Just because I write on Bloodhound, doesn’t mean I have a big mouth… Or does it? Either way, when I’m with clients I try to do more listening than talking. I can’t help them if I don’t know what they are thinking.
I enjoy working with young clients. I love the energy, the enthusiasm, the optimism. It doesn’t matter how experienced they are at buying property, it’s their youthfulness that is so fun to be around. We establish a rapport quickly, and my blog helps with that. I’m told by these clients that they read my blog, so they know they can trust me. Older clients don’t read my blog- they find me elsewhere- so the trust is slower in coming. The agent/client relationship is much more solid at a faster pace with blog readers.
Yesterday I spent a glorious fall day walking acreage with a young couple from out of town. We have been emailing and phone calling for about two months now. They were in town in September to look at property, but I was at BlogWorld. A colleague was kind enough to jump in and show them around, but the couple and I missed the chance to look each other in the eyes, shake hands, size each other up, all those physical things that happen in a face-to-face meeting.
They decided they wanted to look at acreage, farmland. They have some farming experience in Europe, and Mom farms and Mom will be spending time with them here. Mom wants a farm. They were coming to town this weekend and we found some properties that met their criteria, set up the appointments. Oh and by the way, Mom is here, so she’ll be coming.
This sometimes happens with young clients. Mom and Dad, my generation or older, have some experience with real estate, and real estate agents. They are in town, so either they are coming along to make sure their babies are not getting ripped off, or they are coming along to give real advice and a second opinion.
Always, I get prepped from the daughters: “My mom is coming along. I have to warn you that she’s a bit crazy.” I find it interesting that so many daughter’s describe their mothers as “crazy”. As the mother of a daughter, a teenage daughter, I think it’s highly possible that I’m described that way. I know I feel that way occasionally and oddly enough my daughter is often present during those times. I’m grateful for the head’s up though, because what it really tells me is that both mom and daughter have strong opinions, which means it’s time for me to shut up.
So I do.
I grew up with brothers. I can step aside and let a female be the Queen Bee. If the property needs the Mom Seal of Approval, then fine with me. I allow Mom to share her experience and knowledge, answer questions when asked, take copious notes when warranted. And I always find out that Mom is just a Mom- not a raving lunatic, not a crazy person, not some maniac who somehow managed to pull her thoughts together just long enough to raise the daughter before succumbing to the insanity that has been lurking below the surface for the past 22 years. No. Crazy Mom is simply a woman who raised her daughter to have an opinion and voice it when she felt the need.
It’s the end of the day. Seven hours of walking farm fields, creeks, and overgrown bramble; our boots are coated in mud, the spare burr hitchhiking on our jeans. We are tired, but happy. Goals were met, questions were answered, decisions were made. And strangely enough, Mom didn’t need the straight jacket after all.
Hand shakes and “Pleasure to meet you”s all around. Mom smiles a genuine smile, leans close to me, grasps my arm and whispers “I know you will take care of them”. And there it is. Crazy Mom was unable to contain herself any longer. Listen to her talk! Who understands what she babbles on about?
Well. I do, beloved Daughter. I do.
Steve Brack says:
Teri, thank you for depicting a beautifully human moment. You’ve tapped into the essential truth of that experience: You weren’t selling them a house, you were fulfilling a visualization of life that the daughter had envisioned long before she met you (or even her husband) — a visualization of life that her mother had even before she began raising a daughter.
Everything else is mere detail, but this: A home either fits the client’s vision like a piece into a jigsaw puzzle, or it doesn’t.
I’ve seen homes that fit my vision, but fear has held me back. My lease is up in June, and I hope to have the courage to buy my first home at that point.
October 26, 2008 — 8:31 am
Teri Lussier says:
Hey Steve!
Thanks for commenting, and your kind words.
>You werenโt selling them a house, you were fulfilling a visualization of life that the daughter had envisioned long before she met you (or even her husband) โ a visualization of life that her mother had even before she began raising a daughter.
You understand real estate more than you think you do. ๐
And, don’t ever let fear hold you back. Read this blog (or read my blog- shameless self-promo) and you can understand the nuts and bolts you need to make a decision you are comfortable with.
See you later!
October 26, 2008 — 10:08 am
Greg Swann says:
> โI know you will take care of themโ
Gorgeous…
October 26, 2008 — 12:48 pm
Dan Connolly says:
Hmm I posted this yesterday and it didn’t ever show up!
Great post Teri! It is refreshing to see an uplifting post , there has been so much doom and gloom posting on all forums lately.
October 27, 2008 — 2:46 pm
Teri Lussier says:
Thanks Dan!
Friday p.m. I felt that doom and gloom- seriously sad. And I thought I was getting the flu. Not looking forward to stomping around the mud, the weather report called for cold and rain.
The day turned out to be just what I needed to shake off the blues. I thought someone else could probably use that story as well. ๐
October 27, 2008 — 6:14 pm
Judy Orr says:
Teri, a recent couple I worked with (30 somethings) were relocating to IL from CA. His Mom lives in Chicago. He gave me the same warning, although I don’t think he used the word crazy. I think he said, with the perfect hesitation, that she was “special.”
I’m also glad he prepared me because I did let her do the talking and I tried to stay out of the way when she and her husband came for a 2nd opinion.
Sometimes we need to take a step back and only then are we not considered the enemy, although she did tell him not to act excited about the house in front of me. I told him that I’m working for them. Of course, he and his wife knew that but Mom must just be distrustful of real estate agents!
October 30, 2008 — 8:50 pm
Teri Lussier says:
Hi Judy-
>Mom must just be distrustful of real estate agents!
I’ve passed the Parent Seal of Approval by not being a salesperson. By showing the parents, just like you, that I work for the buyer. They become relaxed and know that I truly am working in their best interest.
I once had a dad tell me that I was different from any other Realtor he’d met, and the end of that meeting was the same as above- “I know they are in good hands” or some such thing. I don’t need Mom’s approval, but it does help. ๐
October 31, 2008 — 7:49 am