having very mixed feelings about continuing to drink the Kool Aid.  Maybe I just need sleep.

I was privy to a pre-release tour so I know why they whitewashed the design.  The concept is that Localism isn’t just about real estate anymore.  It’s designed as a national host for thousands of hyper-local communities.  Membership is free and available to anybody in the community, including non-real estate related businesses.  The white washing was done to draw the readers to the user-generated content rather than an appealing design.  Community sponsorship is available to any business and quality content providers are rewarded with featured status on the pages.

Navigation is cumbersome but the site is in its infancy.  The designers are trying to create a sense of “stickiness” where the users are drawn to deep local content, be it pictures, video, or text.  They have some glitches but they should work it out.

The main feature of the site is that content will be edited for quality.  Active Rain hired editors to determine what user-generated content will be quality and what should be buried in the bowels of the server.  The intended result?  A sticky site about “your town”, for “your neighbors”, sponsored by “your Rotarians (local businesses).

Greg Swann feels it might be a SEO play:

What does it portend for you? For one thing, dumbstunt SEO plays like Localism are doomed. Read more

IndyMac Bank To Close?

Depositors are fleeing because legislators are pressing.

But depositors may have been spooked by a letter late last week from Sen. Charles E. Schumer (D-N.Y.) to the Federal Deposit Insurance Corp., the Office of Thrift Supervision and the Federal Home Loan Bank of San Francisco, saying he was “concerned that IndyMac’s financial deterioration poses significant risks to both taxpayers and borrowers.”

IndyMac Bank is shrinking.  From their corporate blog:

As a result of the above, we have made the difficult decision, effective July 7, 2008, that we will no longer accept any new loan submissions or rate locks in our retail and wholesale forward mortgage lending channels, except for our servicing retention channel. We plan to honor all of our existing rate-locked loans and will continue to fund these loans in the coming weeks. While the managers and employees in these units have worked incredibly hard, these units are not currently profitable due to the continuing erosion of the housing and mortgage markets. At the same time, these operations take up significant balance sheet capacity and “feed” growth in the servicing asset, an asset we need to shrink given its size relative to our existing capital.

Damn !  Another good bunch of people jobless.

This isn’t the big one.  Expect a BIG bank to go belly up later this year.  I’m completely guessing but my money would be on WaMu or Wachovia.

Yankee Doodle Dog: This weekend only, tickets for the BloodhoundBlog Orlando Unchained Social Media Marketing event are only $99

“It’s deja-vu all over again,” said Yogi Berra.

Yogi was referring to the multiple World Series rings he collected as a Yankee. For me, deja-vu is the grassroots campaign to kick-off the next BloodhoundBlog Unchained Social Media Marketing Conference, on November 7, 2008, in Orlando, FL.

Like Yogi, I take particular delight in this challenge. Unchained Phoenix was our first World Series victory. Many Unchained graduates tell us it was a four-game sweep.   Our challenge now is to RETAIN the championship.   The road to victory starts tonight.

What might you expect from the BloodhoundBlog Unchained Social Media Marketing Conference in Orlando?   Ask our newly commissioned guerrillas, on the front lines, if  what they learned in Phoenix is working.

Here’s Christine Beaur-Mortezaie’s take:

For the last couple of months I’ve enjoyed being a BloodHoundBlog spectator. Just keeping up with these prolific and interesting writers is a job, rewarding, but quite a job. I still can’t figure out how to carve out time for web 2.o.   I have been way too busy harnessing time for deals  that are generating income now but BHB and all its talented contributors have brought a breath of fresh air to my stale world.

