So How Does Your Lender View You As A Customer?

by Doug Quance

Associate Broker

Author website

If Your Lender Is Countrywide – This Telling Email Might Give You An Idea

This email is being circulated on the web… I cannot verify its authenticity or content, so until it can be confirmed, take it with a grain of proverbial salt.

A Real Countrywide Email From the Office of Angelo Mozilo – Email Below Calls Homeowner Disgusting
By Moe Bedard on May 20th, 2008

It isn’t every day that you get to see behind the scenes of the housing and mortgage crisis. Mainstream media usually tells the same homeowner story of pain and suffering and then the “made up” stories from the lenders and servicers who are masters of deception and lip service.

Here is an email that was forwarded to me by a Countrywide Home Loans borrower named Don Bailey. Don joined my forum to get free foreclosure help and assisitance in obtaining a loan modification from Countrywide and that is just what he got. He followed or advice to a “t”, wrote his hardship letter (we provide free samples here and on the forum) and then proceeded to email and fax his information to the email list we provided him.

Email from Don to Countrywide after he received the disturbing email from the Office of Angelo Mozilo sent to him by accident:

Hello,

I took the advice on this forum, and e-mailed my hardship letter to the list of e-mail addresses posted in the threads. Two minutes later, I received a reply……a mistaken reply by Angelo Mozilo to the rest of the people on the list. Here it is. Nothing like this to kick a person while they are down. What hope do I have …

“removed@yahoo.com
CC: Steve_Bailey@Countrywide.Com
Subject: Re: bailey acct# xxxxxxxxxx
From: Angelo_Mozilo@countrywide.com Add Mobile Alert
Date: Mon, 19 May 2008 06:41:34 -0700

This has already been sent on to our senior manager who will determine the facts behind your request and he will take the appropriate actions.

Dan Bailey
05/19/2008 06:37 AM
To Angelo_Mozilo@countrywide.com
Cc
Subject Re: bailey acct# xxxxxxxxxx

Interesting to find that you think my letter is disgusting. I will send this on….

Angelo_Mozilo@countrywide.com wrote:

This is unbelievable. Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting.

Original email. Did this warrant this response from Angelo Mozilo? I sure don’t think so!!!!

Dan Bailey Photography Studio
05/19/2008 06:12 AM To advocacy@countrywide.com, customer_service@countrywide.com, pressroom@countrywide.com, david_bigelow@countrywide.com, angelo_mozilo@countrywide.com, lisa_riordan@countrywide.com, elizabeth_moyer@countrywide.com, sarah_perek@countrywide.com, chris_oltmann@countrywide.com, gabrielle_williams@countrywide.com, maheshika_ruwanpathirana@countrywide.com, adrienne_ely@countrywide.com, raquel_robinson@countrywide.com, linda_turner@countrywide.com, daniel_whitehead@countrywide.com, melissa_guerra@countrywide.com, mary_archer@countrywide.com, aline_ramirez@countrywide.com, kacie_miller@countrywide.com, patricia_mckenzie@countrywide.com
Cc
Subject bailey acct# xxxxxxxxxxx

To Whom It May Concern:

I am writing this letter to explain my unfortunate set of circumstances that have caused me to become delinquent on my mortgage. I have done everything in my power to make ends meet but unfortunately I have fallen short and would like you to consider working with me to modify my loan. My number one goal is to keep my home that I have lived in for sixteen years, remodeled with my own sweat equity and I would really appreciate the opportunity to do that. My home is not large or in an upscale neighborhood, it is a “shotgun” bungalow style of only 900 sq. Ft. Built in 1921. I moved into this home in May of 1992…this was the same year I got clean and sober from drugs and alcohol, and have been ever since, this home means the world to me.

The main reason that caused me to have a hardship and to be late is my misunderstanding of the original loan. I was told that after the first year of payments, I would be able to refinance to a better fixed rate- then the bottom fell out of the industry. My payments for that first year were on time. I also lost my second income due to physical conditions in a very physically demanding industry.

As my ARM payments increased, I have had less money to put towards making my business (income) work. I had been unable to generate business because all of my funds were going towards attempting to make my loan payments. This, coupled with major repairs to my vehicle (93 jeep) and paying out of pocket for medical and dental issues (I have no ins.) caused me to fall further and further behind, destroying my credit rating.

Now, it’s to the point where I cannot afford to pay what is owed to Countrywide. It is my full intention to pay what I owe. But at this time I have exhausted all of my income and resources so I am turning to you for help.

I feel that a loan modification would benefit us both. With that, and knowing my home will not be foreclosed, I would be able to obtain a roommate in order to generate more income, have the funds to generate more business and have a good working relationship with Countrywide. I would appreciate if you can work with me to lower my delinquent amount owed and payment so I can keep my home and also afford to make amends with your firm.

