Early yesterday evening I was truly fortunate to be in a room with a buncha smart, highly successful, incredibly skilled people. There were bazillion$ sitting there, discussing what they do for a living, the real estate industry in general, marketing, and the normal stuff. I’m not gonna talk much about the whole syndication of listings comedy of horrors (my description), except as it relates to the difference between perception and reality.
How is it guys like me can sell a home in a matter of hours, 16% over the median price in the region? No syndication, at least none for which I paid. If some happened as a result of the listing hitting the local MLS, I can’t control that. In any case, it didn’t sell the home.
My efforts did. My experience did. My expertise did. And so does yours.
Let me make it even more irritating. Earlier this year a new client in another state had a small rental home, ripe for a tax deferred exchange. First step? Get it sold. He wanted to initially sell it himself, so I coached him. He did everything I asked of him, and did it well. Took about 30 days. Got his price. It closed. Completed his exchange. All he was interested in was results. I told him he didn’t need anything but his local MLS. Guess he must’ve been an M.I.T. grad, right? Sorry, couldn’t resist.
Back to the group in the room.
There were no newbies in the room, at least none I could identify by sight. π One was a fellow Bloodhound contributor. All agreed that what I didn’t realize is how the sellers themselves insist, before listing, that the broker agree to waste much of their marketing cash on worthless syndication, Zillow, Trulia, and the Usual Suspects. One even said many sellers insist she pay for freakin’ newspaper ads, money she knows might as well be thrown into a roaring fire. I was originally licensed in the Pliocene epoch of real estate, when Truman was still alive, McDonald’s hamburgers were 15Β’, and offers to purchase were one page, 8X11, fill in the blanks, no disclosures whatsoever. The last dinosaur still walked the earth when newspaper ads first became impotent.
I know I beat this drum often, but till proven otherwise, I’ll continue to bang it. What sold homes my first day licensed, is what’s sellin’ homes today. I keep throwin’ this gauntlet out, and keep gettin’ crickets in return. Sure, I get loud voices, and emotional claptrap, but nothing much of value. Price homes right, pretty ’em up, get outa the way. Buyers are smart. They like price, but they like quality too, at least the majority do. Considering the incredible reach inherent in the typical MLS, that’s always been enough.
I’m willing to be swayed by facts, not perception. Look, as I said last night, I not only understand and sympathize, I empathize with agents who’re buttin’ their heads against the brick wall of ignorant perception. Sellers are too often truly convinced if they’re serious about selling their home, they need to be seen by even the lonely peasant 13 time zones away, as he eats dinner on his mud floor. The script says, “If I don’t agree to do all the things we all know aren’t worth a hill of beans, the next guy in the door will.”
Is it time for brokers and agents to rise up and opt out?
What would happen if the vast majority of Realtors simply told their local boards/MLS that their data was theirs, and permission isn’t granted to whore it out to everyone’s financial gain but theirs? It’s only for THAT MLS. Would the earth spin off its axis?
Would somebody please explain why agents look at their local, state, and NAR boards as if they’re the federal government?
For God’s sake people, you’re the ones who’ve put your name on the dotted line on that listing contract. It’s yours. You lay the Golden Eggs. Do you understand that? The industry is like a buncha prostitutes who keep makin’ excuses for their pimp as he periodically beats up those who won’t shut up and don’t do what they’re told.
Again — don’t misconstrue my words. I’m one of you, and on your side. All the various boards have, slowly but surely, made those who should be their masters, into their bitches. I’m convinced all the local/state boards plus NAR, can’t be changed from the inside. That ship sailed epochs ago, when I still had hair. It needs to be abandoned, and redesigned completely from scratch.
That design begins with the fact that we’re the ones who lay the Golden Eggs.
Of course, that assumes those who lead the charge this time will actually have an IQ sportin’ three digits before hittin’ that pesky decimal point. We can dream, right?
Don’t look to guys like me to lead the charge. I’m less than apathetic at this point. I saw Dad fight ’em first hand — and win — as his ‘friends’ stood by and watched, not one gettin’ his back. And two of them were past presidents. He told me back then that change from within wasn’t very likely. I know what gets results so I do it — in spite of the bastards. But if you’re readin’ this and realizing that indeed, you are laying the Golden Eggs, maybe you’ll talk to other prime layers.