I’ve been in real estate for 5 years and no one, except for Laurie Manny, whom I had the good fortune to meet recently in the Long Beach office, has ever challenged me to think beyond the tip of my nose. So break the mold! What a far-fetched idea! The modus operandi had been “Do as I have ALWAYS done and YOU TOO will be successful” and YOU TOO will be at the same place… chained in 20 years…

I had to attend BHB Unchained in Phoenix. Lucky me! At Unchained was the most phenomenal group of people, with such diverse personalities, talents and experiences. What made the conference so fabulous, beyond the presentations, was the continual sharing and exchange between presenters and attendees, table partners and neighbors, lunch companions and the water cooler cohorts. There was no right or wrong, just opinions – sometimes strong, and opportunities to share and learn. Quite different from what I had Read more

Farewell Countrywide: How The Bank of America Merger Will Keep Wells Fargo As The Mortgage Origination Leader

WARNING!  Long commentary about the Bank of America/ Countrywide merger ahead:

Bank of America Press Release from July 1, 2008 (italicized) with my commentary:

CHARLOTTE, N.C., July 1 /PRNewswire/ — Bank of America Corporation today completed its purchase of Countrywide Financial Corp. to create the nation’s leading mortgage originator and servicer.

Bank of America will focus on responsible home lending, serving as a reliable source of mortgages for the American consumer. Bank of America also will assist new and existing customers with selecting the right product to meet their needs.

Bank of America fires a proactive shot with this statement to exempt its originators from proposed national registration and licensing.  I think they’ll get the exemption.  I predicted that the merger/rescue of CFC would be brokered by Ben Bernanke and that BAC would call in its chit, one day.  Expect BAC to lead the borrower suitability trend.  By setting itself up as the “leader” they can effectively eliminate competition by crying that the “innovative mortgage products” just aren’t suitable for Ma and Pa.  This paternalistic approach will work for the next 2-3 years and BAC will have an unfair competitive advantage by fiat….but, they’ll blow it.

“Mortgages are one of the three main cornerstone consumer financial products along with deposits and credit cards,” said Bank of America Chairman and Chief Executive Officer Kenneth D. Lewis. “This purchase significantly increases Bank of America’s market share in consumer real estate, and as our companies combine, we believe Bank of America will benefit from excellent systems and a broad distribution network that will offer more ways to meet our customers’ credit needs.”

BA management are bankers, not mortgage bankers.  It helps that mortgage bankers are a profession akin to drug dealers and pimps today.    Public perception will be that the mortgage bankers blew up the economy and that the bankers can save it.  Wells Fargo (a mortgage banking firm DISGUISED as a bank) will quietly steal MORE market share in the retail and wholesale mortgage origination market.

As previously announced in April, Bank of America plans to offer the following types of first-lien mortgages: conforming loans underwritten to standard guidelines of Read more

How Can The San Diego Union Tribune Compete Against Bloggers? Build SDBackyard.com and Invite Them To Contribute

SD Backyard.com is the San Diego Union Tribune’s answer to competition from citizen journalists.   I get the majority of my news from the internet but the local fishwrap does a nice job on the obituaries.  I’m a serial obituary reader (I love people) so the U-T is my Sunday companion on the beach.

I damn near jumped off the blanket this afternoon!

This mainstream medium invited the bloggers into the big tent.  Editor and Publisher magazine reports:

The paper plans to reverse publish some of the content of sdBackyard into community publications.

“sdBackyard.com embraces the growing trends of user-generated content and social media by giving users the tools to create and share content online, with the added benefit of reverse publishing some content into a print product,” George Bonaros, marketing director for the Union-Tribune, said in a statement. “The unique geographic targeting allows small businesses, nonprofit organizations, clubs, and other community groups opportunities to promote themselves in print and online.”

Maybe it’s a content grab but I think the quid pro quo is more than tilted to a business blogger.  Needless to say, I set up a profile, uploaded a ton of video content from Bloodhound Unchained, published a blog post, and keyworded everything.  Like Home Gain Blog, the platform will be shared with the established, stronger home website (in this case, SignOnSanDiego.com) so the “find-ability” via SERPs should be strong in 3-6 months.

It’s too early to tell if the “Community Editors” will go overboard by limiting content but I’m enthused about the possibility SDBackyard.com offers.  Oh, here’s the other cool part; it’s free ! If you thought about building a hyper-local weblog, this very well may be the platform you seek (as long as you back up the content).  I expect that I’ll see Don Reedy in Oceanside, Sean Purcell in La Mesa, Kris Berg in Scripps Ranch, Jeff Brown talking about investment real estate, and Dan Melson talking about mortgages, in the not too distant future.

