I happened to stumble into finding out about the website, robsonunfair.com by receiving an email. The people who put up the site are more than a little unhappy with their attempts to resolve their grievances with their homebuilder. The link from their site I found most interesting was this one. I had no idea that information was even available. It lists the total number of complaints (1998-2001) for all of the big to small homebuilders and the number of complaints they get – and then shows how many complaints compared to how many houses they build. Del Webb/Coventry, for example got only one complaint filed for every 189 houses they build. If I am understanding this correctly, Jackson Properties had a remarkable ratio of one complaint filed for every sixteen homes they built.
I am always amazed when a large (seemingly reputable) company allows their reputation to become tarnished like this. It is doubtful it is possible to build a lot 
of houses and never have a problem. And there are some people you can’t make happy – no matter what you do.
Many years ago there was a car dealer in Phoenix (the dealership name still exists) named Lou Grubb. About 15 years ago Mr. Grubb retired and sold the dealership. A few years after he sold it, I read in the paper (bottom of the front page) about a woman who bought a used car at the dealership and when she took it somewhere for service about 5 months after she bought it the mechanic informed her that the odometer had been rolled back and that her car did not have the mileage she thought it did – but an extra 30,000 miles or so. She takes the car back to the dealership wanting a refund. The idiots who then ran the place explain to her they can not give her her money back – she has been driving the car for those five months. Further, they had purchased the car from a wholesaler and she can rest assured that it wasn’t them who tampered with the odometer. They offer her a reduced amount for her car – take it or leave it. You just can’t buy publicity like that. Instead of turning her problem into a wonderful opportunity to let the world know that you can shop here with complete confidence and never have to worry about title problems or any other issue – we stand behind what we sell – no matter what, they managed to let everyone know that the golden (and completely trusted) name, Lou Grubb didn’t stand for integrity anymore. We’re just another car dealer. We sure won’t go out of our way to cheat you – but if it happens we really can’t be bothered.
If you are with Robson and there is something on the Robson unfair website that is in error, and I am passing this along to the thousands of people who will see this post – please correct it here in the comments. If I’ve posted something false, I will not only retract it – I’ll make sure the retraction gets at least as much exposure as this post.
Brian Brady says:
I lived about 2 miles from Pebblecreek and have financed over 20 homes there. I have found that the homeowners in Pebblecreek are elated with their choice.
I am sure this cabinet debacle happened; these things do happen when you build in volume. What is amazing is how a $20,000 problem has escalated into a $62,000 problem, complete with picketing.
June 13, 2007 — 6:19 am
Greg Swann says:
I got this same email. I passed it through to a friend who is very close to Ed Robson. My understanding is that Robson is very easy to get an appointment with, and that he does what he can to make people happy. I thought they should jump on this web site for Cluetrain reasons, but it also occurred to me that the creator of the site was more than unusually endowed with anger. The satisfaction of his outrage may be more important to him than the satisfaction of his housing complaints.
June 13, 2007 — 7:53 am
Robert Otto says:
The “robsonunfair” web site has disappeared. I wonder what happened to it.
September 3, 2007 — 7:09 pm