Those who have the gold make the rules.
Here’s an idea — you can call it the Duh Movement. As in, “Duh, those are our Golden Eggs.”
Duh indeed.
Wayne says:
I’m with you Jeff. It’s our dues that support the MLS which then gives the data to companies in the public domain that generate profits for themselves. People also use our data to sell and buy houses without an agent. Realtors give away way to much of their knowledge.
December 2, 2010 — 10:40 pm
Teri Lussier says:
Holy Mother… And to think I almost passed this by. Okay BawldGuy, You’ve got some neurons firing… Duh indeed. π
December 3, 2010 — 6:47 am
Cheryl Johnson says:
But Jeff, you left out one point:
Price homes right, pretty βem up, MAKE THE MARKET AWARE OF THEIR EXISTANCE get outa the way.
And therein lies the rub. All the stuff agents do from additional photography to single property sites to open houses to interactive floor plans is about making the market aware of the property.
Is the MLS enough to “make the market aware” when there are several thousand other active listings? Does the extra exposure given by syndication to Zillow, Trulia, et al, offset the downside?
No one can disagree with your three original points. The question revolves around that additional fourth point: Making the Market Aware…
And I don’t know the answer; I’m just bringing up the question. π
December 3, 2010 — 8:23 am
Greg Swann says:
> And I donβt know the answer; Iβm just bringing up the question.
I’m not even sure I understand the objection. My thinking is that the Realty.bots are a dead letter, just more cacophony in a noisome world. They don’t diminish the importance of a truly knowledgeable Realtor, they enhance it: “What can you do to cut through all this white-noise?” But the process of syndication is by now automatic. Clients shouldn’t have to ask about syndication. It should be in your promotional materials, since it’s a zero-additional-effort “benefit.”
> All the stuff agents do from additional photography to single property sites to open houses to interactive floor plans is about making the market aware of the property.
And it works. Nothing sells houses like houses.
December 3, 2010 — 8:35 am
Jeff Brown says:
Hey Cheryl — I understand your point, but disagree completely. If you’re selling a home in Los Angeles, have it on the MLS there, with the right price, etc., it’s gonna sell. How is the market not aware at that point?
“All the stuff agents do from additional photography to single property sites to open houses to interactive floor plans is about making the market aware of the property.”
That’s the opposite of what I’m against. If an agent does those things, they’re doing it with their gold. It’s their property site, cuz it’s their listing.
If the buyer can access the MLS wherever they please, whenever they please, how are they unaware of the listing’s existence? Awareness is a false perception, IMO, promoted by those who’ve successfully hijacked our Golden Eggs. If my listing is across the street from yours, and mine is only on the MLS, while yours is on a myriad sites like Zillow, I believe both will sell for a price and in a time period based upon the their own merits.
December 3, 2010 — 8:39 am
Greg Swann says:
> If my listing is across the street from yours, and mine is only on the MLS, while yours is on a myriad sites like Zillow, I believe both will sell for a price and in a time period based upon the their own merits.
Does not follow. An analogous claim would be that a trot line will catch just as many fish as a trot line supplemented by a dozen single-hook lines. The Realty.bots are here, no turning back the clock. Relying on them alone — or on a FSBO site — would be stoopid. But it’s possible that a buyer will find the house — or you as the agent — on a Realty.bot site. They’re not worth wasting time on — albeit they are more worthwhile than schmoozing with vendorsluts on TwitBook — but since syndication is free and effortless, agents have nothing to lose and the potential for gain by syndicating their listings.
The ideal situation, of course, would be to divorce the commissions, get rid of the MLS cartel and let the information market flow freely. Brokers are not going to hold listings hostage in the age of the internet, but they — and the MLS systems — are technologically inept. We could be doing much better with a competitive marketplace.
December 3, 2010 — 8:59 am
Jeff Brown says:
Hey Greg — The brokers in the room were also talkin’ about the various premium ‘extras’ which aren’t free, that are often parroted by the sellers. I realize much of it is as you said, ‘automatic’. Sellers have been demanding their potential agents purchase many of the premium spots on these sites because they think it sells their homes more quickly and for more money.