This is a new project and I’ll be reporting back how the mainstream media embraces its local citizen journalists.  The courtship was painless; let’s see how the marriage proceeds.

Happy Birthday Bloodhound Blog

Bloodhound Blog is two years old tonight.  Congratulations to all the Bloodhounds.  Here’s a little something from the archives to demonstrate my  improvidence:

How can this development persist in a real estate market that all experts predict to plunge? The simple answer is that demographics are on California’s side:

1- Population still grows here statewide at a 1.5% annual clip. Now that may seem like anemic percentage growth compared to Nevada and Arizona but look at the astounding number of people moving to the Golden State. California enjoys a net gain of some 700,000 people each year.

2- There is a housing shortage in California. The affordability index may not be an applicable measure moving forward.

3- California employment is holding steady, in fact, a net gain of higher paying jobs are coming into the state. Why? California has high taxes and is hardly business friendly. Businesses want to be near the huge consumer base (the fifth largest economy in the world) that are California residents.

4- People would rather live in California than Buffalo.

Oops. I was bit early with the recovery prediction.

Congrats Greg and Cathleen.

Housing Rescue Plan Passes Senate Smell Test

Ever see what you thought was a pragmatic idea bastardized?  I’m no politician but I love throwing mock legislation up to the Bloodhound Congress.  If you’ve ever watched C-SPAN, The Bloodhound Congress resembles The British Parliament much more than our domestic legislative body.  Boos, hisses, and cheers abound in the rough and tumble world we live in.

I wouldn’t have it any other way. Madames Porter and Schlicke and Messrs. Kerr, Purcell, Ashby, and Johnson keep me honest and get the old grey matter working.  As Bloodhound Blog approaches its second birthday, I salute the folks who really make it such a special place for me; The Bloodhound Congress.

Y’all remember this plea to Senator Dodd to leave well enough alone?

I oppose individual originator licensing in its proposed form. It doesn’t demonstrate true expertise and might induce a false sense of security to the consumer. This very act may very well damage the consumer by perpetuating the adolescent approach to financial planning the average American exhibits. It transfers the responsibility of prudent money management from the consumer to the license issuing body; sadly, those bodies are not up to the task.

I made the mistake of giving The Distinguished Chairman an inch:

I am recommending a NASD-type licensing model, with comprehensive education and testing standards. Originators should have education in financial planning, loan programs, and consumer suitability- that license will look a lot like a Series 7, General Securities Representative. Loan Processors should be proficient in loan programs and suitability, like the Series 6 license for mutual funds and variable annuities. Finally, managers and underwriters should have supervisory jurisdiction like the Series 24, General Securities Principal license. These licenses should be required for any and all participants, regardless of their employing company, and include federally-chartered banks. The effect will be higher costs to the consumer but expertise has its price.

Be careful what you ask; you might get exactly what you want.  Good Grief!  I didn’t really MEAN it!

This one riled everyone up. I reversed course and recommended yet another bailout.  I actually thought this was a pretty cool idea, exposing the Social Security system as Read more

Inmanically Incorrect: Vendors Are Tools

I think a little bit differently about marketing than Greg Swann does.  Not much, but we’re of slightly different mindsets.  I’m not scared to call a name a lead, a voice on the phone a prospect, a loan applicant a borrower, and a funded loan recipient a client.  I KNOW they’re people because I’ve always treated them as people. I don’t need a rip off of a Nike ad to tell me that.   Ain’t nuttin’ original about treating people who inquire about your services with respect;  Sister Brigid taught me that back in 1972.

Greg and I think a bit differently about vendors, also. While Greg envisions a world without vendors, I see them as a necessary evil.  My goal is to maximize the necessary (efficacy) while reducing the evil (money paid).  The problem with the whole vendor/practitioner relationship is that practitioners are looking for the little purple pill; the shortcut.  That’s what the charlatans prey upon.

We talked about this at Unchained. Mary McKnight taught us how the fish can find your bait,  Louis Cammarosano gave us a demonstration about how to cast our nets,  Steve Hundley taught us how to hook them, and Ron Cates taught us how to prepare them so that they’re edible. Moreover, David Gibbons taught us where the schools of fish are swimming so that you’re better prepared for the next big expedition.

