Bob and I opened our own office, Bob Taylor Properties, Inc. in 2000. Good friend and friendly competitor Dan Jordinelli had already opened his own office, Jordinelli and Associates, in 1986. I like to think that over the years both offices have built up some recognition and respect.
A few weeks ago, Dan approached us with a proposal. Dan wants to close his office and join us. He wants to get back in the field and do what he loves: Sell real estate. Oh, and some of his agents want to come along.
So, as the global financial markets are collapsing, amidst this ruin of all space, shattered glass and toppling masonry, I’ve been rather preoccupied with the notion of creating a local, independent, powerhouse brokerage in Northeast Los Angeles, in this new, post-bail-out era of real estate.
I’ve read all Sean Purcell’s posts here, here, here, and here all Mike Farmer’s posts here, here, here, here, here, and here. But, in the end, while the new models and structures suggested are very intriguing, I decided on a simple, basic, traditional commission split model. Agent gets XX%. Company gets XX%.
Branding? I have no concern over agents designing their own logos, their own business cards with their color schemes, and running their own businesses in a way that works for them. I want only core concept associated with my company: Excellence. I want our people recognized as the most knowledgeable and most competent.
However, there is one area where I do want to impose some structure: The taking and marketing of listings. Marketing a listing as Greg demonstrates in http://www.abetterlisting.com is a definable, perfectible praxis. No matter which agent in the company they list with, I want sellers to know they can expect proper pricing, good preparation and presentation, good photography, a custom web-site, custom signage.
Meanwhile, there are practical and pragmatic issues to address. I usually identify myself as a “high-functioning hoarder” so the process of making room for several new people in the office has been interesting. My Ebay/Etsy photo studio, the giant screen TV and Bob’s exercise equipment are now all artfully arranged in one room of our building. Old files and excess furnishings have been hauled to a Public Storage unit.
I even printed a sign for the office refrigerator door “Any open package, can, or bottle containing partially consumed food or beverage items remaining in the refrigerator for more than 48 hours will be removed and discarded.”
Sean Purcell says:
Cheryl,
Thank you for mentioning my previous ideas on this subject. It is one thing to theorize but quite another to actually smash atoms. I hope you will keep us informed as to how your firm develops.
I do have a question for you with regard to the standard model you have chosen and it is the same question that initiated by own ideas on the subject:
October 12, 2008 — 8:58 am
Cheryl Johnson says:
Sean: I asked myself this and one word I came up with was: Infrastructure … For some agents infrastructure may be a desk or a cubicle, for others it might be systems or methods …..
October 12, 2008 — 9:07 am
Brian Brady says:
CJ:
I think you bring a whole lot more than infrastructure. Your online marketing ideas are excellent and you’re willing to take reasonable risks to advance your business. Your agents would do well to watch and implement the ideas you promote.
Keep talking about this case study; you’re making history
October 12, 2008 — 10:39 am
Al Donohue | Ridgewood Real Estate Guy says:
Cheryl,
I read this post with great interest. I am also an owner of a small brokerage.
I was hoping to pick your brain a bit. I love your idea on focusing on having a predictable, repeatable marketing plan for your firm – regardless of who the listing agent is. I would like to try to implement this idea but many of the things that I do to market my own listings have a fee associated with them (virtual tours, feedback systems, 800#’s, etc.). I don’t think my firm can shoulder the cost of these systems for every agent and I know many of the agents would not want to pay for these extras themselves. How do you handle this?
Good luck with your new agents.
-Al
October 12, 2008 — 2:20 pm
Eric Blackwell says:
Cheryl;
First off. CONGRATS!
Secondly about Sean’s question. (and I think it was a good one.) You bring a TON more to the table than infrastructure. I am totally with Brian on that. If your agents are smart, they will tap your experience and grow right alongside you. (Admittedly, they will be a step behind da Blogmother 😉 ).
Another thought on this. When taking over someone else’s business, you only have limited information about the attitudes, productivity, and whether the agents will like you or you them. A straight split might well be the easiest way to “shack up” (so to speak…)
Either way, I wish you the best and am looking forward to updates!
Eric
October 12, 2008 — 2:21 pm