The other things you said? I copy pretty much everything on your list — and with great success.
December 3, 2010 — 8:47 am
Greg Swann says:
> Sellers have been demanding their potential agents purchase many of the premium spots on these sites because they think it sells their homes more quickly and for more money.
As for that and any demands for newspaper advertising, the agent’s question should be: “Will you be paying for these features by check or credit card?”
If you’re hiring me to market your home, we’re going to do it my way. If you want to do it your way, you want another agent. We’re not listing right now, because the actual net returns are too low, but we only work with sellers who know in advance why they’re hiring us, and we charge them a non-refundable retainer to make sure they’re committed to doing what we need them to do.
December 3, 2010 — 9:07 am
Jeff Brown says:
BroHug — three pats on the back.
“If you’re hiring me to market your home, we’re going to do it my way.”
Now you’re channeling Dad. π
I once told a fourplex owner the same thing. He told me I was gonna listen to him or not get the listing. I asked him was it gonna be the same stuff he’d been doing the last 100 days or so, at which time his wife nearly choked on her soda, eyes watering, tryin’ not to laugh out loud.
It always reverts to results.
Back to syndication.
My point isn’t that someone won’t find my listing on one of the sites. It’s that it doesn’t matter, because he’d have found it regardless, due to its presence on the MLS. Of course, this disregards how NAR on down has whored our Golden Eggs away to begin with.
Unlike you and some others, I see the benefit of banding together, but for different motives than what’s currently at work. The seller hires me to sell their property. I either do or don’t produce their desired results. Assuming I do produce, 95% of the time, the MLS/NAR issue isn’t their concern. Since the MLS has always made ‘the world’ aware their property is for sale and I’m their agent, I’ve used that as a sales point from Day 1.
That is Day 1 AFTER workin’ for someone else other than Dad, who eschewed MLS/board membership till they came to him, hats in hand, begging him to join, so they could dip into HIS pool of listings. The more I think of that saga, the bigger my grin gets.
December 3, 2010 — 9:27 am
Sean Purcell says:
Here’s another “Duh”: most of the problem you’ve related from this meeting last night is a case of poor expectation managment and even worse client management. Part of any “good” agent’s job is to educate clients. This not only rids the industry of idiot services over time, but it has the added benefit of creating repeat clients.
By the way, the discussion you heard last night points out what I see as one of the most glaring mistakes made by most agents: they don’t know who their audience is. I think I’ve written a post about this and if I haven’t I should, but the 85% + of home buyers out there initiating their search on the web (or whatever the latest stats are) is NOT the primary audience. Agents are… which makes the MLS of primary importantance. Knowing that, it makes reading some of the Comment sections in the MLS truly comical.
Marketing: Practiced by Many, Understood by Few.
December 3, 2010 — 9:35 am
Jeff Brown says:
Hey Sean — No, I don’t think that was the problem. These were cream of the crop brokers/agents. The expectations of the sellers were there in spades before they ever talked to an agent. OR, they sometimes resulted DUE to an agent who was trying to impress them. These guys knew exactly how to manage client expectations.
The problem was the success of the various sites’ propaganda. The obvious example is how long it took for home owners to realize Zillow’s ‘zestimates’ were less predictably accurate than a Texas TV weatherman.
It’s one thing for you or me as agents to create false expectations by our own words/actions. It’s quite another to overcome years of constant propaganda that has also permeated the brokerage mindset as either true, or unbeatable.
Again, the pros in that room were of the highest caliber. They were unanimous on this point. Sellers have these expectations/demands before they’ve ever met an agent, for the most part. I got the distinct impression this has become somewhat of a universal experience for listing agents.
December 3, 2010 — 9:46 am
Meg Hurtado says:
Wow – really great, honest, ballsy article. Thanks for writing it. And you should share it around with people in other fields – the whole Those Who Control vs. Those Who Do conflict applies to so many other industries, environments, pursuits.
December 3, 2010 — 10:24 am