Frank Nelson, writing for the Sunday LA Times, outlined the knowledge crisis that affects our industries today:
“About half our members have never seen a down market,” said Colleen Badagliacco, president of the California Assn. of Realtors.
Edward Barrios, an agent with Shorewood Realtors in Manhattan Beach, believes a “gold-rush mentality” accounts for many of the people jumping into the real estate profession in recent years.
Some lack the necessary skills to keep pace with and interpret changing market needs, he said, and others are getting licenses just to trade their own homes, or do so for family and friends, saving thousands of dollars in commissions. “Every day,” he said, “I see agents who don’t know what they’re doing.
Agreed. I was astonished at the “gold rush” mentality in the real estate brokerage and mortgage origination business when I moved to San Diego in 2003. The effects of that mentality are being felt today. A local mortgage brokerage opted to cease its origination operations and concentrate solely on their business of buying out structured settlements. Essentially, they wanted to cash-in on the gold rush and hired originators, with little or no experience, and offered them unprofitable but generous compensation plans. Their strategy was to skim some money from the high volume.
They did themselves, their industry, and moreover, these originators a disservice. We’ve talked to a large number of their originators in the past two weeks; we’ve extended employment offers to two of them. One recent conversation was so ridiculous it was comical:
Are you closing 5 loans per month?
Uh, no. The market’s all jacked up.
Hmmm…perhaps you need some product education. How proficient are you on the AUS?
Say what?
Nevermind. Are you talking to at least five Realtors each day?
I won’t do business with Realtors.
Okay…how about CPAs, CFPs, insurance agents?
They refer business?
Let’s try something different. What sort of database management system are you using to keep in contact with your old clients?
Ah, man…I already refinanced those people up to their limits. They’re all pissed off now.
We, most likely, don’t have the resources you need to thrive in this business.
Okay. I’ve slammed the bottom-feeders the LA Times so aptly points out to us. In California, there are just too many untrained and uncaring people in our industries today. I can beat that dead horse all day long here but I’d be singin’ to the choir. The media, however, is really starting to pick up on this and that can be bad for business. The public perception is that it is YOUR fault and MY fault that they are in their leveraged predicament today. They think that you didn’t protect their interests by selling them an overpriced property and that I didn’t protect their wallets by lending them money to buy a Hummer from the equity in that property.
eg-Look at the caption below the picture at the beginning of this article. Was it the new agent or the lower price that sold this house? You and I get it. The public doesn’t. The media will want to sell newspapers. While the media’s views are skewed towards the sensational, their premise really isn’t that bad. We need to shrink our industries to the committed players. There is nothing wrong with rookies, as long as they’re committed.
Now, more than ever, the cream of our industries need to move away from the existing, dues-collecting organizations and create our own country.
Phil Hoover says:
Brian ~
I’ve been wishing for that for 35 years of real estate.
Never gonna happen because the organizations we all belong to depend upon mass numbers of us paying dues to them to exist.
Thus, all the real estate cheerleading from NAR, local boards, lenders, etc.
And, anyone with a pulse can be a real estate agent or mortgage originator.
October 9, 2007 — 7:24 am
Jeff Kempe says:
Brian …
An LO I’d used in the past – a very good LO – left his company and became partner in another. His replacement came by an open house to introduce herself with a bag of goodies.
The conversation turned to her experience – six years in the business, five plus as a receptionist – and to the market: she thought adjusting ARMs was no real big deal, people could just refinance. She offered herself as an example: “I financed my condo with a seven year interest only loan…” I asked her when it matured: “Oh, I think about four years, but no problem; I’ll just refinance.” Right. What’s your cap? “Cap?” Cap. “I really don’t know. I just figured I’ll refinance.”
So, Brian, you are soooooo right.
We need to purge the industry. But we need to figure out how to do it without purging the wheat along with the chaff.
[Re your time stamp: Am I the only one who sleeps around here???]
October 9, 2007 — 7:39 am
Brian Brady says:
Am I the only one who sleeps around here??
I do post late at night but I “pre-wrote” this one on Sunday
October 9, 2007 — 8:51 am
Jeff Kempe says:
>I do post late at night but I “pre-wrote” this one on Sunday
Some day – SOME DAY! – I’m going to learn all the nuances of WordPress and figure out how to do that…
October 9, 2007 — 11:03 am
Shailesh says:
Brian,
The conversation you describe is sad. Wow. However, it seems like this is a systematic problem. There is no barrier to entry and the loan business is commoditized to the point where they make you think even a monkey can do it. That was my perception of the industry when I was consulting for a fairly large mortgage company in the Midwest.
It wasn’t until I started working in the business that I realized you actually need a brain and skills to do loans. It’s a very involved process if you care and it’s very important to the consumer too! I’m flabbergasted that an industry so vital to the economic health of the country is so poorly served.
October 9, 2007 — 11:04 am
Greg Swann says:
>> I do post late at night but I “pre-wrote” this one on Sunday
> Some day – SOME DAY! – I’m going to learn all the nuances of WordPress and figure out how to do that…
It’s here, in the Write panel:
You have to remember to hit the checkbox. The time is military time, 00:00 to 23:59.
WordPress rocks. The Phoenix Real Estate Technology Exchange is built on a clean install of WP 2.3, totally painless and slicker than whale snot.
October 9, 2007 — 1:14 pm
Robert D. Ashby says:
Brian…As always, you hit the nail on the head with this one. The market needs a good “flush” of the non-committed, non-professional, etc. I know we will still have organizations that don’t do much good (probably do more harm), but the end result after the cleansing should be good for all of us. At least I am optimistic it will be, so long as the government doesn’t screw it up. OK, maybe I just turned pessimistic.
October 9, 2007 — 7:35 pm
Kaye Thomas says:
I’ve been in the business a long time and it’s always the same.. the market picks up and everybody wants to be in real estate because it’s so easy… The market dies and they all go back to their aero space jobs.. until the next cycle begins.
You are right.. it is our fault for not demanding better licensing requirements and significantly better field training for new agents. Heck with NAR.. the states need to step up to the plate.
October 10, 2007 — 12:15 am
Jeff Brown says:
It’s a cinch Brian, you’ve had that same conversation a lot more than you’re letting on. 🙂 Most mortgage guys are at least as worthless as most real estate agents. 🙂
I’ll echo everyone else – that sound was you hitting the 16 penny on the noggin.
Kaye – Been seein’ the same old crud for too long. This quarter, (he bravely predicts) will see huge numbers leaving both the real estate and mortgage companies. The correction has taken its toll for well over a year, and it’s the second 4th quarter of the correction.
When the sun rises on Monday after the Super Bowl – most offices will have a bunch of desks available for the next herd.
By the way, Kaye, I wanted to go up with Brian, but was dead dirt dog tired from a trip to Texas. We just got back in Friday, and blah blah blah.
Next time, ok?
October 14, 2007 — 9:49 pm
Roberta Murphy says:
Brian:
I think Jeff’s Super Bowl timetable is dead-on. It is a time when dues and E&O insurance bills come due.
Part-timers and opportunists will exit.
Congratulations on the well-deserved PC nomination!
October 15, 2007 — 8:16 am