I remember one day back in early 1974. I was sittin’ at my desk, a 22 year old pondering the future, as it was the first full time day after being part time since a teenager. We were in a recession, but I had less than a clue what that was. It was about six weeks ’till I was to be married, and I needed to figure out what to do no later than 4:30 PM yesterday afternoon.
As the son of the boss I had no dearth of available mentors. Hell, he spawned more successful new brokerages from 1964-75 than almost any two companies. Back in the period 1964-70 his East San Diego office was akin to the freakin’ ’27 Yankees for Heaven’s sake. Problem was, most of ’em were busy runnin’ their own firms now. Dad had hung up the semi-permanent Gone Golfin’ sign on his office door. He’d downsized from six offices plus an escrow to one office and no escrow.
What was left? Me, and the 8-10 loyal agents for whom he’d kept that lone remaining office open. So I started calling the OldSchool guys who’d mentored me as a snot-nosed teen who knew everything (not a damned thing). A couple hours later I was faced with a dilemma. Though the flavor of their advice had differed slightly, the crux had been the same — work harder than you ever have at anything, and see more people who can tell ya to ‘go to hell’ than the other guy. Lord only knows what magic elixir I was expecting them to serve up, but that certainly wasn’t it.
Of course, of all the agents who knew the generic answer before asking the question, I’d been given that answer countless times. Why even ask then? Cuz it’s human nature to want the easy way, when, paradoxically, the easy way is only easy to understand — not necessarily to execute. Lookin’ back, I guess a 22 year old searchin’ for the EasyButton isn’t exactly unique.
I got tired of hangin’ with the leftovers from a bygone era, and moved my license, with Dad’s encouragement, to a two-horse operation called King Milligan Real Estate. And yeah, King was his real name, from Ohio no less — a sixth generation son of a farmer — who WAS NOT gonna farm. He knew who Dad was, and my background. He said he’d take me on if I did exactly what he told me to do. I signed up.
King was one of the wisest, kindest, and goofiest guy I’d met in the business. Did I say goofy? Not only in personality, but looks. He made Homer Simpson look like George Clooney. He’d raised the first three of his six kids selling vacuum cleaners door to door. That’s a salesman. Folks loved him after knowing him for 10 minutes. He was possibly the least pretentious guy I’ve ever had the privilege to have know so well. He was also one of the five finest men I’ve ever had to honor to have known well.
His work ethic would’ve made Calvin blush.
He taught me so much. But the most valuable lesson he may have beat into my 20-something pea brain was that a poor plan executed with the single-mindedness of a dog with a bone, will generate far better results than no plan, or worse, a great plan not married to action.
Imagine how a 1970’s Sears appliance salesman dressed, and that was King. A Penny’s short sleeved shirt with a clip-on tie. Everybody dressed better than King, yet most couldn’t carry his jock when it came to producing listings and sales outa nothing more than his decision to make it so. He raised six kids and built two fine homes being his goofy self, executing the principles he would, for two of the luckiest years of my life, teach me.
For instance, one day he took me out with him to a randomly selected neighborhood. He was gonna show me how to knock doors to get listings. Yeah, sure King. Son of a bitch if he didn’t end up gettin’ a listing AND a sale from that one two hour walk, while talkin’ to complete strangers — mostly just laughin’ ‘n scratchin’.
Folks who say that can’t be done today are so full of **it their eyes must be brown. But, I’ve learned not to pound that subject too much, as folks get pissed when confronted with why they don’t/won’t do stuff like that — and no, it’s not cuz they’re kickin’ such major ass online. What a joke THAT is for most, but a different post for sure. They won’t do that kinda lead generation for one major reason — their tender little ego/psyche can’t deal with the remote chance of rejection of any kind, so they avoid it like they do the plague.
King? His plan was to talk with as many folks a day as he could. It didn’t matter to him how or where, just that the conversations took place — in great numbers. He cold called, knocked doors, did the expired listing thing, sent out hand written letters, and anything else he could think of. Wanna know how obsessed he was about it? His office was located in a regional mall — in a blue collar area. Once a week he’d ‘door knock’ the damn stores themselves. He listed or sold homes from those visits all the time. He made money doin’ things most brokers/agents would dismiss outa hand as a waste of time.