All of them…”vendors”. Vendors inasmuch as they insert themselves in between the practitioner and the customer and get paid for it. They get paid for it because they deliver hungry people to your restaurant for less money than it would cost to do yourself.

Should Greg’s utopian prayer of zero acquisition cost be a virtue? Of course.  We should all strive for utopia.  His message, if I’m not mistaken, is that the brave new world is building pressure behind the dammed chokepoints so that the chokepoints have to evaluate their efficacy.  The smart ones are evolving their models to increase their efficacy while the irrelevant proclaim that we practitioners are all idiots.

Wanna know how I know this? I watched them call you “glorified delivery people, gatherers Read more

Redefining Mortgage Disclosure

Jeff Corbett announced that he launched Ratespeed this week:

What is it? An anonymous, automated, transparent, mortgage program and interest rate pricing pre-qualification Search Engine widget, thingy.


Why is this important? For the first time anyone can transparently access wholesale direct mortgage interest rates and program quotes without having to talk to a licensed mortgage professional first. Yep, this is important to a lot of people.

I”ve been thinking about how to improve a mortgage shopping experience for consumers and am enthralled with both Jeff’s offering and the Zillow Mortgage Marketplace. Both platforms are trying to better display information to consumers about loan terms. Zillow approaches it from a “live market” while Jeff Corbett focuses his efforts on yield spread premium.

I think the answer lies in a combination of a suggestion Todd Carpenter made, about eliminating all yield spread premium disclosure, and the Bank of America No Fee Plus Mortgage. I demonstrated how the No Fee Plus Mortgage was no real bargain today, after I visited my bank.

There is an answer. Isolate one variable; rate. Make loan originators guarantee all third-party fees, as well as their fees, when quoting mortgage terms. ABN-AMRO (now Citigroup) tried this some 3-4 years ago when they offered the “Guaranteed One Fee Mortgage“. When you do a side-by-side comparison with rates and loan programs matched up, you’ll get a true cost of credit if the originator is required to manage the closing costs and disclose them as one fee.

Banks or brokers will only disclose two things to the consumer: rate and one fee. It would be stupendously simple to understand.

Zillow Mortgage Must Verify Consumers To Become A Marketplace

Mike Mueller is leaving the Zillow Mortgage Marketplace. A poor consumer performance review drove him to do just that.

From the consumer review on Zillow Mortgage:

Rating: 1 / 5
Comment: I asked for conforming quote, got sent jumbo quote with huge fees. I even specifically noted the request in the ‘notes’ section due to the newly raised conforming loan limits. If a lender cannot start off paying attention to the customer’s needs there’s no reason to go further.
Reviewer: srg418

Is Mike a crybaby? Hardly. Mike Mueller’s one of the real pros out here and that’s what has me worried about Zillow’s mortgage offering. In their effort to be consumer-centric, they are forgetting that the the “truth” lies in a lender’s opinion of the borrower. If the truth (in this case) is the loan terms, then why are we letting consumers wreck lender’s reputations for delivering it?

Mike delivered the unpalatable news that the “new” jumbo conforming rates were different from the conforming rates. I did that about two months ago to a customer and was equally admonished for my “deceitful tricks”…until the customer started applying for loans. Fortunately, the customer was fair-minded enough to tell me that he funded his conforming-jumbo loan with another lender…at a higher rate than I quoted him. Nobody won- he paid more and I lost money because of his inability to deal with the reality of mortgage guidelines.

The problem lies with the one-way mirror used on Zillow Mortgage Marketplace. Like a perp in an interview room, mortgage professionals are criticized by consumers with predetermined bias. It is the bias of “needing to be correct” that stems from an inadequacy to deal with the truth. That sort of bias convicted Ruben Carter and I’m afraid that it hung Mike Mueller as well. Now, Mike won his case on appeal and fortunately it didn’t take 22 years for the truth to come out. From David G, in the comments thread:

I’ve deleted the review. Borrowers on Zillow can only rate lenders that they’ve worked with but I must Read more