I truly hope that you will consider working with me and I am anxious to get this settled so we all can move on.

Sincerely and Respectfully,

Daniel A Bailey Jr.
Loan # xxxxxxxxxxx
Dan Bailey
Welcome

Dan Bailey

Moe@LoanSafe.org> wrote:
Dear Dan,

Thanks for sharing your story with the community. I spoke with Cat and she had mentioned the content of the email for CW and I was upset and anxious to get this story out to the media. She emailed me a copy, but nothing was in the email and I feel this email needs to be shown to everyone. My blogs and forums are read by many lenders and government officials and this would pull the wool from their eyes on inter office communications and how they really feel.

Thanks!

–
Best Regards,

Moe Bedard
Founder & VP

Loan Safe Solutions
www.LoanSafe.org
www.LoanWorkout.org
951-531-0148 Direct
800-734-8819 Fax
—————————————————————–
This message may contain Loan Safe Advocacy Group Privileged/Proprietary information. If this email is not intended for you, and you are not responsible for the delivery of this email message to the addressee, do not keep, copy or deliver this email message to anyone. Please destroy this email in its entirety and notify the sender by reply email. Your cooperation is appreciated.
—————————————————————–

Don’s final email to Countrywide:

Mr./Ms Jemisaon,

In attempting to come to some way to save my home, I took the advice on forming my hardship letter from a forum. Why? Not all of us have been to a university to study business and we need some help in dealing with these matters. (perhaps, if we had, we would not have fallen for what we did, to start with)

To have recieved the e-mail that I did, stating by one of your employees, that what I did was “disgusting” and “unbelievable” has been just about the final straw. I am trying to do the right thing, I am trying with every ounce of what I have left in me not to blow my brains out ovewr losing the home I have been in for 16 years. The only hope I had left was that perhaps the countrywide company did want to help the people it is servicing….then I receive that responce to my letter. Just great. Now I know, that it is all a nice fat laughing matter to those who are supposed to help.

Us poor stupid “theys” that he is reffering to, are human beings trying to do their best….

I did post the responce from angelo mozilo in the forum. Loansafe.org

Categories: Confessions of a Mortgage Industry Professional, Countrywide, Countrywide Foreclosure Assistance in California, Harship Letter, Homeowner Stories, Loan Modification, The Great American Homeowner Swindle, countrywide home loans, truth in lending act
Tags: Angelo Mozilo, countrywide home loans, Countrywide loan modification, free foreclosure help, hardship letter, Loan Modification
3 Responses to “A Real Countrywide Email From the Office of Angelo Mozilo – Email Below Calls Homeowner Disgusting”
Get Real on May 20th, 2008 at 11:53 am
Moe,
Get a life, there is nothing wrong with what he wrote. You are coaching people to tell lies and admit they have no common sense. You support people that cheat the system and don’t pay their mortgages. YOU ARE DISTGUSTING. You are really not helping these people at all, all of this will come back to them down the road and where will you be?
It is not all one sided blame, all are to blame, quit acting like everyone lost their brain when they signed on for a mortgage. Most of these are losing nothing as they put NOTHING down. There are 2 sides to every story, something you obviously don’t believe in.
Quit acting like Christ the Savior and give these people real honest advice and how not to do again.
Get Real on May 20th, 2008 at 11:54 am
Moe,
Get a life, there is nothing wrong with what he wrote. You are coaching people to tell lies and admit they have no common sense. You support people that cheat the system and don’t pay their mortgages. YOU ARE DISTGUSTING. You are really not helping these people at all, all of this will come back to them down the road and where will you be?
Quit acting like everyone lost their brain when they signed on for a mortgage. Most of these are losing nothing as they put NOTHING down. There are 2 sides to every story, something you obviously don’t believe in.
Quit acting like Christ the Savior and give these people real honest advice and how not to do again.
Shocked by the idiot “Get Real” on May 20th, 2008 at 12:48 pm
To Get Real:

You wouldn’t happen to be Angilo Mozilo, would you? Don Bailey is absolutely correct to seek help by using a form letter when presenting information to his lender. Most people don’t have professional writing experience and these letters help them to convey their message in an organized and coherent manner.

It is Angilo Mozilo who was completely unprofessional. The man has pilfered billions of dollars from home owners and then filed bankruptcy. As a notary, I’ve seen first hand that borrowers don’t understand their loan programs, and their lenders didn’t explain the information in the loan docs. And this email is a perfect example of the “help” they can expect to receive when contacting their lenders.

Where is your compassion for someone who’s had a bad turn in circumstances? Some one who is not just sending in the keys, but asking to work out a deal to remain in their home? You are the one who is DISGUSTING (by the way check your spelling).