Two quick confessions:
I can’t throw a baseball.
I’m pretty sure I just scared a potential client away.
I used to be able to throw a baseball. I played little league and pony league with some success. There weren’t any pro scouts putting radar guns on me or anything, but I played right up until high school and I was regularly elected to the all-star team. (Although looking back, it probably helped that I was much bigger than all the other kids and threatened to show them my Bruce-Lee-super-fist-of-temporary-death if they didn’t vote for me… Nah, I’m sure it was my prowess inside the foul lines.)
Anyway, in high school I discovered my true calling: shot-put. After that, I didn’t have occasion to pick up another baseball until my boys started playing just a year or two ago. That’s when I discovered that I now had all the throwing grace and accuracy of a little girl. You see, by my estimate I probably threw the shot – over the course of my competitive career – 15-20,000 times. That pretty much wiped out any skill I ever had for throwing a baseball. On the other hand, it created a near perfect shot-put technique that I can still demonstrate even now… as I enter my peak “mid 40s” athletic years. (These are a lot like my peak “mid 20s” athletic years, only everything is now done while carrying around the extra weight of a small child. It’s actually quite impressive if you think about it…) Think about it or not, I can still summon dynamic and purposeful form because of a powerful adaptation called muscle memory.
Earlier this week, as I was parking my truck, I noticed a car stopped in the middle of the street. The driver was craning her neck to jot down information from an agent’s For Sale sign. She then pulled up two houses and stopped again to take down information from another agent’s For Sale sign. By this time I was walking down the sidewalk; I veered in toward the middle of the street and approached her on the drivers’ side. “Hi,” I said, trying like hell to flash my I’m a big, cuddly polar bear smile rather than my (way too similar) I’m a big, psychotic black bear smile. Pointing back toward the two signs she had just copied down I continued, “I work with both of those agents and they’re very good. My name is Sean and I’m the best damn lender in San Diego.” Then I stuck out my business card. I had to reach pretty far through her open window because at this point she had recoiled almost to the passenger’s seat. I’m guessing I frightened her a little.
Will she call me for a loan? Very doubtful, but then I never expected her to call me. That’s not why I did it in the first place. This was an opportunity to perform rep #7,487. Every chance we get – as agents, as lenders, as vendors… as salesmen and women – we must practice our marketing form. We must ingrain our Marketing Memory. You may lose the ability to throw a baseball, you might even scare away a prospective client. But eventually, you’ll end up with a near perfect marketing technique and be on your way to world-class producer.
Brian Brady says:
Two words: Tony Gwynn
December 4, 2009 — 8:54 am
Rob Chipman says:
Good call, Sean. Its like calling up guys who register on a website. Do the action, don’t worry about the outcomes – they’ll take care of themselves.
December 4, 2009 — 11:07 am
John Kalinowski says:
Sean, I totally agree with the need to market yourself all the time, but that story is a little too creepy. In this day of concealed carry and tasers you’re lucky you didn’t get shot or zapped! If some dude comes charging up to my window in the middle of the road, he’s probably going to get a face full of knuckles!
December 4, 2009 — 1:20 pm
Sean Purcell says:
@Brian – nice call. Tony Gwynn is actually a 2-fer-1. Not only did he practice till his form was perfect, but he was also a HUGE proponent of the idea that he always had more to learn. For those unfamiliar, Tony would make a point of looking up which great hitters were retired and living in any city he was going to visit for a road game. He’d give ’em a call and then visit so he could pick their brains about hitting! Imagine that: the best hitter in baseball spent his free time looking up great hitters and asking them questions.
December 4, 2009 — 1:36 pm
Sean Purcell says:
@Rob – You remind me of one of my favorite sayings: “Do the thing, have the power.”
@John – A “face full of knuckles” tells me I got the smile all wrong, being “taserd” or pepper sprayed tells me it’s probably Friday night (and I got the smile all wrong). 🙂 I’m not suggesting everyone go around scaring potential clients in the street, only that we look for every opportunity to practice and perfect our marketing muscles.
December 4, 2009 — 1:43 pm
Bob Gibbs says:
Thanks for the reminder. It’s easy to sit at an open house and not greet people when they come in, or, decide just to drop a flyer on someone’s door instead of knocking and talking. As agents we need to remember that this is a relationship business and that the more we connect, the better our bottom line will be. And who knows, we may be able to help someone in the process.
December 4, 2009 — 2:54 pm
Thomas Johnson says:
I love visiting garage sales and asking that since they are selling the garage, could I represent them selling the house? A ton of fun and is a very warm prospecting call.
December 4, 2009 — 4:13 pm
Scott Cowan says:
Sean-
What you described is being a professional. Taking the time to practice your craft. Using Brian Brady’s Tony Gwynn comment I would add to that list the following examples.
George Brett
Rod Carew
Derek Jeter
Edgar Martinez
All of them professional hitters. Just pros in a different sport than sales. Their dedication to their craft is what makes or made them the professional they were. Sounds to me like you approach your craft the same exact way.
December 4, 2009 — 5:33 pm
Sean Purcell says:
@Bob – Absofrigginlutley! How many open houses have you seen where the agent didn’t even have a place for people to sign in?!?! It’s amazing to me: what was the original point of the open house? To gather prospect’s info… You nailed it Bob.
@Thomas – LOL I am going to steal that and start recommending it immediately. What a great conversation starter…
@Scott – Great list. I was reading your comment and got to thinking about another great athlete who continued practicing even after he was Mr. Everything: Michael Jordon. Seems to be a pattern here…
December 4, 2009 — 6:45 pm
James Boyer says:
If nothing else it is a very good practice opportunity, and many times when you have nothing to loose you are just smooth and in the moment enough that you earn the business.
December 5, 2009 — 5:09 pm