How effective was his mentoring? From roughly June of ’74 through August of ’76 I not only survived the two year recession gripping the country, I thrived. The only reason I left him, with his typical enthusiastic encouragement, was because I’d tired of the subjectivity of listing/selling homes, and longed for the investment side of the business. He completely agreed. In fact, he often said he thought of my time with him as my two year basic training course.
What a wise and selfless man he was.
King Milligan was a giant. To coin an oxymoronic phrase, he was a stealthy icon. Nobody came close to teaching me more than he did about what we do. It was hands on, no messin’ around, and never failed to produce the intended results. Though King died a while back, his stamp on me is permanent. He took me when I was a virtual blank chalkboard and wrote in the permanency of timeless principles. If I leave any legacy at all, I’d love it to be similar to King’s — a lofty goal if ever there was one.
I miss him.
Chris Johnson says:
>>— their tender little ego/psyche can’t deal with the remote chance of rejection of any kind, so they avoid it like they do the plague.
2.0 tools only work when you have 1.0 balls.
May 16, 2010 — 11:11 am
Jeff Brown says:
You’re a fool if you don’t copyright that.
May 16, 2010 — 11:13 am
Chris Johnson says:
I think John Kruk would have first dibs.
May 16, 2010 — 11:25 am
Jeff Brown says:
Geez, lose one ball and you’re never forgotten.
May 16, 2010 — 11:33 am
Ken brand says:
Long Live The King.
Steve Jubin (Sales Manager) was a mentor for me. 1978, Tarbell Realtors in Clairemont, SD. He wasn’t the King, but he was a Prince. I was 22, 2 years out of the Army and I knew how to take orders. Not sales-orders, but orders like in your story…orders like, “you will do this. Ken, we’re going door knocking”. So we did, and I took my first listing. Mrs Lobianco, selling her home to move closer to her kids, she was a 72 year old widow. After closing I asked her why she chose me, she said, I seemed like a nice boy and anyone who knocks doors is a hard worker. I kid you not, I’ll never forget it.
Thanks for the reminder, after all is said, doing is the difference.
Cheers.
May 16, 2010 — 3:04 pm
Jeff Brown says:
Ken — I was in that office more than a few times. Haven’t heard the name, Tarbell in quite awhile.
The stories from those days when everything we did was new, are fun to remember, and a little sad, too.
May 16, 2010 — 6:19 pm
Sean Purcell says:
Damn, that’s a good post Jeff. Makes me wish sometimes we could just push a button and have a big do-over. I’d have spent a lot more time with someone like the King… or you.
BTW, I think Ken sums up your philosophy nicely: “When all is said and done… a lot more is usually said than done.”
May 17, 2010 — 9:36 am
Jeff Brown says:
Sean — Betcha years from now there’ll be a lotta agents wishin’ they’d paid more attention to that ‘Sean guy’ they met at the Board. 🙂
…I think Ken sums up your philosophy nicely: “When all is said and done… a lot more is usually said than done.”
I think that’s truer today than it’s ever been. As ultimately net positive as the internet is, wannabes have proven to be excellent governors on what’s real, what works, and the journey to the truth.
May 17, 2010 — 9:54 am
jeffrey gordon says:
Hey, I don’t know about you boys, but losing a nut for most men is probably not a favorable event–i.e. likely to not be forgotten by the loser nor anyone who knows him.
Jeff, you must have been appreciated by your ole man and King, I can imagine they suffered through a lot of wannabes over the years and probably reluctantly took on anyone new to the business.
I remember being trained by Connecticut General in professional selling==many concepts were foreign to me the finance grad etc.==learning a sales funnel and the need to seek any opportunity to provide service to a potential client and begin to prove I was valuable and could be trusted to advise a client on sensitive financial matters were drilled into us for the first six months in the business while we were paid a small stipend.
I think real estate sales misses the boat by bringing in so many agents and never really training them, but rather seeing them as tenants of desk space and watching them fail in huge numbers.
thanks for the story, reminds me of my pops, few words, lots of action!
jeffrey gordon
May 18, 2010 — 1:37 pm
Jeff Brown says:
Agreed Jeffrey — The problem though, is that the ‘fill the office with bodies’ approach was successful for years.
Dad refused that approach. You worked hard, did it his way, and were honest, or you were a distant memory. He simply refused to suffer wannabes. He much preferred wanna-dos. 🙂
May 18, 2010 — 3:16 pm